Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,120 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installer Iain very helpful and clear but experience from booking and the policy of on site survey only is very bad. Extra costs not known before booking does not allow somebody to price you against your competitors. None of this explained by the very casual booking staff when placing order. This is something you should review for sure.”

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Posted 7 years ago

Dear Mike, Thanks for the feedback. Those jobs which do require extra work are very much the minority, so it's a balancing act between providing too much information that makes the process unduly cumbersome and identifying issues that may lead to additional costs. This balance is something we continuously review. At present we ask three questions to identify potential issues and this picks up most, unfortunately yours had a more subtle challenge. Should the site visit identify additional issues then it becomes a free survey with a no obligation quote on the additional costs. Customers are free to get works completed elsewhere if they would prefer. Apologies for the inconvenience suffered, but we're glad Iain did a good job.

Posted 7 years ago

“At the end of a lengthy process I got a charging unit”

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Posted 7 years ago

“Xxxxxxxxxxxxxxxx”

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Posted 8 years ago

“Friendly engineers and good communications about installation times.”

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Posted 8 years ago

“Great installation although she was running very late and text my husbands phone so I didn't know what was happening, even though I had given them my phone number.”

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Posted 8 years ago

“Turned up on time”

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Posted 8 years ago

“Nissan paid for it .”

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Posted 8 years ago

“Good install when finally done.”

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Posted 8 years ago

“Having busted the main switch on the consumer unit by not holding on to the door while unscrewing it, Emma did her best to locate a new one and diligently fitted it, making herself very late (7.30pm) to head off.”

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Posted 8 years ago

“The completed installation seems fine and does the job intended - which charges my Nissan Leaf at about three times the rate of the 3-pin plug charger. However, I was very dissatisfied with the 'pushy' attitude of the installer (Errol) who was trying over & over to persuade me to agree to the installation of an earth rod for an extra £114 (which had not been mentioned by POD Point), and which I do not believe I needed. He also seemed to be playing 'games' with me over the temporary loss of power to the house whilst he was carrying out the installation.”

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Posted 8 years ago

“Installation went very smoothly, in about 2 hours. Shame about the initial installation date being cancelled. Then late arriving to install the point today. But the engineer was very good.”

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Posted 8 years ago

“Installation excellent once fitter had sourced extra part required. He had not been passed the additional info/photo we provided Pod Point. This was disappointing for us/him. He went out of his way to ensure the installation could go ahead despite having to source & collect part which took an extra 2 hours on top of a 3 hour journey to reach us. Please pass on info to the fitters provided by the customer.”

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Posted 8 years ago

“It was a good job I was there and checking the work as the guy almost installed the wrong size point. A little unset by the little contact on the time the engineer would be there too. Its done now so that all thats matter I guess.”

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Posted 8 years ago

Well I'm glad you got the correct unit, but that definitely doesn't sound like a 5 star POD Point experience. Apologies for not hitting the mark here. Thanks for choosing POD Point and leaving valuable feedback, we shall raise it with the installer.

Posted 8 years ago

“Engineers were friendly but they seemed rushed and therefore the level of customer service was limited. They arrived earlier then the time they had specified without calling me so I was lucky to be at home. The installation was swift and rushed. They asked for my signature at the end of the installation without explaining”

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Posted 8 years ago

Hi Farrukh, We're really sorry if we got the balance wrong between being efficient and being courteous. I know the guys worked v hard to get your install done in time, but it appears they should have paid more attention to ensuring you were satisfied and fully briefed. Please let us know if there are any outstanding issues with the installation: hello@pod-point.com. Apologies for not hitting the 5 star mark on this occasion, but thanks for choosing POD Point and leaving valuable feedback.

Posted 8 years ago

“Not very, despite turning on and off at mains, still no white light on unit - just violet. Also no podpoint wireless signal”

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Posted 8 years ago

Hi Kenneth, I'm sorry there are some challenges on the comms front with your unit. Please rest assured it will still charge your car effectively and the team will be in touch to resolve the comms issues in due course.

Posted 8 years ago

“No comment.”

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Posted 8 years ago

Hi Rachel, We're really sorry to have delayed your installation due to staff illness. I hope the overtime install was some consolation, however, if there were any other issues that meant we didn't provide a 5 star service on this occasion please let us know: hello@pod-point.com.

Posted 8 years ago

“Would have been lovely to clear debris after finished.”

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Posted 8 years ago

Yes, that should always be done as part of our service. Apologies for the mess. We have raised this with the installer.

Posted 8 years ago

“Acceptable process for new Nissan Leaf home charging point installation. It took several telephone calls between PODPoint, me and the Nissan dealer to establish that I was entitled to a free home charger. After that, there was a bit of confusion over the installation date. Despite informing the PODPoint call centre handlers and during the internet application process of the various loads (i.e. electric showers, electric cooker, electric hob) on my home consumer unit, this information was not relayed to installation engineer.”

Pod Point Limited 3 star review on 8th May 2017

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Posted 8 years ago

Hi - Thanks for the feedback. We are investigating why the information you provided wasn't available to the site engineer, it had been added to the job on the system, but clearly something was amiss. Apologies for any inconvenience caused and thank you for your feedback.

Posted 8 years ago

“Rob the technician did a tidy competent job. Nice guy.”

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Posted 8 years ago

“Good flexibility with regard to installation dates. However installation was done only just to an acceptable level, leaving broken bricks on outside of wall. Plus since installation the locking key mechanism has stopped working. I have left a message asking for support but no reply received. (3 days+)”

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Posted 8 years ago

Pod Point Limited is rated 4.6 based on 36,120 reviews