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Pod Point Limited Reviews

4.6 Rating 39,801 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,801 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 22nd May 2024

Claire Fisher-Silk

Pod Point Limited 5 star review on 14th May 2024

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Pod Point Limited 5 star review on 24th April 2024

Bradley Forrest

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 10th April 2024

1331

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a customer I have not been impressed by the communication from Pod Point, taking a full five months from payment to my charger being fitted, and having spent hours on the phone chasing for the latest update, and never once a proactive call update.”

Posted 2 years ago

“The pre-installation service wasn't great and I think an engineer should be sent out in advance. The guy who installed the pod point was very friendly and professional. After the installation was completed, my boiler stopped providing heat to my radiators. I believe the work may have shorted the circuit and caused this to happen (it was working like normal pre-installation) and as a result, it cost me over £100 to have it repaired. I raised this and have been informed this matter is being looked into but haven't heard anything in almost 2 weeks.”

Posted 2 years ago

“Since my pod point has been fitted it's worked once by itself without me having to ring the helpdesk. I had a 3KW charger before this and it worked more reliably. My pod point has currently been derated to 3KW to make it work and I am awaiting an engineer to fix the issue of power.”

Posted 2 years ago

“I have a pod point that can only be reached with a 15metre cable, therefore useless,unless you want to mess about for ages”

Posted 2 years ago

“First installation appointment was a no show. Installed after a second appointment was made. New car delivered and go to use podpoint for first time and it doesn’t work. As it’s a weekend got to wait till Monday morning until I can speak to someone”

Posted 2 years ago

“The first engineer booked, failed to attend, and sent no notification or apology. The engineer did attend our 2nd appointment, and was Prompt and polite. However his installation has left a long and deep crack in the render, which I feel needs filling. I have taken a photo.”

Posted 2 years ago

“The installation itself was carried out well by the installer but being a 3rd party contractor the instructions on how to use the pod point were not explained. Also no test was taken to ensure that our car was actually responding to the charging and what rate and also how to set up a schedule and see it operate”

Posted 2 years ago

“The initial process was a nightmare email after email, I'm a 77yr old woman if I had to do this again I would never have opted for this option. Very disappointed the whole experience”

Posted 2 years ago

“Not good. The installation was sub-contracted out. The installer was unhelpful. I had to assist him with the installation. He left site and when I tried to charge my car, the unit wasn't working and he had to return to fix it. One week later and the charging unit has developed a fault and has stopped working. I rang Podpoint yesterday to report it and have heard nothing back. Still patiently waiting!”

Posted 2 years ago

“The build up was to be frank frustrating as it seemed every time I cleared one hurdle pod point came up with another. Eventually I got most of the work done at my own cost. The actual installation team were fantastic”

Posted 2 years ago

“Paid for a 7 kW Pod Point but my charger only gave me 2.1 kW and it takes over 48 hours to charge my batteries (Mercedes EQA). The Engineer did not complete the installation or help me to connect to the wi-fi for remote checking by "Pod-Pont Offices". Called Pod Point and am still unable to connect. They have now referred me to the "Technical Department"! I am still waiting for a call from them, to arrange for another experienced Engineer to come down and either sort out the connections or replace the wrong "Pod" with the correct one!”

Posted 2 years ago

“Terrible service before booking took weeks far too long required far to many details when a site evaluation would’ve been better. The installer took 6 hours to install something that shouldn’t have taken more than 90minutes.”

Posted 2 years ago

“They owe me £56 for holster they sold me that I didn't need and they won't take back and for a lock I paid for that the Engineer said I did not need and was not supplied. Communication on there side is very very poor.”

Posted 2 years ago

“Pre-install was challenging, too many requests for information that was needless including incorrect requirements. I was told they'd connect into my board where there was a spare 32A fuse but that my AC RCA would need to be changed to a type A which cost £120 for an electrician to complete - the install didn't go anywhere near my board. I have complained though not received a response. The installer was asked to take a picture of my earth bonding as Podpoint didn't believe the picture was my home. The unit is fine but the company are poor. Still waiting to hear when my £120 will be refunded.”

Posted 2 years ago

“As someone with limited computer ability I found it a trial. Couldn’t send the photos and disappointed that you couldn’t arrange a survey in advance. When I phoned I was advised to reply to the last email. I did and received a reply that the address didn’t accept replies.”

Posted 2 years ago

“Engineer didn't seem keen on job, I had to go under the floor to feed the cable through as he didn't have enough rods! I still can't get the app working due to awaiting conformation email to activate the account, I emailed to advise of this and still waiting on support getting back to me”

Posted 2 years ago

“As Podpoint would not come out to look at the job, it was down to me to provide info and photos of our preferred location. I was then advised that I would need to get a local electrician to carry out part of the work. When the Electrician came out, he advised us that the location that we wanted was not suitable and suggested a better place. We then had to go back to Podpoint, and have several more e mail exchanges and photos before we got the go ahead. All this took several weeks of tooing and froing. If Podpoint had come out for an inspection at the outset, it would have saved a lot of time. Covid was given as the reason that they did not come out, but this was after all restrictions had been lifted, and most of the work was done outside of the house.”

Posted 2 years ago

“A very lengthy and disorganised process that took over 6 months.”

Posted 2 years ago

“Original installation did not include the lock, which we had paid extra for. It took weeks to schedule a maintenance appointment to have this rectified. Then that appointment was rescheduled twice more before we finally got it done. Speaking to Pod Point on the phone was very easy prior to payment, but as soon as they had our money they suddenly become much harder to get hold of.”

Posted 2 years ago

“Very messy workmanship and didn’t clean up after themselves”

Posted 2 years ago

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Pod Point Limited is rated 4.6 based on 39,801 reviews