1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"I wasn't present for the install however this shouldn't of happened. A different charge point was installed without my consent. Despite the engineers explanation post install being there is a 60amp fuse and for safety a lower power charge point has been installed, I should have been given the option to explore upgrading to a 100-amp fuse first and consulted about if I wanted a lower power charger installed or if they should wait until I spoke with UK Power networks about the upgrading the mains fuse to 100 amps. During the booking process I asked some technical questions about the install as I agreed my electrician would run the cable from the consumer unit to the charge point location as I wanted it hidden in the wall (I understood Pod Point engineers would use external trunking which I dislike). I was given details of the cable I needed to purchase and the consumer unit requirements but at no point was I asked what power mains fuse I had at the property and that I couldn’t have the 7kw charge point if I didn’t have a 100-amp fuse. Secondly the charge point is not what I discussed on the phone. I was told on the phone the charge point would be white and black (as shown on the website) but the charger installed is grey and black. The while and black charger was one of the main reasons I chose Pod Point over others that were cheaper. The white and black charger would blend much better and look sleeker on my property's white rendered wall. I’m very upset with this entire process especially as I have paid my electrician to run the cable and purchase the cable in order the installation was tidy with no external trunking. I would very much appreciate if Pod Point contacted me in reply to my email advising of this as I want the matter resolved speedily."