Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.39

4.4 Rating 2,288 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

4.4

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good support when placing the order. Georgina very helpful because orders can be placed with a human. The Order itself is a disaster, downpipes round rather than square, gutter is actually square but is black rather than grey. Can’t contact anyone other than AI engine once have your money and no one sorts the issue. Very frustrating”

Helpful Report

“Wish I had read the reviews first. No customer service. Our order has not arrived. 6 pvc panels. 10 days overdue and counting. Impossible to have a conversation with anyone.”

Helpful Report

“After sales is appalling 😡 Two separate orders for identical product. I appreciate that if the items have come from different batches, there may be a slight colour variation. This was like Golden Oak & Mahogany, totally unusable together. Only contact for after sales is by online chat which seemed to ask the right questions. I provided full details and photos and was told that an Email would be received by 4pm the next working day. That was five days ago. Today I was told I would receive an Email by 4pm today, again nothing, not happy...”

Helpful Report

“I ordered 5 capping boards on 28th May. I was told by email that the delivery date would be 3rd June. I waited in. No delivery arrived. I contacted Customer Services via Chat. I was promised resolution. On 11th June, the order finally arrived, but was missing 3 of the 5 capping boards. I contacted Customer Services via Chat. I was promised resolution. Eventually I was told the the delivery would be 23rd June. I waited in. No delivery arrived. I contacted Customer Services via Chat asking for my money back. DO NOT USE THIS COMPANY!”

Helpful Report

“Ordered some 5m ceiling panels on 6th June got confirmation delivery on the 8th June for a delivery on the 12th June. I got another e-mail saying was out of stock in warehouse and delivery would be the 28th July!!! which was unacceptable. I tried contacting them by phone to cancel but it’s only sales calls. I tried the bot and was told someone would call by 4pm that never happened. It’s took me 2 weeks to get my money and not by the company I went via my bank as I was not getting a response from customer services via email. I wouldn’t recommend this company given the reviews I’ve seen on a few websites it seems they do this a lot.”

Helpful Report

“They took longer than their own quoted delivery time to even acknowledge my order, finally gave me a delivery date and when that hadn’t arrived at 3:30 I went to the online chat because you can’t call them and was told that someone would call me by 4Pm. When they didn’t I called back and was told they shut at 4😡 I would never use them again”

Helpful Report

“Customer service doesn't exist. I ordered on the 1st May & it's now the 20th of May & I'm still waiting!!. I've contacted customer service numerous times just to get a message back saying they will contact me by 4pm & they never do. I've also had to cancel the builders. I'm very disappointed beyond belief & I do not recommend this company at all!!”

Helpful Report

“Nobody is replying. When you call, they say they will call back, but then nothing. They are not replying to emails either. Feels like they completely don’t care about the client. They said the order would be ready on Tuesday, now it’s already Thursday and still no response or any update.”

Helpful Report

“Easily the worst company I've had to deal with for some time. Chat bot fobs you off, nobody interested in customer service. Had been waiting whole day but delivery never turn up. Very disappointed. Sad. Rubbish. Never again.”

Helpful Report

“Easily the worst company I've had to deal with for some time. Chat bot fobs you off, nobody interested in customer service.”

Helpful Report

“Ordered shower panels listed as "in stock" and "usually delivered in 3-7" business days, only to then be told they are "made to order" and will take 3 weeks. It also took a couple of phone calls and emails to actually get this information 3 days after placing the order. The person in customer services said "as this is a made to order item..." That is, it is misadvertised as being available when it's actually not. Judging from reviews from others this seems to be quite a common experience. It is extremely frustrating as I ordered these items based on their availability.”

Helpful Report

“Order was placed on Sunday for lots of items which were all in stock. Web page states delivery within 1 to 5 working days. Great email received confirmibg delivery to be delivered on 19th March. So arrangements etc made forcworj to be done over the next couple of days. Then voice nessage left on phone stating delivery now to be 23rd March. So have had to cancel worrkers, try to get an 3xtension now on the scaffold hire. No di7bt at 3xtra cost. Tried to call company but recorded message stating opening hours ,My call was during this time but no answer. All in all at moment not impressed. Tremmers”

Helpful Report

Dear Mr Tremlett, Thank you for your email. Firstly, please accept our apologies for the change to your delivery date and for any inconvenience this has caused. However, I can confirm that the delivery is going to be tomorrow as the team has instructed this morning. As outlined in our Terms and Conditions, all delivery timeframes are estimates made in good faith. While we always aim to meet these timeframes, delivery dates can occasionally be affected by factors such as delivery location, routing logistics, and operational constraints, which are outside of our immediate control. We also clearly advise that goods should be received on site and fully checked prior to arranging any third party services such as scaffold hire or installation works. For this reason, we are unfortunately unable to accept liability for or reimburse any associated costs, including scaffold hire, resulting from delivery delays. We do understand how frustrating this situation can be, and we sincerely regret any disruption caused. Please be assured that we are doing everything possible to ensure your order is delivered on the revised date. If you need any further assistance please contact us. Kind regards. Building Plastics Online.

