Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,116 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer sercice, Refunds are impossible - had to contact bank for fraud.”

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Posted 6 months ago

“Quick and efficient installation. The installer was very helpful in exposing the system and wider issues such as charging away from home.”

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Posted 8 months ago

“It's now over 2 months since I ordered the home EV charger and I still can't use it. The initial process was straightforward and streamlined. However, Pod Point cancelled my installation on the day, then I had to wait weeks for the new installation date. Once the charger was installed they then said that I needed an inspection from Northern Powergrid. However it took a couple of weeks, and a few calls from me, before Pod Point finally got in touch with them. Once Northern Powergrid signed off the work Pod Point said that they'd activate my charge as soon as possible. It's now been days and it still hasn't been activated. It's really difficult to get in touch when you have a problem, staff rarely respond to emails or take days to reply and the call centre has really long wait times. I'd honestly avoid Pod Point if you're looking for a home EV charger.”

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Posted 8 months ago

“Very happy with the installation, great communication from engineer and work carried out to a high standard”

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Posted 8 months ago

“Easy and efficient process, highly recommend!”

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Posted 8 months ago

“The pod point solo 3 charger is best avoided if you are one of the ~10% of men who have colourblindness. The status LED is small and changes between red, yellow, green and blue. Only the blue light will be clearly indistinguishable without additional technology. Needless to say 95% of the reviews on here are by people who are oblivious to this problem. Hopefully Podpoint will do better with their next model.”

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Posted 8 months ago

“Having bought a jaguar from a main dealer which came with a 'free charger' i was expecting a quick simple charger install. Unfortunately my house isnt a small new build but a larger victorian property. After weeks of photos and plans submitted i was told i needed cables underfloor. Podpoint engineers dont do any wiring that involves lofts , underfloor etc so i had to employ a electrician to run cables which took more time and expense. The whole thing became a bit of a marathon and a pain in the butt. What is the point of a EV charger install company if they only do 1 part of a job? If the charger wasnt part of a package i wouldnt have bothered. if you dont have a new property be ready for a bit of hassle and more costs.”

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Posted 9 months ago

“Pod point charger has stopped working. Finally got an appointment for an engineer to visit… in 17 days time. Dreadful sarcastic customer support when I finally got through to a human. Thanks for the tip to use public chargers buddy except there’s only 4 in town and I’d have to push the car there to use them. Awful. Avoid this dreadful company.”

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Posted 9 months ago

“Device and installing was great, it's the app that is problematic. Got a new phone and Pod Points two step verification just does not work. No customer support just generic faqs. Device still works at home guess I just won't be able to use their public network, there loss not mine.”

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Posted 11 months ago

“Yes good initially but when it went wrong not very helpful as wanted £190 call out plus parts to rectify fault. They went on to say that I should have taken out their extended warranty. Lost faith in company and looked on call out fee as good money chasing bad so bought a Zappi Charger”

Helpful Report

Posted 11 months ago

“Excellent enthusiastic installed the Pod point and ran the cables exactly where I wanted them to be.”

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Posted 1 year ago

“Hi, the installation was great last year, however, the unit will no longer charge my car and one of the components in the distribution box is making a banging noise (it's a part with a red light on and a green light on. THey are now flicking between red and green. Would you be able to let me know what I need to do from here... I apologise for using this as a way to get in touch but I can't find any other way.. Steve Allmark 07730 190978 - my address is 111, Dimsdale View West, Bradwell, Newcastle under Lyme, ST5 8EL”

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Posted 1 year ago

“The installer arrived on time and was very cauteous. Explained what he was going to do and addressed every concerns I had. Finshed on time. Showed and explained the features of the equiment to me.”

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Posted 1 year ago

“Well done. Prompt service, charger was fitted a week after date was organised. Good standard of workmanship from the installer too.”

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Posted 1 year ago

“The installer Mark was superb! A credit to the company. Professional, friendly, clear and concise with information/communication. Seamless from start to finish. Overall a great experience from start to finish.”

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Posted 1 year ago

“It was a relief to have it at home”

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Posted 1 year ago

“Very quick and professional job, with a know;edgable engineer who ran us through the Pod's features and capabilities.”

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Posted 1 year ago

“Perfect company for wasting your time. Support over phone almost not exist spent 49 min waiting for somone to pick the phone. Installer pop up today and said he was pushed by pod point for this installation and he is not ready because fuse board need small upgrade (I have sent plenty pictures of fuseboard and meter board) So If you are happy to book day off waiting for installer and he will refuse installation- this is perfect company”

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Posted 1 year ago

“Nick is a total gent.”

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Posted 1 year ago

“Great installation and product”

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Posted 1 year ago

Pod is rated 4.6 based on 36,116 reviews