Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a long time to get confirmation of my order through Slow service and contact - but the pod point works well”

Helpful Report

Posted 2 years ago

“The guy who installed our PodPoint, was very professional I don’t have a gripe with him at all - he was very good - I just feel that despite the huge cost of having it installed- we actually ended up doing what one would have called a pre site visit, all those photos requested - all the forms to fill in from our energy supplier, that we had to do. I know was all necessary before we could actually have it installed- however I think is a bit of a liberty, for the amount we actually had to have it installed- maybe you need to employ a bigger crew ?”

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Posted 2 years ago

“Your administration function may well run like clockwork behind the scenes but from a customer perspective it is non-existent. I had no order acknowledgement despite paying the price of the unit with my order, I had no order number to refer to, I had no confirmation that my payment had been received and I had no feed back on progress or installation date. Not a good start. I then found Gail by luck rather than communication from PodPoint and she restored my trust. She knew what was going on, her reassurance was essential - without it I was about to cancel the order and ask Mastercard for my money back! Ben in the Home Charge department then picked up the pieces and from there on in the process went well and the installer Richard did an excellent job on both survey and installation. So PodPoint gets a medium rating from me but I’d the admin had been good it would have been 5 stars!!”

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Posted 2 years ago

“No electric certificate issued , it’s the law that a certain is issued”

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Posted 2 years ago

“The installer was efficient at his work however I had to do all the work in the attic as he refused to enter the attic saying he was not insured to do so. I wonder how he would have been able to install it if I didn’t pull the cable up into the attic and down into the junction box area. S Mochrie”

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Posted 2 years ago

“This took an age to organise and there were several delays. Also I was asked a lot of complex questions which it was not simple to answer about bonding and power supply.”

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Posted 2 years ago

“The experience was extremely long from ordering when payment is taken in full to instalation, the installation was good the chap very efficient. However 1 month after installing we have had issues with the pod point not working. Unable to contact via phone and no response from an email sent so very disappointing”

Helpful Report

Posted 2 years ago

“The installatin was fantastic, and explained everything, put it where we wanted etc etc. But the booking of it and trying to answer all the questions and complete the order form was ridiculous. Credit to the installation guy though he was great! Credit to your company”

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Posted 2 years ago

“Surprised to be told that me water supply needed to be 'earthed' - a further £300 on the installation charge - and wasn't offered the opportunity of a "tethered" connection”

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Posted 2 years ago

“It took 2 months from order to actual Install. Several Phone calls too.Actual Install was so so, engineer arrived slightly early which was fine. He got on with the job at hand fine. He could be more helpful though with set up of the app I had to Call to find out about linking the unit to the app. The one good point about podpoint is that it was easy to get through to customer service”

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Posted 3 years ago

“Lloyd the surveyor and installation engineer was fantastic and went above and beyond to help me find a solution that works with my unusual property. If I was just rating him as the overall experience it would be 5 stars However, my experience of the Podpoint office team Raymond the Podpoint PM in particular was completely different and I have nothing positive to say about the experience. I'm just glad the thing is now installed and hopefully I don't have to interact with Podpoint ever again.”

Helpful Report

Posted 3 years ago

“I asked about the pod point lock when the charger was installed and was told it was lockable to find when he left there was no lock. Now causing a lot of hassle to get them to come back and put the lock in. The charger also has a fault and I have to reset it every time I use it.”

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Posted 3 years ago

“The initial discussion was lengthening and rather frustrating because noone could come round to check the best way to set up. However the actual installation was excellent and the result is very satisfactory.”

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Posted 3 years ago

“Installation was great, just time it took. Knowone attended for the first appointment 2 months after I had booked the Installation. The office team did arrange the second appointment as soon as they could.”

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Posted 3 years ago

“It was ok. Cable in garage should of been properly pushed out of the way in the garage eves but was just laid in the middle of items in the eves. A lot of dust was left by the drill points.”

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Posted 3 years ago

“Still waiting to hear from Quin regarding my thermostat issue”

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Posted 3 years ago

“The ordering and installation scheduling process have been appaling. Not only did I have to pay a handsome amount, but then you expect me to the works of a professional electrician alone? In fact, your website even suggests getting an electrical expert to provide you answers. How ridiculous! Then, your engineer fails to show up once, cancels a second time. Nonsensical. The only good thing has been that once we complained, your engineer turned up on time and installed the podpoint seemlessly and in a clean and efficient manner. 10/10 to him. 2/10 for the company and its process.”

Helpful Report

Posted 3 years ago

“Scheduling took a while but the engineer did a first class job, thank you Ethan”

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Posted 3 years ago

“Getting the information to podpoint was difficult with IOT issues . Fitting on the day was fine”

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Posted 3 years ago

“Very tidy job but he forgot to turn the pumping station switch back on after installing the charger. As I was not home only my kids this meant a call out from a local electrician to find out what the issue was. Simple fix but still he should have checked every thing was as he found it before leaving.”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews