Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,120 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave this review a three because the person that came out to fit the pod was great. It was quick and he kept in contact with us so we know what time to expect him. However it took 6 weeks from ordering the pod to have it fitted. The initial phone call to take the money and get our details was very quick. However I then had to twice chase up the email that was to be sent giving me the information about what details you needed from me. Also when that email was sent (after over two weeks) within 24 hours I had been sent a reminder email chasing up the fact that I had not replied. I did not find this a positive experience.”

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Posted 8 years ago

“They eventually turned up.”

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Posted 8 years ago

Hi Catherine, I'm very sorry for the inconvenience caused by Austin's illness this week. I appreciate this exacerbated your weight time during a busy period in your region and meant a wasted day off work. I hope his agreement to come and complete the installation on a Sunday to prevent you taking another day off work was some consolation, but please let us know what else we could have done to make this a 5 star experience: hello@pod-point.com. Thanks!

Posted 8 years ago

“Easier to charge car with charging lead on outside of house”

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Posted 8 years ago

Hi Stephen, We're glad you're enjoying the convenience of the POD Point, but sorry to see we didn't hit the 5 star mark for you. I understand it was a bit of a tricky install and a convoluted process for you. Please do let us know how we could have improved the experience by emailing hello@pod-point.com. Thanks.

Posted 8 years ago

“Offered to fit a day early, a mistake in hindsight as I was not there to discuss the installation”

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Posted 8 years ago

“Ok only nothing more”

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Posted 8 years ago

“Installer was very good communication was good but work not completed.”

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Posted 8 years ago

“Installer was very helpful, explaining what he needed to do, what access to electrics he needed, and then explained very clearly how the point worked going forward. However, the during the installation, the installer removed our only power socket from the side garage where he took the electricity cable source, and I am now going to have to pay for an electrician to reinstate the power socket in the garage. Also, there quite a bit of cable cuttings left on the floor which weren't cleared following the installation - usually not a problem but I have a couple of small children and the metal cuttings on the floor were quite sharp.”

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Posted 8 years ago

“I asked for the longest cable, told 4.5m. During the installation installer told me a 7.5 meter cable is available but not carried by him. So stuck with a 4.5m cable when I could have gotten a longer one.”

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Posted 8 years ago

“Booking installation with POD Point was very easy and they were very efficient. The guy installing it turned up in good time and installed POD Point neatly. However, I've come to use it and he hasn't left me the correct cable. I'll be in touch shortly to resolve.”

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Posted 8 years ago

“The pod point I had agreed to be installed was the universal 7KW type. Unfortunately the engineer had been given incorrect information on the type that was to be installed. I had initially asked for the tethered type, but changed it afterwards for the universal type. I don't have the EV at the moment so it is not an inconvenience. I was happy with the installation as it was done neatly and quickly but it was unfortunate that the correct type was not installed. I spoke to the engineer and I was told the universal type would be installed this week.”

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Posted 8 years ago

Thanks for the feedback Robert, we apologise for the mixup in this instance and we're relieved to hear the timing hasn't been a problem. Glad it was a tidy install also - we have some amazing installers. We'll be looking into why some wires were crossed on the unit type. Please get in contact if any further feedback!

Posted 8 years ago

“The process was smooth to have it fitted.”

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Posted 8 years ago

“It works. I could have done without so many phone calls on the day of installation and I order a lockable version which I seem not to have got.”

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Posted 8 years ago

Hi Kevin, apologies for missing the lock. I understand we've got a return visit to put that right already scheduled. With regards to the phone calls, I'm sorry you found them a nuisance, but Leighton's done exactly what we ask of him there. Our POD Point Experts are trained to keep the customer informed of their movements, arrival time etc as regularly as possible. You'll note from the other comments it's something that most of our customers really appreciate. That said, we note your concern and have taken it on board. Thanks!

Posted 8 years ago

“Good initial service”

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Posted 8 years ago

Thanks Simon. Apologies for the complications that delayed your installation on the day. Please let us know if there are any outstanding issues: support@pod-point.com.

Posted 8 years ago

“Dealing with POD Point initially was a disaster, we took delivery of our Nissan Leaf before Christmas and finally got the unit installed on 3rd February. In contrast with dealing with your office the installation engineer did an excellent job, neat, tidy and on time. You need people of his calibre as support staff.”

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Posted 8 years ago

Dear Rodney, A quick look shows yours was reviewed as a "non-standard" installation. It is clear we haven't got this one right and I apologise for the lengthy delay. We will be investigating what happened and how we can ensure we don't repeat the delays. Conversely, I am glad Nick did a good job at site. He's a great guy. Apologies again for the delay and thank you very much for your feedback.

Posted 8 years ago

“Easy communications. The installer called to let me know he might be late. The product looks good.”

Pod Point Limited 3 star review on 14th March 2017

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Posted 8 years ago

Thanks for the review and the positive comments. Please could you let us know where we could improve to give a 5 out of 5 experience?

Posted 8 years ago

“Installation on the day was excellent”

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Posted 8 years ago

Hi William, Glad to see Nick did a good job on site, but we're always keen to improve our service. If you'd like to drop us some more feedback to homecharge@pod-point.com on how we could improve the pre-installation process we'd be very grateful.

Posted 8 years ago

“Installer friendly and competent. But he brought wrong parts, so must return. Continue to be irritated that you get my name wrong. Hugh Synge”

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Posted 8 years ago

Hi Hugh, apologies on both counts. I believe the return visit is being planned and we'll be in touch shortly. I've adjusted your name on our systems - the mistake may have been input by your dealer. We're looking into what went wrong with the kit supply to our installer and will try to eliminate that process flaw. I'm glad you appreciated Brandon's work, though. Apologies again. But thanks for choosing POD Point and thanks for the feedback on some areas we can improve.

Posted 8 years ago

“The initial dealings were fine”

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Posted 8 years ago

“Flawless installation but it did not come with the locking system which I purchased and was told it would be fitted as soon as possible. Still have not got it fitted a couple of weeks later”

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Posted 8 years ago

Argh, that's very disappointing. Apologies for the hold up. We'll be in touch with you very shortly about returning to get that lock installed...

Posted 8 years ago

“They haven't.”

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Posted 8 years ago

Pod Point Limited is rated 4.6 based on 36,120 reviews