Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,106 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,106 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Started ordering process for pod point 16/10, got an installation date of 16/12, not acceptable and caused me no end of problems finding public chargers to keep me topped up in the interim. Because of covid the survey was carried out by photo, installation technician not happy with location in the garage that id chosen and moaned throughout about installation. Really needed an on site survey to give advice before the installation.”

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Posted 3 years ago

“Long slow process with hours spent hanging on the phone took about 8 weeks Cannot recommend pod point”

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Posted 3 years ago

“I still find it strange that you have to pay upfront for a product that you have no idea when it will be installed. When installed, the cable was missing so not completed. I am still waiting for the new date for the job to be finished. I first ordered the unit back in August, its now the end of December.”

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Posted 3 years ago

“The installation itself was fine, neat and professional job however the earliest appointment was 8 weeks, which meant despite ordering it 4 weeks before delivery of our new EV, we had to endure a month of slow charge with a 3 pin plug cable To be fair, they offered £50 credit as compensation however I would far rather have had the charger as several times I had to go to the inconvenience of driving to a charger and waiting so I could actually get to work and back. They clearly don't have enough installers and refused to sub the work to local qualified fitters. The charger was part of the deal with Vauxhall otherwise I would have used a competitor”

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Posted 3 years ago

“The engineer who installed the Pod Point was excellent. The journey of ordering the pod point to installation took 10 weeks and was riddled with taking one week to respond to an email. To requests to send numerous photographs of the same thing. The cable run was complex because it needed to run under floors and through a loft cavity and I decided to have the cable installed prior to your engineers visit and ordered an extra 3 metre of cable for which I was charged extra. I thought this was appalling given the time saved by the engineer during the installation. I had asked for the cable to be delivered to my sons business as I was away on holiday. The cable was delivered to my home address and fortunately my neighbour took it in. The courier left no information by email or through the letterbox that the cable had been delivered.”

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Posted 3 years ago

“Ordering online went ok, did feel left in the dark as all communication was via email which kept asking for more information and pictures. It was like a scrolling email which I struggled to attach photos and had to send separate emails which didn’t get answered with prompting. I did ask for a phone call to clarify requirements but I didn’t get one. After several emails and a visit from a local electrician it was decided that my initial installation location had to be changed. This was ok but started several more emails asking for more photos. A date was given for installation and I didn’t hear anything else until the installer turned up on the day. Installation went well.”

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Posted 3 years ago

“Installation engineer - great, could not be faulted. General customer service - terrible, do not recommend.”

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Posted 3 years ago

“Was a average installation I still have to make good the plaster walls from where he drilled it ,if he had ran a pilot drill first would have caused less damage Also rubbish left behind”

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Posted 3 years ago

“Our experience with your service was very poor. I have sent a full explanation to your service management team and they acknowledged receipt, but I am yet to receive a satisfactory conclusion.”

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Posted 3 years ago

“The installer left lots of mess and didn’t clear up after himself. Brick dust everywhere, all over wheelchair. Holes in walls not filled in. I had to clean it all up and being disabled this wasn’t easy. Reported it but not heard anything.”

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Posted 3 years ago

“Had my home installation cancelled twice at the last minute due to the current covid situation!”

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Posted 3 years ago

“Customer services are appalling. Spoke 3 times and never rang me back.”

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Posted 3 years ago

“The installation by Brad Bird was excellent. The service by the groundworks team was excellent. Everything else was shocking. Delays, missed appointments and incorrect quotes.”

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Posted 3 years ago

“The installer and installation were good, no problems there. BUT the pod point has only worked for 30 mins since it was installed and despite 2 phone calls and emails, I m still waiting to find when it will be fixed almost a week later. I've not heard a thing. So follow customer support is poor.”

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Posted 3 years ago

“On line forms not user friendly.ordered through Nissan dealer who seemed not to know much on how to go on.i had to do everything myself.”

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Posted 3 years ago

“Had to wait over a month for installation and in meantime car was marooned at home with insufficient range to visit a local charge point”

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Posted 3 years ago

“You asked for photos and descriptions of proposed installation, I included make and model of our consumer unit and the fact it was a 3 phase distribution board that required a C40 RCBO, the engineer turned up with nothing!!!! I had to source a RCBO 15 miles away and make the journey to collect it at my expense so the installation could be completed. I have paid £599 for a complete installation but it has ended up costing me an additional £46 for the RCBO. Not impressed.”

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Posted 3 years ago

“The pod point installation was faultless. Support from podpoint has been terrible. Phones are not answered.”

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Posted 3 years ago

“Can’t register my podpoint on the app App – I am not able to see any of my details. All information is blanked out. Very difficult to navigate that way. How do I stop opportunists using my charger when I am at work? The charger is in my driveway but I can just see that someone will notice that there are gaps during the day when I am at work/ holiday and then charge their car for free? Perhaps a lock function with the app? I can create a workaround by scheduling my charger to only charge at night but is not ideal. I contacted podpoint (via app and email) more than a week ago and no reply”

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Posted 3 years ago

“Sadly a really poor experience, very slow drawn out process with obstacles at every juncture. Utterly terrible after installation service with a matter I have contacted them about several times still not resolved.”

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Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,106 reviews