Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,106 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,106 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation itself was fine but communication with customer support was atrocious”

Helpful Report

Posted 3 years ago

“Installation was quick and did not require electricity switching off. BUT. The device keeps dropping off of our wifi, despite the installation engineer saying the strength was OK. I don't have my car yet, it's still on order. We tried to charge my friend's car and got a red error light on the charger. I have contacted PodPoint, who refuse to send out an engineer. They agree there's an error, but they want me to install a wifi booster - at my expense - and try charging my friend's car again (but they live 100 miles away...). Effectively I have to put in time and money to solve a problem with a brand new device. Why they can't test the charger at the time of installation, I do not know. Utterly rubbish customer service - I now face the prospect of having a faulty charger when my car does arrive.”

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Posted 3 years ago

“wasnt shown how to connect podpoint to wifi and booklet whilst good wasnt specific as to where the reset button is, which was next to the meter and not in the DB as i thought from the description in the booklet. Also lock off tag off wasnt implemented, there was no power off which i was concerned about someone working on a live system.”

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Posted 3 years ago

“The installer was moaning about the booking and the job he had to do. Made to feel awkward!”

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Posted 3 years ago

“They don’t reply to emails! Plus… all the photos sent were a waste of time because the installer had no idea where the fuse box was or where I wanted the pod placed.”

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Posted 3 years ago

“I was referred to Pointpod by my car dealership, the online application is easy to use and the team was pleasant to speak to over the phone. But the whole process is very slow. I mean very slow, I have completed my application on 1/12/22 and paid the fee, until 22/01/2022 there was not much progress. The customer service team always take at least 2 days to reply my email. I was asked to pay additional groundwork which I do understand the need if they need to do additional work. However the quotation has no breakdown and the figure changed and increased significantly after I have agreed and ready to pay. Their IT system is not up to date and all communication is done by email. I was surprised there is no dedicated IT platform which is not very professional for company like this. Potentially because they are busy due to the extra demand before the OLEV grant is about to expire. In summary, I was disappointed the service overall, I'm now waiting for the refund and I'll wait until the OLEV grant expires and pay extra for the installation, I rather pay the extra £350 for a better service.”

Helpful Report

Posted 3 years ago

“Up to the point of installation things went well but once we had taken delivery of our new Nissan, loaded the Pod Point app and checked the records of electrical charges received we could not reconcile the amounts of electric being taken. It took numerous calls (once you can get through that is!) to explain the problem followed by many promises to correct the apparent doubling up of charges. Over a period covering Oct 21 to Jan 22 this continued until one person of intelligence listened properly and spotted that the incorrect PSL was registered against our account. Conclusion - Pod Point need to employ sufficiently trained staff who do not make offers of assistance and simply palm you off with rubbish and false promises. Maybe then the service provided by Pod Point could be considered as a major Installer in this highly important move towards delivering the Governments commitment to Carbon Reduction. Pod Point, you performed vary badly, you need to clean up your act!”

Helpful Report

Posted 3 years ago

“Customer service very poor. Takes along time to get any reply to any enquiries. The company seems to assume all customers are computer experts and electricians.”

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Posted 3 years ago

“I have not been very impressed to date. Very slow response times to questions. Its almost impossible to speak to someone. Quinn who became my link was very helpful when I was able to communicate with him, but the organisation as a whole is terrible to try to communicate with. I still have outstanding, unresolved questions and problems.”

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Posted 3 years ago

“The Installation Engineer was excellent. Terrible customer service, kept waiting on the phone when you did get through they transferred you to the installation team who don`t answer the phone. They rely on the customer to download all the photo`s for them to give you an installation date, which isn`t very good if you aren`t very computer literate, they should send someone to do a survey. The installation Engineer was excellent, so no complaints there.”

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Posted 3 years ago

“I seldom complete reviews of purchases or customer service but my experience with the installation was so poor that I feel compelled”

Helpful Report

Posted 3 years ago

“Like other reviewers, if nothing went wrong then the service was good but at the point when things started to cause issues contacting pod point and getting the situation resolved was a nightmare. They were good at sorting out the Government grant and taking payment immediately, but have really been 'hiding behind covid'. They expect all our local electricians to come out and do work for us but will not send any engineers out to the site to assess things. All this was done remotely and led to confusion when just assessing photos. Each email took at least 3 days to get an answer back and contact by phone was a nightmare. Every time I was 1st in the queue, supposedly, and then it took about 15-20mins before being re-routed to a distant remote call site and I could not be put through to someone who knew my case. In November we reached a 3-week stalemate when I needed their head electrician to contact mine to discuss another wiring photo. Eventually it was sorted and when the EDF electrician came to install the pod point, he stated it was obvious the cable looked like it did and was not a problem! The whole process took from mid-September to mid-December.”

Helpful Report

Posted 3 years ago

“Very poor at getting back to any enquiries that we had,”

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Posted 3 years ago

“I found the online process very difficult to complete with regards to the pre-installation form and the uploading of the photos. The electrician was excellent and did a very neat job and answered all my questions very clearly.”

Helpful Report

Posted 3 years ago

“Over-promised & under-deivered! Installation slot was moved 4 times, so 3 days off work for no reason Still waiting after 4 weeks for a manager to call me regarding my experience The young guy who did the install couldn't have been more helpful/professional”

Helpful Report

Posted 3 years ago

“Some nice helpful people but somehow it didn’t work at all well for me. Charger was not connected to internet, even though we stayed in, so consequently it was working at half speed. Rang to explain but the first person didn’t log it so it took over two weeks to resolve when I finally spoke to someone who was able to explain what to do to get it working.”

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Posted 3 years ago

“The electric box has not been put back as it was. It is protruding away from the wall and needs urgently correcting. The unit was not set up with wifi as the engineer said there wasn't a signal yet when i came home some 10 minutes after he had gone i tested it and all was fine. He arrived late so has gave me the impression he wanted to getaway”

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Posted 3 years ago

“The worst service I've ever received from any comping I've had dealings with. Very disjointed.”

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Posted 3 years ago

“The product is fine. The Company is poor. Many times emails are unanswered and unable to get through on the telephone. The installation options are very limited and engineers refused to discuss alternative arrangements. Would not recommend it.”

Helpful Report

Posted 3 years ago

“Firstly the actual installation and installer was great. The experience was not great on the website and arranging the installation. There was little information on what I needed to book, what equipment and types should be installed. This could probably be resolved by the dealer being able to provide some 'instructions' on what to book? I didn't know if the car came with cables for instance! Once I had booked the website wanted to charge me for the services, and correctly, but the dealer already took £1000 for the installation. The instructions provided could also give some indication of the photographs that would be required when on the website it should instruct on photographs required before starting to complete the forms. Once I had booked 'incorrectly' could not undo my mistakes, and had then to contact with PodPoint and Dealer. It was not a great experience and actually could put individuals off buying an electric vehicle. More emphasis should be made on 'Live Chat' rather than emails and telephone....”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,106 reviews