1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
Acceptable process for new Nissan Leaf home charging point installation. It took several telephone calls between PODPoint, me and the Nissan dealer to establish that I was entitled to a free home charger. After that, there was a bit of confusion over the installation date. Despite informing the PODPoint call centre handlers and during the internet application process of the various loads (i.e. electric showers, electric cooker, electric hob) on my home consumer unit, this information was not relayed to installation engineer.
Helpful Report
Posted 2 years ago
Hi - Thanks for the feedback. We are investigating why the information you provided wasn't available to the site engineer, it had been added to the job on the system, but clearly something was amiss. Apologies for any inconvenience caused and thank you for your feedback.
Posted 2 years ago
Pod Point Limited is rated 4.70 based on 11,030 reviews

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