Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,119 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“didn't make me happy, just pleased got what I ordered”

Helpful Report

Posted 5 years ago

“need some one to come out and explain how to use it”

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Posted 5 years ago

“Actual installation was well done”

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Posted 5 years ago

“Ben was incredibly polite, communicated his arrival time and explained everything he was doing and how the point worked brilliantly.”

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Posted 5 years ago

“Initial phone calls to purchase were excellent, as was the installation by Craig the electrician. However your scheduling dept was awful. I had to post on social media to get to speak with someone to arrange a date, although Natasha was very helpful once contact was made, Pod-Point needs to address this failing.”

Helpful Report

Posted 5 years ago

“It Took 6 months from order to installation which is dreadful, however the engineers were excellent and did a very tidy job, ladder provided wasnt needed”

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Posted 5 years ago

“I was very impressed by the installer, Ben. He was friendly, installed the pod point expertly, and explained very clearly how it worked. I was much less happy with the process up till then. It was sometime before Pod Point got back after I had signed and paid up. It also took a lot of pressure by emails and phone calls before a slot was given for the work to be done. It would be a good thing for customers to be contacted immediately after they have signed up with an explanation of how long the process is likely to take.”

Helpful Report

Posted 5 years ago

“Engineer was full of cold/flu and had to cancel the previous day's appointment; understandable in the circumstances. Unfortunately, on installation, the PCB was found to be damaged and had to be replaced with one from another Unit. The serial number of the board was not updated on the system and therefore only charged at approx 1.2kw. Support were good in getting it resolved, but it took two days and several calls before the engineer confirmed the new board number and enabled the settings to be adjusted to where they should have been. I've rated this as acceptable as the process from order to install was quick and we currently have a PHEV, but had this been after the full EV arrived, it would have taken 2 1/2 days or so to charge; that would not have been acceptable!”

Helpful Report

Posted 5 years ago

“The engineer was excellent and flexible in supporting the experience. However what was a problem is the head office had clearly booked the installation with the engineer but not confirmed it with me. I was at work when I found out about the engineer coming this morning. Luckily, I had family available who were able to support.”

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Posted 5 years ago

“The extensive form filling was complicated and not explained properly prior to payment. Natasha helped me to sort eventually.”

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Posted 5 years ago

“Engineer was on time and pod point fitted within the allocated/advised time. However the engineer failed to discuss the positioning of the cable to the property and failed to seal the cavity surrounding the cable despite me asking twice if this could be done. I asked if he could ensure that the cable cavity was sealed to prevent infestation of wasps, bees etc. and to ensure that during freezing weather that damage was not done to other pipes in the property, or during excessive rain similar to that which we have recently encountered that water does not sleep into the cavity. On reflection, I believe that it is only right that this matter should be rectified as soon as possible and I look forward to hearing from in due course.”

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Posted 5 years ago

“they didnt”

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Posted 5 years ago

“Loaded question. The experience was OK if a little jagged at times. Delay in setting up installation date because yr website couldnt handle the Peugeot contribution. The link to add photos didnt work so I ended up emailing and using Dropbox. Then on the day of installation the installer just turned up. No text. Even though I'd been assured I would get one.”

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Posted 5 years ago

“Good communication, competitive price.”

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Posted 5 years ago

“They didn't”

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Posted 5 years ago

“Once the order was placed and SOL Electrical (the local installers) got involved the experience was very good. Prior to that, repeated failures to get through on the Pod-point call support lines and extremely slow response to any online enquiries was a poor and frustrating experience. Overall I am happy the process has finally been completed just before I take delivery of my EV.”

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Posted 5 years ago

“The product itself is good, but getting a definite booking date was difficult and they insisted on putting the cable round the outside of the house when the loft was easily accessible and a shorter run.”

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Posted 5 years ago

“Installation process was efficient and prompt. Preliminary form filling via internet was difficult and assumes that every consumer has access to internet, mobile phone etc, which isn't the case. First time I used the rapid charger it fused the circuit and I haven't used it since.”

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Posted 5 years ago

“Installation was excellent, but pre installation form filling and photos took too much effort.”

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Posted 5 years ago

“Installation was faultless, scheduling not so much. Took two weeks of chasing to sort.”

Helpful Report

Posted 5 years ago

Pod Point Limited is rated 4.6 based on 36,119 reviews