Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,120 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The initial order process was supervised along the way so helped when filling out the grant form. Unfortunately the install (10/12/19) wasn't performed correctly so didn't work (flashing red light). Support confirmed the issue and provided a workaround - still waiting on a 'maintenance visit' to put this right.”

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Posted 5 years ago

“Dave was a superb installer and was very helpful. Pod Point experience prior to his arrival was painful as they had not made me aware that a trench needed to be dug in order for the cable to be laid. Getting hold of anyone on the phone at a Pod Point HO is a waste of time as no one ever answers.”

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Posted 5 years ago

“David our installer was awesome. He was very customer focused, friendly, and met all of our requirements in a professional manner.”

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Posted 5 years ago

“i had my pod point installed only for it to fail a charge after 3 days of installation due to a board needing resetting which was done over the phone with pod point but cost £300 in loss of wages,,, cheers pod point”

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Posted 5 years ago

“Happiness is not something I experience from successful electrical installations”

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Posted 5 years ago

“Difficult to speak to someone When I did I was told 5-7 days for a call back! On the seventh day I rang and spoke to a surly guy who said someone would call me. They did and once the appointment was made, the install guy was great”

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Posted 5 years ago

“Getting in touch with Pod Point was a painful experience, eMails went unanswered and navigating the phone system took forever. Scheduling the installation took a long time and I then had two cancellations one at short notice. The good news is that when I did speak to someone they were enthusiatic and polite and when the installation did eventually happen, the installer was friendly, knowledgeable, gave me good advice and did a tidy job in pouring rain.”

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Posted 5 years ago

“Communication following up the initial installation that did not take place was very poor. However once this was rectified it was installed when we were told that it would take place and is working.”

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Posted 5 years ago

“The engineer turned up 2.5 hours EARLY, so i was not at home. I had to get the neighbours to let him in. All of the communication had to be done on the phone, which was ok, but not ideal. Outside work was OK, except for the usual electricians habit of leaving bits of cabling offcuts on the floor - but in fairness he was otherwise tidy. The main compliant is that the circuit breaker / fuse box he installed inside in the electircal cupboard is at an interesting 5-10 degrees off vertical.... I would have got him to correct this but by the time I got home, 90 minutes later, he'd finished and gone. At least he worked fast....”

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Posted 5 years ago

“Installer was quick, efficient and tidy.”

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Posted 5 years ago

“My new Podpoint is great and the chap who installed it (a contractor for EV Charging Solutions) did a top job. Podpoint themselves however were a bit slow. They took money upfront online but I didn't hear back from them, it was only after I chased them that things started moving along and I was able to arrange an installation. I understand they're busy with the growth of EVs but they could improve their service to reduce the hassle involved in organising the installation.”

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Posted 5 years ago

“You did not make me happy at all. You were difficult to dal with.”

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Posted 5 years ago

“Great upfront sales process and on-site installation”

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Posted 5 years ago

“Generally decent.”

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Posted 5 years ago

“The installation was carried out smoothly and quickly.”

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Posted 5 years ago

“My pod point has not been installed yet”

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Posted 5 years ago

“The installation was completed very well but the point from ordering to scheduling was poor. No response was received in the promised 5-7 working day timeline and my numerous chasing calls were never returned. It was only the help of Kim in Sales that made sure I was given a date for installation.”

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Posted 5 years ago

“Great ordering service and quick installation”

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Posted 5 years ago

“the installer was great and did a good job. Unfortunately the charger cable has still not been delivered despite ordering it over three weeks ago. Have had to call twice to find out where it is. Gave bus been told next week. Hopefully!”

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Posted 5 years ago

“The installation was fabulous and the product is brilliant. The concept is praiseworthy and ticks many environmentally friendly boxes.”

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Posted 5 years ago

Pod Point Limited is rated 4.6 based on 36,120 reviews