Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.41

4.4 Rating 2,149 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,149 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not totally happy with the service received. I left a message on your chat website and never received a reply. I ordered white soffit boards and got black but I can cope with that. Parts of the fascia boards were damaged upon receipt but I believe I have enough material to get over this. Failure to respond to my message led to me going elsewhere for additional goods that I required.”

Helpful Report

“Have used this company 3 times now for guttering and skirting first 2 deliverys were perfect ,the last small order must of been loose in the delivery van and turn up all scratched managed to make do and fit ,over all delivery and product quality is good”

Helpful Report

“Well I discovered yesterday that my order was incomplete but I signed for it so I think it’s my fault. Otherwise they were good”

Helpful Report

“No contact number. Problem with delivery and I can't find a number to call them.”

Helpful Report

Good afternoon Kenneth, Thank you for reaching out, and I'm sorry to hear you've had trouble contacting us by phone. I understand you’ve already spoken with one of my colleagues via our online chat — I hope they were able to assist you. If you need any further help or have additional questions, please don’t hesitate to get in touch again. While we currently do not offer phone support, you are very welcome to contact us via email at customerservices@bpoltd.co.uk, and we’ll make sure to respond promptly. We’re here to help and want to ensure your delivery issue is resolved as quickly as possible. Kind regards Kathleen

“Had to wait 2 weeks for delivery, on the day that they said the delivery had been ESTIMATED 2 weeks previous I had had no contact to say it was definitely out to be delivered on this day so I had to contact them to confirm, the price was very competitive, turned up with bits missing and wrong items sent out, then had to wait for correct items to be sent out which took another couple of days. I ordered black fittings and during installation soon realised they had sent out some in anthracite colour and at this point couldn’t be bothered to go back them so had to spend an extra £20 locally to get the job finished. Can only contact them online as they don’t have a phone number you can call. Not sure how this company operates, feels like they maybe dropshipping from other companies. Would I use them again? Probably not, would I recommend them to friends and family ? No.”

Helpful Report

“Made two separate purchases on line , the first was delivered in two deliveries and despite special request for advance telephone call , the second delivery was left outside without advance call. Again the second order delivered and left outside although it was able to be pushed through the metal gate to the Bowling Club. Also no invoice,s provided until I requested by phone. To be fair the prices for the material were pretty good compared to other suppliers.”

Helpful Report

“Not very satisfied several things were missing of the order on the first delivery then the replacement sent was entirely wrong pieces so had to wait again which were still the wrong pieces gave up in the end managed to find them local”

Helpful Report

“I would give 5 stars for the product. However, I have ordered the same item from this company twice before and the cost with delivery has increased from £25.56 in December 24 to £45.20 this January due to increase in the delivery charge. The window board/sills are still at a similar price so the delivery charge of £18 seems extortionate. Also, I was given a delivery date but the item was delivered on another day and left on my driveway weighted down with a roof tile they found on the drive. I had not received any notification that the item would be arriving that day. I am also finding it impossible to log into my account on the website. I would say this company are fine for trade customers making purchases of £150 and over but domestic customers need to consider the VAT and delivery charge before purchasing.”

Helpful Report

Dear Maxine, Thank you for your feedback and for taking the time to leave a review. We’re delighted to hear that you are pleased with the product itself. However, I sincerely apologize for the issues you've faced regarding the delivery charges and the delivery timing. We understand that unexpected increases in costs can be frustrating, and we continuously evaluate our pricing structures to ensure they remain fair for all customers. I’m also sorry to hear about the delivery not occurring on the expected date and the lack of communication regarding it. That is definitely not the service we aim to provide. We appreciate your comments on this matter as they help guide us in improving our customer experience. Regarding the account login issue, I can understand how inconvenient that can be; we encourage you to reach out to our customer service team for assistance if you continue to face challenges. Thank you for your feedback, and we hope to provide you with a smoother experience in the future. Best regards, Kathleen Building Plastics Online Ltd.

“Product is good quality. Delivery experience was poor. Didn’t arrive on the date given and waited a week before chasing to be told it was because of bad weather and it would be there tomorrow. It did arrive the next day, from a local depot that bad weather wouldn’t have affected by a week, and some communication about the delay would have been appreciated. Having to chase it myself was not appreciated.”

Helpful Report

Dear Richard, Thank you for your review. I’m glad to hear that you found the product to be of good quality. However, I’m truly sorry for the delivery experience you encountered. It’s never our intention to keep customers in the dark, and I understand how frustrating it must have been to wait and have to reach out for updates. The delay due to bad weather is regrettable, and I appreciate your understanding. We always aim to provide timely deliveries and clear communication, so your feedback is invaluable for us to improve in these areas. If there’s anything further we can assist you with, please don’t hesitate to reach out. We hope to provide you with a better experience next time. Best wishes, Kathleen Building Plastics Online Ltd.

“delivery arrived really quickly. pity it was not complete. numerous calls to customer services and finally told short shipped item was discontinued. can have replacements for 4x more cost !”

