Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,119 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure Pod Point Ltd has had me happy, installation takes quite a while to happen I still have not received my Email to register the charger....... also the connection cable quite short and literally only just reaches the car if we position it correctly and is a hazard as off the ground and we have to step over”

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Posted 5 years ago

“Website needs to improved. It showed me £300 amd charged £800. After paying money the process was not clear. While purchasing features of app are not mentioned. Especially its dumb and can not be remotely turned off eas not mentioned.”

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Posted 5 years ago

“The charging unit appears to be a good quality product and the ordering process was straightforward. I was not happy, however, when the surveyor was over three hours late for the pre-inspection and the electricians were an hour late on the day of the installation. On both occasions my wife and I were inconvenienced. I was also not particularly impressed with the quality of the internal installation. Additional unnecessary holes will drilled in my house wall, the cable was not fixed in a straight line and the holes through the wall were not sealed. I am probably being pedantic, but I chose you in part due to the pictures of tidy installations you provided with the quote. This is not the case in my experience.”

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Posted 5 years ago

“Polite and efficient engineer at installation. Neat, professional job.”

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Posted 5 years ago

“After a delay due to pod point not realising I had a split supply with my neighbour and needing a fuse upgrade the install went smoothly and is very near and tidy. The engineer was very helpful and knowledgeable.”

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Posted 5 years ago

“Product works well however hard to do business with at all levels”

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Posted 5 years ago

“Quick appointment Fairly quick installation”

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Posted 5 years ago

“Very quick and efficient engineer who installed the unit. The customer service prior to that was quite poor.”

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Posted 5 years ago

“Your operative on the day + customer service team were great. However I felt bounced into spending more money on the day as the operative wasn't prepared to drill through the wall at the consumer unit which meant running a cable from the meter (> 15 metres) which meant additional cost. Had we known this in advance (maybe a quick onsite visit in advance) we may have been able to do something about it,”

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Posted 5 years ago

“This is a curate's egg. The admin and booking (eg they lost my survey pictures several times and booked multiple visits) was poor. But the on the day installation went really well, lovely installer who was very skilled and worked diligently. The end product not just work well but looks good.”

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Posted 5 years ago

“Communication and updates before installation ensured that documentation was correct to enable progress. Installation appointment was on the set day and time as planned.”

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Posted 5 years ago

“Quick but I have been unable to add my home charge point to the app. I did email you but no response so not very pleased about that, hence the low score.”

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Posted 5 years ago

“Very pleased with the end result but 3 cancelled appointments is a bit much”

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Posted 5 years ago

“Went well on the day but ordering process was painful. First installation was cancelled on the day and had to chase several times to get a ne appointment”

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Posted 5 years ago

“Installation was satisfactory, booking process was less so.”

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Posted 5 years ago

“it got fitted and works”

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Posted 5 years ago

“Ease of ordering and OLEV grant application.”

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Posted 5 years ago

“You haven’t made me happy. The installer did a great job, but YOU made me wait over a month when he has been on half days because you apparently have no jobs to give him. Clearly PodPoint is managed by amateurs!”

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Posted 5 years ago

“Made sure that the installation was completed in full”

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Posted 5 years ago

“General the whole process was good but I have one big concern. The main fuse seals have been cut to enable connection of the POD Point in a safe way. These seals haven't been replaced. I am now at risk of being accused of fiddling my electricity. These seals should be replaced by your technician when the installation is complete.”

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Posted 5 years ago

Pod Point Limited is rated 4.6 based on 36,119 reviews