Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.41

4.4 Rating 2,148 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Other than a lady called Abigail, customer services were worse than awful! As soon as I confirmed my purchase, I realised that I hadn't ordered everything. I tried Live chat, but was told that I needed to put it into an email Which I did. THREE times!!! Each time asking for confirmation. NOTHING in reply. After the weekend I tried contacting your customer dis-services and this lady sorted everything out. Don't bother sending a 5% discount, as I'll never consider using your company again”

Helpful Report

“Customer service is very bad I am still waiting for missed item, no response”

Helpful Report

Dear Joseph, Thank you for your feedback and for bringing this to our attention. I'm very sorry to hear that you still haven’t received the adhesive, despite our transport department confirming that it was dispatched twice via DX. Clearly, something has gone wrong in transit, and I sincerely apologise for the inconvenience caused. I completely understand your frustration and appreciate your patience throughout this situation. As requested, I’ve now arranged for a full refund for the adhesive. If there’s anything further we can do to make this right, please don’t hesitate to get in touch. We value your business and hope to have the opportunity to serve you better in the future.

“As with all the other reviews on here, it seems this company have a serious issue when it comes to delivery. Two star review based on awful delivery, but good prices. I ordered just shy of £1000 worth of items which I will say were reasonably priced. After making payment I waited the allotted 48 hours and was then provided with a delivery slot with times between. I used their Webchat feature to see if I could change the delivery day as it did not suit me. I was able to contact someone quite easily using the webchat but found that it was not easy to change delivery so reverted back to the original date and booked the day off work to await it arrive. Oddly, immediately after the webchat I received part of my delivery (2x lengths of soffit board) and was told that my items were being sent in two consignments and the bulk would arrive on the designated day. Having booked the day off I waited in all day and guess what? Like a lot of people report on here it didn't arrive. I used the web chat feature again today to be told that they assured me that it was being delivered this afternoon. Informed them that I was again at work and had received no contact saying it was now coming today. They assured me it was arriving today so I book the afternoon off work again. I wait in all afternoon and once again, no show and starting to wonder about the authenticity of this company. Looks like I'll be chasing them up again tomorrow!”

Helpful Report

“My order was partially sent to someone else. I had to do the hard work to track down where it ended up to build a case that I hadn't received it. As this split my order up there were two delivery charges. At first glance my order looked okay, a few minor imperfections. When I tried to use it a few weeks later the shiplap was almost impossible to use. The slot was fart too tight even with lubricants and stretching the joint. The boards were breaking as we installed them so we ended up having to cut off the check at the back. I emailed and called the company but they didn't respond. After following it up they acknowledged they had received my email and had done nothing about it but it was now too late. The shiplap is coming apart after a harsh winter and will need replaced prematurely”

Helpful Report

“Order was wrong ordered 3 gutters got 2 ordered 5 joint strips got 2 had to go buy them myself again after paying for them already ..personally I want reimbursed to the tune of £45.00”

Helpful Report

“Do not buy from this company, they claim to have quick delivery times, do not update you with delivery times changing. Bad customer service and won’t own up to their own mistakes. No accountability for poorly run operations. Ordered parts to be delivered during a day booked off work, no updates as to it not being delivered, they are delivering on a day I’m not in and won’t refund me if the items are stolen from my drive due to there delays in delivery. Will take further if items are stolen.”

Helpful Report

“I am disappointed with the service I have received with an order I have placed with yourselves. I have been waiting 10 days for delivery with little to no communication on your part to ascertain were my order is. disappointed to say the least. Delaying my project. its a good job am not a tradesman.”

Helpful Report

“Sent some incorrect parts. Despite emailing 3 times the company failed to respond, which meant I had to buy from another company so I could get the job done and pay twice. I’ll be speaking to credit card company to get a refund. Shocking customer service”

Helpful Report

Hi Michael, I’m truly sorry to hear about your experience with us. It’s concerning that you received incorrect parts and faced challenges with our customer service. We aim to respond promptly, and it’s disappointing to learn that we fell short in your case. Your feedback is invaluable, and we will certainly look into how things went wrong on our end. If you could please email us at customerservices@bpoltd.co.uk with your details, we would like the opportunity to resolve this for you. Thank you for bringing this to our attention. Kind regards, Kathleen Building Plastics Online Ltd.