Helpful Report

"Thank you for your feedback. I’m sorry to hear that your order was incomplete and that the missing item is no longer available. I’d like to look into this for you, but unfortunately, I don’t have your order details. Could you please email our customer services team at customerservice@bpoltd.co.uk and mark it for my attention? I’ll do my best to find a suitable resolution for you. I appreciate your patience and look forward to assisting you." Kind regards Kathleen

“Very prompt and speedy service, in that received e-mail to say order was being processed, and then next working day - order was delivered. Would have great to have had a text or mail advising of delivery, but overall very good service”

Helpful Report

Dear Mr C Batch Thank you for your 3-star review! We're delighted to hear that you found our service prompt and efficient. We strive to keep our customers informed throughout the order process, and we apologize for not providing delivery notifications. Your feedback is valuable as we continuously work to enhance our service. We appreciate your understanding and look forward to having the opportunity to serve you again! Best regards, Kathleen Building Plastics Online Ltd.

“Good quality and good price. Lots of communication. BUT website promises 1 - 3 days. My delivery took a week and a half and it was incorrect when I did get it. I did accept it as I didn’t want the hassle of correcting things (I benefited by a couple of quid).”

Helpful Report

Dear Pete, Thank you for taking the time to provide your feedback with a 3-star review. We’re pleased to hear that you found our products to be of good quality and reasonably priced, and it’s great to know you appreciated our communication. However, we sincerely apologize for the delay in your delivery, and for the error with your order. We understand how frustrating this can be and your experience is certainly not the standard we aim for. Your input is essential to us as we work to improve our processes. Thank you for your understanding regarding the resolution, and we hope to provide a smoother experience in the future. If you need anything further, please feel free to reach out. Best regards, Kathleen Building Plastics Online Ltd.

“I ordered 2 of 1 item. There was only 1 in the delivery. driver assured me that he would return with the missing item. Still waiting!!”

Helpful Report

Dear Alex, Thank you for your recent feedback regarding the missing item from your order. We’re very sorry for the inconvenience this has caused and would like to assist in resolving this as quickly as possible. Could you please give us a call at your earliest convenience? You can reach me at 01709 913475 . We’re here to help and ensure that you’re fully satisfied with your experience. Thank you for giving us the opportunity to make this right. Kind regards Kathleen

“Price very good delivery verygood Unfortunately the product turned up with dents and marks but as I builders were ready to fit with scaffold.erected we instructed them to fit the face boards as we could not afford to leave the scaffold up as it happens the faces board is on the to of the 2 story house as is not that obvious from the ground ( as most people do not look at it as they approach the property so I feel after sending photos of the damaged board at least a refund of the original cost of the board would be a fair conclusion”

Helpful Report

Dear Mr Hocking Thank you for your feedback. We're glad to hear that you were satisfied with the price and delivery service. However, we’re sorry to learn about the damage to the face boards. We understand how frustrating that must be, especially with scaffolding already in place. We would have been happy to replace the damaged items, however, since the items have been fitted, we cannot offer a refund. Best regards, Kathleen Customer Service Team Building Plastics Online Ltd

“Product was delivered without any prior notice, luckily we were just pulling into the drive when it arrived. Email came in about 2 hours later. Product was good.”

Helpful Report

Thank you so much for taking the time to share your feedback and experiences with Building Plastics Online Ltd. I sincerely apologize for the inconvenience caused by not receiving a delivery notification. We understand how important it is to stay informed about your order. We are looking into this matter to ensure it doesn't happen again. Warm regards, Kathleen Building Plastics Online Ltd

“I have used this company twice now. The prices are very competitive and arrive undamaged but both times it's been difficult to find out when the goods will actually arrive. The first time i was given an estimated day of Friday and then it turned up without warning on Wednesday ! it was only by chance that we were at home. the second time I chose the non delivery collect at store option at put the detail of the store in the text box as requested. had an email saying I'll get an estimated delivery date in the next couple of days and then one morning as we left home the van from eurocell was coming down the road to deliver! the order value was less than £10 so I was prepared to collect and don't understand how an online company's software cannot cope with click and collect and lacks the the communication updates that would make the experience much better.”

Helpful Report

Dear Barry,Thank you so much for taking the time to provide us with your valuable feedback on Building Plastics Online Ltd. We truly appreciate it! We apologize for any inconvenience caused by the lack of notification from Eurocell regarding the delivery. Rest assured, we will take your feedback into consideration to enhance our future communications with customers. We're glad you found our prices competitive and would be delighted to serve you again in the future. Thank you for choosing Building Plastics Online Ltd! Best regards, Kathleen Building Plastics Online Ltd.

“Items were of good quality but the delivery took a long time. Customer services were helpful.”

Helpful Report

“Very happy with product. Delivery was not so good. Delivered to wrong street and left in their back garden for a couple of days as no one was at home. Website was advising me that product had still to be dispatched so I never chased. A bit of a shambles to be honest.”

Helpful Report

“Never had my delivery at 1am according to there computer. Communication very poor delivery not on day agree. Just left on drive way. Prices good”

Helpful Report

“The price is very competitive, the product good. However, as with another review it was passed onto Eurocell (a 10 minute drive from my house). This lead to a different messages re: delivery. Online plastics say they will contact you the day before, Eurocell contact you on the actual day. Delivery was then 3 weeks after the order placed with online plastics. Delivery information needs to be much, much clearer.”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 2,149 reviews