Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

Visit Website

Write Your review

Tell us how Pod Point Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“|Tradesman came, very proffessional and tidy, job completed lt without showing how the operation and the App worked, gave him the WI-Fi code for the house and then he left, every time I try and connect my i phone it finds the Podpoint then says no internet connection, have re=set router and all other things work outside near the Podpoint, Ipads, 2 No phones 1 i phone and 1 Samsung and my car on the drive picks up the WI-Fi, please advise.”

Helpful Report

Posted 1 year ago

“I think a site-visit initially to explain and talk through the options would be better than a questionnaire. The actual installation was very straight forward and the engineer explained everything well, and installed it neatly and without any issues.”

Helpful Report

Posted 1 year ago

“Engineer was late . Was booked for 11-3 but had to call at 4 and he arrived at 4.30. Took a couple of hours for what was a standard installation with no dramas. Haven’t been able to connect the unit to my wi-fi despite several attempts and the charger holder is not securely fitted to the wall ( A bit disappointing)”

Helpful Report

Posted 1 year ago

“The pod put too far away the engineer suggested a longer lead from Amazon when i asked to show him where my car would be going he appeared not very interested and mentioned the longer lead again I had a pod before installed by you so no real need for explanation on workings”

Helpful Report

Posted 1 year ago

“Appointment was not booked for the day electriton came turned up.”

Helpful Report

Posted 1 year ago

“Pod fitted not problems, would have helped if I could have been shown how to use it and the app”

Helpful Report

Posted 1 year ago

“Installation went well but can't get it to work on schedule charging and waiting for someone to get back to us.”

Helpful Report

Posted 1 year ago

“Overall, it was alright..... It's an effective charger but it was a long time between booking/paying and installation. I also had to do quite a bit of digging around for information prior to confirming the installation.”

Helpful Report

Posted 1 year ago

“From ordering and sending photos of the meter correspondence was not great. Had to ring 3 times only to be told the installer wanted run a cable round my back garden which was not acceptable. In the end, I had to ask for a survey which we came to an amicable solution.”

Helpful Report

Posted 1 year ago

“Was quick installation with out instructions or wifi links”

Helpful Report

Posted 1 year ago

“Installer was amazing but the process to get him there was a nightmare with multiple photos and videos having to be submitted. I was told that access would be required to the electric supply box which meant moving a washing machine and removing worktops. Once the installer attended he said we needn’t have done that and amended instillation due to the electric supply box being difficult to access. Had an engineer have just been sent in the first place it would have avoid a lot of hassle and disruption.”

Helpful Report

Posted 1 year ago

“Actual installation on its own would score 5/5 however electronic dealings in lead-up abysmal with responses taking at least 48 hours. When chased for a response immediate reply given. When questioned, no response to my query as to why the customer was expected to complete the initial survey. No response to my email stating I was 76, not so agile any more and not very tech savvy. still await an explanation for the reference made to on-going covid 19 regulations, what were they at the end of April 2023 ?”

Helpful Report

Posted 2 years ago

“Not one of the best implementation experiences. Product works ok, but again, connecting and activating the app was super fiddly.”

Helpful Report

Posted 2 years ago

“Getting my Pod point installed was not as straight forward as it should have been. Photos were required, then videos that needed an external video transfer page were required, in the end an engineer was sent out so I could show him the route exactly as I wanted it. I can't imagine how the older generation or someone not so computer literate would be able to go through this. Engineer sent to scope out job in first place would have been best. Installation went very well, very neat and exactly as required as the engineer doing the install was the same engineer who carried out the site survey. Very happy with this part of the job.”

Helpful Report

Posted 2 years ago

“Still can’t connect my PodPoint unit to the app to track my usage. Physical installation was fine but 4 weeks later I still cannot set it up in the app”

Helpful Report

Posted 2 years ago

“I obtained several estimates for a 7kW EV power supply for my new car. Pod Point was the cheapest by quite a margin. Some quotes were hundreds of pounds dearer. Whether they would have been better is, of course, unknown. The installer was pleasant enough but I thought it was a bit of a cheek to connect his own electric ID3 to MY power point to fill HIS car up at MY expense. It wasn't just momentary, either, but probably about half an hour. If he wanted to test the installation my own car was actually closer. In use the Pod Point works OK. There were some problems with the app initially but it seems to be working now. It is disappointing that I cannot turn off the power supply via the app and have to scrabble about on the floor to get to the contact breaker. This is to prevent further unauthorised use which I know can happen. Further email communication with the company is reasonably good. I think my rating of "Acceptable" is justified.”

Helpful Report

Posted 2 years ago

“I was not shown how to set the timers & I was unable to connect to the app for 3-4 days. I had to log in on my PC to link the charger as doing it through the app on my mobile was not working. I was not told I would need to do this.”

Helpful Report

Posted 2 years ago

“Mark the electrician that came was excellent - knowledgeable helpful informed. Podpoint call centre a bit disorganised - didnt return emails and had to chase to get answers - appeared to be run by young people who had no urgency in confirming things or communicating and missing the point of me having to coordinate with an electrician pre installation of the EV charger. When had a problem with the App they were over a week replying.”

Helpful Report

Posted 2 years ago

“l was surprised to have to carry out the installation survey myself.”

Helpful Report

Posted 2 years ago

“Installation was really good, booking it was a little more difficult had to message twice. Then they tried to cancel after I booked a day off work. But overall it was good”

Helpful Report

Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews