Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I mean where do I start? I had an appointment scheduled with you for 3-4 weeks. On the day, the engineer just didn't turn up without any notice or apology. I had to call your customer service team to find out what was going on and even then they were unsure why the installation had not gone ahead. The engineer turned up on Xmas eve 3 weeks later to complete the installation. Didn't apologise or explain why the original install was missed. Completed the install with no drama. My electricity certificate was then sent through a few weeks later. On opening it, it was for a completely different customer who lived 100 miles away. I asked for my certificate which took a further few weeks and made me question where my data was shared? I made a complaint to PodPoint, asking for compensation for the day wasted waiting for an engineer. I was forwarded to the area manager for my region and received a snotty email from him essentially saying 'sorry not sorry'. Good product, awful customer service.”

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Posted 3 years ago

“The whole process was terrible it took 5 emails back and fourth between pod point and the dealership all over the MAZDA order form not saying next to the model MAZDA. Even though it had a big MAZDA emblem on there.. The electric contractors who fitted the point point was amazing and couldn’t ask for a better service, however pod point themselves and the dealership were terrible, my advice would be to improve the communication between dealerships and pod point.”

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Posted 3 years ago

“The actual fitting was good but everything leading up to that was terrible. Let down on numerous occasions and trying to get through by phone was very difficult. Only for the fact that they take your money as soon as you start the process, I would have cancelled.”

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Posted 3 years ago

“Terrible! Worst company to deal with,still waiting for someone to rectify the hole you made in the wrong place!”

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Posted 3 years ago

“Engineer struggled to install the unit outside my house. Some damage to interior kitchen wall also. Unit has worked twice in 2 weeks and now faulty. Have to wait weeks for an engineer to visit and fix. Very poor experience so far :(”

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Posted 3 years ago

“Absolute nightmare. full of misinformation and emails not read properly”

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Posted 3 years ago

“Pod point fitted but it was done incorrectly so charging stopped as soon as started. That was fine as they noted this and said they would fix. But then there is radio silence for 2 weeks despite calling. I am still waiting for a call or even a response to my email. This is not acceptable- it has left me in a bind with no solution. I am still charging on my 3 pin. I am seeking a refund and would nor reccomend. There is no certainty nor can they be relied on.”

Helpful Report

Posted 3 years ago

“Fitted the wrong pod. I had to do all the chasing and once rectified, I was sent someone else's electrical certificate which I have asked to be replaced but I have not had a reply since I sent an email on the 4th January.”

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Posted 3 years ago

“Awful company - cancel appointments and live to waste your time”

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Posted 3 years ago

“Poor communication, failed to organise a date to install, install failed in 2 days, took about 2 weeks to send someone to repair and 3 or 4 calls from me to make this happen. Now the charger is repaired, it doesn't interact properly with ID3. Then again, more often than not the app fails to work anyway. Can't set schedule as app collapses.”

Helpful Report

Posted 3 years ago

“Unit didn’t work after installation, got a work around but awaiting visit to try and fix. Really disappointed as I waited a long time for it. App is really poor as Scheduling doesn’t work, which maybe part of the issues with the unit.”

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Posted 3 years ago

“AVOID USING PODPOINT. Their scheduling teams don't contact you if there's any sort of delay on the day with installing. Twice they failed appointments with me before and after Christmas and failed to contact me to notify me that they were not turning up. Sounds like I'm going to go on a rant but customers expect that if you're given a date then the company providing the service adheres to it.........well, not PodPoint and they don't feel as though they have to contact their customers either. I've written in and complained - again, don't both as you just get fobbed off with "we need to get you installed first before we look at your complaint" - not according to their own internal complaints process! I'm still waiting for the complaints team to respond to my complaint even after they have completed the installation. Absolutely shocking customer service. Vauxhall should also disassociate themselves with this company. It brings the whole experience of buying an electric car down massively when even Vauxhall have no power or sway over their installers. It's not like these vehicles are cheap either! Just avoid using PodPoint if you can. I will say though their electricians are fine, they do a solid job - when they turn up.”

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Posted 3 years ago

“The podpoint is not working and your helpline is ignoring us. so no, Nothing good to say at this stage.”

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Posted 3 years ago

“Extremely poor communication, number of cancelled appointment even once agreed appointment but nothing registered on their system. Installation as such has been fine. App is useless, does not bother me though. I am hoping 3 year warranty will be honoured. Price is ok.”

Helpful Report

Posted 3 years ago

“My installation wasn't straightforward and I needed to arrange additional work. It was impossible to speak to anyone at Podpoint on the telephone. Very slow response to my emails and sometimes no response at all. A very bad experience.”

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Posted 3 years ago

“2 aborted visits, incorrect ladders delivered twice, 3+ months delay and massive hike in cost at survey stage. Not recommended”

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Posted 3 years ago

“Installation was very poor, had to get it rewired.”

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Posted 3 years ago

“My charger was installed early January but is still not working”

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Posted 3 years ago

“Communication between customer and pod point was very bad ,”

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Posted 3 years ago

“Installer failed to route the cables where I required. I was on a work call and when he called me back outside to say he'd finished, I found he had routed them outside the garage wall in complete disregard to what I'd asked him to do. I'd asked him to put the cables on the inside of the garage wall which was open and free of any obstructions. I'd even showed him where they needed to go. Instead he ignored me and chose to put them on the outside wall and with cables crossing a mains gas pipe. It then took a considerable effort to get Pod Point back out to re-route them on the internal garage wall. They sent the same man back out and he had a big strop about doing it, tried to get me to change my mind and lied about me asking him to put them on the internal wall when he did the initial install. He then connected something incorrectly in the fusebox and my car wouldn't charge so had to get Pod Point back out to fix it. I insisted on a different installer this time. The whole experience was completely shoddy, bodged and unprofessional and I wouldn't touch pod again if they were the only home charger company available. I'd rather go back to an internal combustion engined car than deal with Pod Point again.”

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Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews