Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,120 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installer of the applicance was great. Professional and friendly. The work he carried out at our home was done to a very high standard.”

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Posted 7 years ago

“Installation was done efficiently”

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Posted 7 years ago

“The installer arrived on time and openly explained the various possible options with my non-standard installation, and was able to give me an approximation of costs before he left. The job when completed is very tidy and professional.”

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Posted 7 years ago

“It took several calls to make sure that you had the e mail address correct ! Also despite me telling you many times that I have no mobile reception at home and to call my landline you didn't , and didn't give my landline number to the installer today . However once we'd got the e mail business sorted all went very smoothly . Connor my installer today was brilliant , on time , clean and tidy and quick .”

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Posted 7 years ago

“My only complaint is the internal finish where the two cables exit the meter cupboard and enter the internal wall. Please see attached photo.”

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Posted 7 years ago

“The finished product looks good and operates well. This is, in part, due to me having the correct cabling installed in my house more than 6 months ago during an extension build.”

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Posted 7 years ago

“I was extremely pleased with the installation. Collin, the election was very polite, obliging, worked tidily and efficiently. He paid attention to my wishes and gave sound advice regarding the operation of the equipment. Unfortunately the same cannot be said of the efficiency, cooperation, organisation and coordination at the control centre . When the wife of the electrician due to undertake my installation went into labour, there where no contingency plans. The attitude of your staff left much to be desired.”

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Posted 7 years ago

“We got there in the end! On the 3rd planned visit we now have a PodPoint at home :)”

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Posted 7 years ago

“A neat installation considering the distance and route the cable had to go. Installation requirements could be made clearer and checked before arranging installation. First installation date failed due to fuse being too small. Then advice between electrician and pod point staff seemed to differ so was somewhat confusing and lead to delayed installation. While area around consumer unit was left neat and tidy it would have been nice if the brick dust was swept up outside the house.”

Helpful Report

Posted 7 years ago

“The Engineer arrived within the Planned time of arrival. He was wet from a Previous Job. After a consultation on site to agree the location of the Install, the engineer set about his work well. He was issued with in accurate information, believing on arrival that he was to deal with digging the cable in from one location to another. This work had been done by the client. After clearing up this misunderstanding the Pod was installed without incident. Bad weather made the engineers life uncomfortable. He was not equipped with wet weather equipment & as such the H&S of the employee while on site seem to be of low Concern to Pod Point, if care was given the engineers would be equipped with bad weather PPE. The engineer requested to go home at around 3pm & return the following day Dry, to continue the Connection in the house. The home owner requested that the work be completed because there was not someone available to let the engineer in. The engineer did not confirm with me as the job sponsor that the work is complete & as such at the time of writing I do not know the condition of the work. The Site was Trunkwell Farm, conducted for GreenTech Distribution Plc. My contact details are Mike@greentechplc.co.uk 07776200210”

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Posted 7 years ago

“The actual installation was very professionally done by Darren But the process leading to it was diabolical”

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Posted 7 years ago

“I think the unit is very neat and tidy, but the ordering and installation process was hard work - you need to find a better way of servicing NI”

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Posted 7 years ago

Hi Joanna - Thanks for the feedback, we are looking into alternative processes for NI. Thank you for your patience and we are glad you are happy with the unit.

Posted 7 years ago

Hi Joanna - Thanks for the feedback, we are looking into alternative processes for NI. Thank you for your patience and we are glad you are happy with the unit.

Posted 7 years ago

“Eventually installed the homecharger after lots of trouble.”

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Posted 7 years ago

“POD Point fixed exactly when and where required, but the solar panel output was disconnected by the electrician and not reconnected on completion which left me without solar power for 2 days before I discovered this over-sight”

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Posted 7 years ago

“The fitter was excellent. Unfortunately the booking department were not so good as told one time by email but on day it was another and they never contacted me to let me know. Waste of time and day”

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Posted 7 years ago

“The installation was professionally done and looks good.”

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Posted 7 years ago

“The installers were polite and knowledgeable, the work was done efficiently and tidily.”

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Posted 7 years ago

“Leighton and Simon did a great job installing our new "lollipop". They were punctual polite, efficient and tidied up well when they finished the work.”

Pod Point Limited 3 star review on 4th July 2017

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Posted 7 years ago

“Arrangements”

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Posted 7 years ago

“Efficient service, rapid installation, friendly and experienced engineer. Experience would have been significantly improved if engineer had contacted me earlier to inform me of expected arrival. THis was outwith the scheduled time and meant that was left waiting in house when could have made other arrangements.”

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Posted 7 years ago

Pod Point Limited is rated 4.6 based on 36,120 reviews