Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.41

4.4 Rating 2,149 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,149 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

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“Fence panels were delivered ahead of estimated delivery date and were all perfect. Delivery guy was friendly. All slotted into place.”

Helpful Report

Dear Reviewer, Thank you so much for your fantastic 5-star review! We're delighted to hear that your fence panels were delivered ahead of schedule and that everything was perfect upon arrival. It's wonderful to know that our delivery team made a positive impression with their friendly service. Your satisfaction means a lot to us, and we’re thrilled to hear that everything slotted into place smoothly. We truly appreciate your kind feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Really easy to order website kept me up to date with the delivery and good quality items I bought”

Helpful Report

Dear Reviewer, Thank you for your fantastic 5-star review! We're delighted to hear that you found our website easy to use and appreciated the updates regarding your delivery. It's great to know that you are satisfied with the quality of the items you purchased! We truly value your feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“placed the order online very easy to use. delivery on time and driver very helpful. couldn’t beat the prices and the service. highly recommend this compt”

Helpful Report

Dear James, Thank you for your fantastic 5-star review! We're delighted to hear that you found our online ordering process easy and that your delivery was timely. It's wonderful to know that our driver was helpful too! We truly appreciate your kind words about our prices and service. Your recommendation means a lot to us, and we're excited to continue serving you in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Very reasonable price. Good quality products.”

Helpful Report

Dear Reviewer, Thank you for your fantastic 5-star review! We’re delighted to hear that you found our prices reasonable and the quality of our products to your satisfaction. Your support means a lot to us! We appreciate your feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Good company to deal with, very accommodating.”

Helpful Report

Dear Reviewer, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found us accommodating and easy to work with. Your satisfaction is our top priority, and it’s always wonderful to know that our efforts are appreciated. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Great prices, communication and delivery.”

Helpful Report

Dear Matt, Thank you for your 5-star review! We're thrilled to hear that you found our prices great and appreciated the communication and delivery process. Your satisfaction is our top priority, and it's wonderful to know we hit the mark for you. We truly appreciate your support and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Excellent service and price , items came quickly driver very helpful would use again”

Helpful Report

Dear Valued Customer, Thank you for your wonderful 5-star review! We're delighted to hear that you received excellent service and that your items arrived quickly. It's great to know our driver provided helpful assistance during your delivery. Your feedback means a lot to us, and we're grateful for your support. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Excellent service and product.”

Helpful Report

Dear Andy, Thank you so much for your glowing 5-star review! We’re delighted to hear that you were pleased with both our service and the product. Your satisfaction means a lot to us! We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Quick delivery, even though it was a small order. Also the minimum order price for free delivery is very low and prices of materials are very good. Will definitely use again.”

Helpful Report

Dear Malc, Thank you for your fantastic 5-star review! We're delighted to hear that you were pleased with the quick delivery and our competitive pricing. It's great to know that our low minimum order for free delivery made your shopping experience even better! We truly appreciate your support and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“I’m really happy with the 2 times I have ordered from here. Both times items turned up with no problems at all. The second time there was one item out of stock but Mathew had called to make sure I was given an alternative that was still suitable. Mathew always kept in touch and provided updates throughout the process. At first I was reluctant from buying here due to the amount of negative reviews I had read on trust pilot but after trying them I do not regret buying from here. Thank you guys and keep up the good work.”

Helpful Report

Dear Muhsin, Thank you for your fantastic 5-star review! We're delighted to hear that you had a positive experience on both of your orders with us. It’s great to know that Mathew was able to assist you effectively and keep you informed throughout the process. We understand how concerning negative reviews can be, and we truly appreciate your willingness to give us a try. Your feedback is incredibly valuable to us as we strive to improve and provide the best service possible. Thank you for your support, and we look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Very good experience. Would recommend them for fascia panels. Very good price and delivered to schedule. Materials were good quality.”

Helpful Report

Dear Reviewer, Thank you so much for your fantastic 5-star review! We're delighted to hear that you had a very good experience with us and that you found our fascia panels to be of high quality at a great price. It’s wonderful to know that your order was delivered on schedule as well! We truly appreciate your recommendation and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Used this company twice now and will keep using them,really reasonable prices and the free delivery is a bonus. Website is really easy to use and fast delivery.”