“Costumer services is not helpful it takes time to resolve issues .”

Helpful Report

“When delivery was made never even knocked the door just put it outside on the grass could of been stolen wouldn’t recommend”

Helpful Report

Thank you for taking the time to leave your feedback. We’re very sorry to hear that your delivery was left outside without the door being knocked — we understand how concerning this must have been, and we apologise for any worry or inconvenience caused. While we always aim to provide advance notice, there are occasions where we do not receive a confirmed delivery date from the transport department beforehand. This can sometimes happen when a driver is able to reach your area sooner than originally planned. That said, items should still be delivered with care and consideration, and your comments have been passed on to the transport team so this can be addressed. We genuinely appreciate your feedback, as it helps us improve our service, and we’re sorry that your experience did not meet expectations on this occasion. Kind regards From all the Team @ Building Plastics Online

“Nothing wrong with the company , but charging £20 delivery and it turning up 2 or 3 weeks later is not good”

Helpful Report

Hi Tim, Thank you for your feedback. We completely understand your frustration regarding the delivery time and the shipping cost. Timely delivery is a priority for us, and it's disappointing to hear that we didn't meet your expectations in this instance. We appreciate your comments as they help us improve our services. If there's anything else you'd like to share or discuss, please don't hesitate to reach out. Warm regards, Team Building Plastics Online Ltd

“I ordered from these 3 times and only one order ended up right. Once the panels were all different sizes and another they were completely different design from what I asked for. Plus the communication lacked.”

Helpful Report

Hi, We’re genuinely sorry to hear about your experience and the discrepancies with your orders. We strive to deliver quality products and clear communication, and it’s disappointing to learn that we fell short in your case. Please know that your feedback is important to us, and we will use it to improve our processes. If you have any further concerns or details you’d like to share, please don't hesitate to reach out to us directly. On kath@bpoltd.co.uk Thank you for your understanding. Kind regards, Team Building Plastics Online Ltd

“Same common theme with delivery. Online store timescales are fabricated. Post ordering the process for organising and communicating delivery is inefficient, long, vague and somewhat made up. 2 weeks have passed, 6 failed deliveries despite assurances it was on its way, then its out of stock, then the van broke down and so on. Order still not with me.”

Helpful Report

“I ordered new guttering, fascia’s, soffit boards and accessories. Prices great. The guttering was great, delivered quickly and everything present. The problem came with the fascia and soffit board accessories, ordered from building plastics, fulfilled by Eurocell. First there was a delay in delivery, then when it did arrive the driver insisted my wife sign for the delivery before he unloaded the van (shown on my doorbell camera). In hindsight we should have insisted on goods being unloaded and checked before signing, but hey we trusted all would be delivered. Turns out some items were wrong size and wrong qty. and others weren’t delivered (also fascia and soffit boards were scratched). Contacted building plastics and they investigated. They spoke with Eurocell who stated everything had been delivered because they have a signed delivery slip. Building plastics also said the correct sizes had been delivered as that’s what the delivery slip says. However despite building plastics advertising a size, Eurocell do not actually stock that size (not sure how it was delivered if they don’t stock / supply them…). We now have wrong parts and parts missing that Building plastics will not replace or deliver. Lesson learnt from us, do not sign until all items have been checked and building plastics and Eurocell can’t be trusted to deliver the items ordered. Prices were good, but you get what you pay for.”

Helpful Report

“I made the mistake of ordering the wrong size facia - returned it 30th July 2025 and to date no refund has been given at the time of writing 27th August 2025 I have been asked to revise my review on 28th August as a refund has been processed apparently - but I have to wait another 7-10 working days to receive my refund and I am not confident I will actually be getting one !”

Helpful Report

“Extremely Disappointed – Damaged Goods (seconds) and No Accountability I placed an order with BUILDING PLASTICS ONLINE LTD expecting quality materials as advertised, but unfortunately, I received damaged boards, all with visible scratches – even those packed between other items, clearly indicating the damage occurred prior to delivery. Upon discovering the issue, I contacted the company immediately. Due to an urgent installation deadline, I had no choice but to proceed with the install, after purchasing spray to try and mask the scratches. Despite providing photographic evidence of the damage, the company outright refused any kind of refund or discount, simply stating that because the items had been installed, they couldn’t help. This is completely unacceptable, as the items were clearly not sold as described. The service was also poor throughout: * No communication about delivery * No picking note or paperwork provided * No product or installation guidance enclosed I will be disputing the charge through my card provider and do not recommend this company based on their lack of accountability and poor customer service. Avoid if you expect quality products and responsive support when things go wrong.”

Helpful Report

Hi Kerry, Thank you for your feedback. We’re sorry to hear you were disappointed with your recent order. We do need to clarify that, as per our Terms and Conditions, any damages must be reported within three days of delivery. Unfortunately, your report came after this timeframe, and as the boards had already been installed, we are unable to offer a refund or replacement. We always advise customers to check items carefully before installation, as outlined on our website, to avoid such situations. We appreciate your understanding and are sorry we could not resolve this as you had hoped. