Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,171 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,171 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish service caused massive delay to my order and letted me down at my work . Never wish to use them again”

Helpful Report

“I ordered new guttering, fascia’s, soffit boards and accessories. Prices great. The guttering was great, delivered quickly and everything present. The problem came with the fascia and soffit board accessories, ordered from building plastics, fulfilled by Eurocell. First there was a delay in delivery, then when it did arrive the driver insisted my wife sign for the delivery before he unloaded the van (shown on my doorbell camera). In hindsight we should have insisted on goods being unloaded and checked before signing, but hey we trusted all would be delivered. Turns out some items were wrong size and wrong qty. and others weren’t delivered (also fascia and soffit boards were scratched). Contacted building plastics and they investigated. They spoke with Eurocell who stated everything had been delivered because they have a signed delivery slip. Building plastics also said the correct sizes had been delivered as that’s what the delivery slip says. However despite building plastics advertising a size, Eurocell do not actually stock that size (not sure how it was delivered if they don’t stock / supply them…). We now have wrong parts and parts missing that Building plastics will not replace or deliver. Lesson learnt from us, do not sign until all items have been checked and building plastics and Eurocell can’t be trusted to deliver the items ordered. Prices were good, but you get what you pay for.”

Helpful Report

“I made the mistake of ordering the wrong size facia - returned it 30th July 2025 and to date no refund has been given at the time of writing 27th August 2025 I have been asked to revise my review on 28th August as a refund has been processed apparently - but I have to wait another 7-10 working days to receive my refund and I am not confident I will actually be getting one !”

Helpful Report

“Extremely Disappointed – Damaged Goods (seconds) and No Accountability I placed an order with BUILDING PLASTICS ONLINE LTD expecting quality materials as advertised, but unfortunately, I received damaged boards, all with visible scratches – even those packed between other items, clearly indicating the damage occurred prior to delivery. Upon discovering the issue, I contacted the company immediately. Due to an urgent installation deadline, I had no choice but to proceed with the install, after purchasing spray to try and mask the scratches. Despite providing photographic evidence of the damage, the company outright refused any kind of refund or discount, simply stating that because the items had been installed, they couldn’t help. This is completely unacceptable, as the items were clearly not sold as described. The service was also poor throughout: * No communication about delivery * No picking note or paperwork provided * No product or installation guidance enclosed I will be disputing the charge through my card provider and do not recommend this company based on their lack of accountability and poor customer service. Avoid if you expect quality products and responsive support when things go wrong.”

Helpful Report

Hi Kerry, Thank you for your feedback. We’re sorry to hear you were disappointed with your recent order. We do need to clarify that, as per our Terms and Conditions, any damages must be reported within three days of delivery. Unfortunately, your report came after this timeframe, and as the boards had already been installed, we are unable to offer a refund or replacement. We always advise customers to check items carefully before installation, as outlined on our website, to avoid such situations. We appreciate your understanding and are sorry we could not resolve this as you had hoped. Kind regards, The Building Plastics Online Ltd Team

“I was notified that the order was being processed and an email would be sent confirming delivery date within 48 hours. No e-mail was sent. When I chased up the delivery, I was told that an unsuccessful attempt was made to call my mobile number and the delivery would be made the next day, this was subsequently corrected to "I got my dates muddled up, it's being delivered today before 3.30". The delivery had already been made, but I was unaware of it and so no workmen were onsite. The delivery driver told the person who took in the delivery that it was incomplete and he would be back. As far as I can tell, it is not incomplete. However, I have mixed items both Eurocell branded and un-branded. I hope they will match!!!! A TOTAL SHAMBLES FROM START TO FINISH. Why say you will email and then choose to do something else. There is no mobile signal here and I only see calls and SMS when I leave - I have no evidence of any call and no SMS. If you email and say there will be email confirmation, EMAIL!!!!!”

Helpful Report

Hello, Thank you for your feedback, and we sincerely apologise for the frustration caused during your recent order. We’ve looked into this and can confirm that your order was processed and delivered by our depot within 48 hours. The depot did attempt to contact you regarding the delivery. When we requested the delivery date from them, it had already been completed. We can also confirm that all items have been delivered by Eurocell and are Eurocell products, so they will match. Our processing team ensured that all items were sourced from the same supplier to avoid any mismatches. We’re sorry that the communication didn’t go as smoothly as expected, and we appreciate your patience. Your feedback helps us improve our processes for the future. Kind regards BPO LTD

“I do not advise buying from them PVC fence panels as they become bend and discoloured in couple of months time. I ordered from them for two customers and now they not happy about my service just because i trusted this company with the product. I raised complain and its almost the month now they still investigating,contacting supplier and no replacement and no refund. Too slow when becomes to sorting issues . Also delivery arrangements are nightmare. No phone call before delivery they call you when there if you lucky.”

Helpful Report

“What went wrong was I was going to be charged 132GBP for delivery to my address in Aberdeenshire, it was dropped to 66GBP +VAT where in England delivery is free over 300GBP. Then found out the panels I purchased were manufactured in Aberdeen only 25 miles away from me! This is a scandal!”