“Worst online company I have ever dealt with. Placed order then had to chase up as not delivered in expected timescale, wrong and missing item. I have been trying to arrange collection of wrong item since 27th March, I have sent three emails and one online chat.”

Helpful Report

“Extremely Disappointed – Poor Service and Misleading Product Info I ordered 3 laminated window boards, each 5.1m in length, for £236. After waiting 12 days, I was finally informed that they no longer supply 5m lengths – and instead offered 4.1m lengths at the same price, which is completely unreasonable. There was no contact number available to speak with someone directly, and their customer service was unresponsive and unhelpful throughout. This delay not only wasted my time, but also disrupted my schedule and cost me valuable time with my builders. Absolutely unacceptable and unprofessional experience. Avoid this company if you value your time and money. You've been warned.”

Helpful Report

“Delivery was meant to be delivered yesterday, never came asked to leave a review a little difficult and disappointing to do so on a no delivery especially when i took a day off work to be available for the items. Now on what looks like a 4-6 week delivery not brilliant customer service.”

Helpful Report

“My order was fine mostly, however delivery date ending up Been to late, so changed to collection, was told refund had been processed for the delivery charge, but I’m assuming that it was a lie as I never received.”

Helpful Report

“Terrible service. Rude obnoxious staff. Ignore emails. Avoid like the plague. Horrible company”

Helpful Report

“Our order was missing the j trim , swan necks and shoes. Wouldn’t use again”

Helpful Report

“Delivery was schedules 5 times and each time didn’t arrive, with no reason, no call or update and no goodwill gesture. Trying to speak with a manager to resolve was non existent, as was the depot dispatching the goods. Would not recommend or use again.”

Helpful Report

“Arrived damaged, reported straight away, had to wait over a week before I had to call and complain that I still hadn’t received my replacement item. Lady on the phone asked me to collect the new item myself which I refused and asked for a refund instead. Been 2 weeks and still haven’t received it!”

Helpful Report

“Absolutely shocking. still waiting for items ordered 4 weeks ago. lack of communication. Fobbed off with excuses as why not delivered.”

Helpful Report

“Awful experience. Not all of my order was sent and I emailed numerous times and was ignored. I have now been informed that my missing boards are no longer available so I am unable to complete the project. They really don't seem to care!”

Helpful Report

Hi Jayne, We are sorry that you feel this way, looking into this the order was fulfilled in full signed for and we sent you proof of delivery for it all. We have never stated that the one board you claim is missing is no longer available however that it was delivered back in February with the rest of the order. Our CS team are still looking into this and as for the emails we do not seem to have any from you at all? Only on online chat which you seem to disconnect from. We have just spoke to you now on the phone as you called in after leaving this review. We are now working to rectify the situation as quickly as possible. Thank you for leaving your review.

“The worst service I have ever received, no emails to update me on my delivery, into my third week now and still no delivery!!! Avoid this company like the plague”

Helpful Report

Dear Customer, I appreciate you taking the time to leave a review, though I'm truly sorry to hear about the experience you had with your delivery. I understand how incredibly frustrating it can be to wait without updates, especially as your order has taken longer than expected. We strive to keep our customers informed, and I regret that we did not meet that standard in your case. Your feedback is important, and I assure you that we will be looking into our communication processes to enhance our service moving forward. If you would like to send us an email to customerservices@bpoltd.co.uk with the relevant information, we will investigate this immedietly and get back to you straight away. Thank you for your understanding. Kind regards, Kathleen Building Plastics Online Ltd.

“I have been looking at building plastics reviews recently and have noticed a common theme that it seems they only reply to 5* reviews and Not the 1* I would have thought that those would have been the ones that should receive a reply to at least try to resolve the issues in the future”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 2,148 reviews