Helpful Report

Dear Gary, Thank you so much for your fantastic 5-star review! We're delighted to hear that you’ve chosen to use us multiple times and that you find our prices reasonable. It’s wonderful to know that our easy-to-use website and free delivery are appreciated by our valued customers like you! We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Returns are absolutely impossible and several weeks now after a completely incorrect order I am still stuck waiting! When it goes well things are fine but check deliveries before driver leaves and don’t expect any help when they mess up!”

Helpful Report

Dear Martin, Thank you for your review. I understand your frustration, and I sincerely apologize for the inconvenience caused by the issues with your orders. Following up on your concerns, my colleague emailed you on December 3, 2024, with the following updates regarding your refunds and next steps: Order 133186: You ordered 2 x AT125WO, and the total refund for this order amounts to (I will not display the refund amount) Order 134318: The refund for this order is ( I will not display the refund amount) We will ensure the missing running outlet is delivered, and the items requiring collection will be retrieved at the same time. This will be on Monday 9th December. Once the returned items are processed at the depot, a credit note will be issued, and our accounts team will promptly process your refund. If you have any further questions or require additional assistance, please don’t hesitate to reach out. Kind regards Kathleen Building Plastics Online

“Excellent service and speedy delivery 👍”

Helpful Report

Dear Valued Customer, Thank you for your excellent 5-star review! We’re delighted to hear that you experienced our speedy delivery and great service. Your satisfaction is incredibly important to us, and your positive feedback truly motivates our team. We appreciate your support and can’t wait to assist you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Super cheap way of covering up a bay window window sill. I cut off the lip on one side so that it only lips over at the front. Super easy to cut with a jigsaw though and looks great”

Helpful Report

Dear Kelly, Thank you for your fantastic 4-star review! We’re so glad to hear that you found our window sill to be a cost-effective solution for your bay window. It’s great to know that you found it easy to customize and that it looks great in your space. We appreciate your feedback and strive to continuously improve, so if there’s anything we can do to turn that 4 into a 5 next time, please let us know! Best regards, Kathleen Building Plastics Online Ltd.

“Excellent product and service! Ordered 5m window sill on the Sunday and was delivered Monday. So easy to cut to required sizes. Will definitely order from Building Plastics Online again.”

Helpful Report

Dear Andy, Thank you for your excellent 5-star review! We’re thrilled to hear that your window sill arrived promptly and that you found it easy to cut to your desired sizes. Your satisfaction is our main goal, and it’s wonderful to know we met your expectations. We truly appreciate your support and can’t wait to serve you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Ordered online arrived after weekend couldn’t ask for better.”

Helpful Report

Dear Valued Customer, Thank you for your wonderful 5-star review! We're thrilled to hear that your order arrived promptly after the weekend. Your satisfaction is our top priority, and it’s great to know that we met your expectations. We appreciate your support and look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Customer service was amazing, replying to any queries very efficiently. Delivery was smooth and swift. Delivery driver very helpful and polite. The whole experience, from placing an order to receiving it, was a breeze. Wish all companies were so professional and efficient. Thank you. Pleasure doing business with you.”

Helpful Report

Dear MG, Thank you so much for your amazing 5-star review! We’re thrilled to hear that you had a seamless experience with our customer service and delivery. Your kind words about our team and the delivery driver truly mean a lot to us. We strive to provide a professional and efficient service, and it’s wonderful to know we hit the mark for you! We greatly appreciate your feedback and look forward to doing business with you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Good price, fast delivery, I recommend”

Helpful Report

Dear Veaceslav, Thank you for your fantastic 5-star review! We're delighted to hear that you found our prices competitive and enjoyed fast delivery. Your recommendation means a lot to us, and we can’t wait to assist you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Very friendly and the delivery driver was friendly aswell”

Helpful Report

Dear Valued Customer, Thank you for your 5-star review! We're so pleased to hear that you found our team and delivery driver friendly. It’s our aim to create a welcoming experience at every step! We truly appreciate your kind words and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

Building Plastics Online Ltd is rated 4.4 based on 2,149 reviews