Helpful Report

“Other than a lady called Abigail, customer services were worse than awful! As soon as I confirmed my purchase, I realised that I hadn't ordered everything. I tried Live chat, but was told that I needed to put it into an email Which I did. THREE times!!! Each time asking for confirmation. NOTHING in reply. After the weekend I tried contacting your customer dis-services and this lady sorted everything out. Don't bother sending a 5% discount, as I'll never consider using your company again”

Helpful Report

“Customer service is very bad I am still waiting for missed item, no response”

Helpful Report

Dear Joseph, Thank you for your feedback and for bringing this to our attention. I'm very sorry to hear that you still haven’t received the adhesive, despite our transport department confirming that it was dispatched twice via DX. Clearly, something has gone wrong in transit, and I sincerely apologise for the inconvenience caused. I completely understand your frustration and appreciate your patience throughout this situation. As requested, I’ve now arranged for a full refund for the adhesive. If there’s anything further we can do to make this right, please don’t hesitate to get in touch. We value your business and hope to have the opportunity to serve you better in the future.

“As with all the other reviews on here, it seems this company have a serious issue when it comes to delivery. Two star review based on awful delivery, but good prices. I ordered just shy of £1000 worth of items which I will say were reasonably priced. After making payment I waited the allotted 48 hours and was then provided with a delivery slot with times between. I used their Webchat feature to see if I could change the delivery day as it did not suit me. I was able to contact someone quite easily using the webchat but found that it was not easy to change delivery so reverted back to the original date and booked the day off work to await it arrive. Oddly, immediately after the webchat I received part of my delivery (2x lengths of soffit board) and was told that my items were being sent in two consignments and the bulk would arrive on the designated day. Having booked the day off I waited in all day and guess what? Like a lot of people report on here it didn't arrive. I used the web chat feature again today to be told that they assured me that it was being delivered this afternoon. Informed them that I was again at work and had received no contact saying it was now coming today. They assured me it was arriving today so I book the afternoon off work again. I wait in all afternoon and once again, no show and starting to wonder about the authenticity of this company. Looks like I'll be chasing them up again tomorrow!”

Helpful Report

“My order was partially sent to someone else. I had to do the hard work to track down where it ended up to build a case that I hadn't received it. As this split my order up there were two delivery charges. At first glance my order looked okay, a few minor imperfections. When I tried to use it a few weeks later the shiplap was almost impossible to use. The slot was fart too tight even with lubricants and stretching the joint. The boards were breaking as we installed them so we ended up having to cut off the check at the back. I emailed and called the company but they didn't respond. After following it up they acknowledged they had received my email and had done nothing about it but it was now too late. The shiplap is coming apart after a harsh winter and will need replaced prematurely”

Helpful Report

“Order was wrong ordered 3 gutters got 2 ordered 5 joint strips got 2 had to go buy them myself again after paying for them already ..personally I want reimbursed to the tune of £45.00”

Helpful Report

“Do not buy from this company, they claim to have quick delivery times, do not update you with delivery times changing. Bad customer service and won’t own up to their own mistakes. No accountability for poorly run operations. Ordered parts to be delivered during a day booked off work, no updates as to it not being delivered, they are delivering on a day I’m not in and won’t refund me if the items are stolen from my drive due to there delays in delivery. Will take further if items are stolen.”

Helpful Report

“I am disappointed with the service I have received with an order I have placed with yourselves. I have been waiting 10 days for delivery with little to no communication on your part to ascertain were my order is. disappointed to say the least. Delaying my project. its a good job am not a tradesman.”

Helpful Report

“Sent some incorrect parts. Despite emailing 3 times the company failed to respond, which meant I had to buy from another company so I could get the job done and pay twice. I’ll be speaking to credit card company to get a refund. Shocking customer service”

Helpful Report

Hi Michael, I’m truly sorry to hear about your experience with us. It’s concerning that you received incorrect parts and faced challenges with our customer service. We aim to respond promptly, and it’s disappointing to learn that we fell short in your case. Your feedback is invaluable, and we will certainly look into how things went wrong on our end. If you could please email us at customerservices@bpoltd.co.uk with your details, we would like the opportunity to resolve this for you. Thank you for bringing this to our attention. Kind regards, Kathleen Building Plastics Online Ltd.

“Worst online company I have ever dealt with. Placed order then had to chase up as not delivered in expected timescale, wrong and missing item. I have been trying to arrange collection of wrong item since 27th March, I have sent three emails and one online chat.”

Helpful Report

“Extremely Disappointed – Poor Service and Misleading Product Info I ordered 3 laminated window boards, each 5.1m in length, for £236. After waiting 12 days, I was finally informed that they no longer supply 5m lengths – and instead offered 4.1m lengths at the same price, which is completely unreasonable. There was no contact number available to speak with someone directly, and their customer service was unresponsive and unhelpful throughout. This delay not only wasted my time, but also disrupted my schedule and cost me valuable time with my builders. Absolutely unacceptable and unprofessional experience. Avoid this company if you value your time and money. You've been warned.”

Helpful Report

“Delivery was meant to be delivered yesterday, never came asked to leave a review a little difficult and disappointing to do so on a no delivery especially when i took a day off work to be available for the items. Now on what looks like a 4-6 week delivery not brilliant customer service.”

Helpful Report

“My order was fine mostly, however delivery date ending up Been to late, so changed to collection, was told refund had been processed for the delivery charge, but I’m assuming that it was a lie as I never received.”

Helpful Report

“Terrible service. Rude obnoxious staff. Ignore emails. Avoid like the plague. Horrible company”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 2,171 reviews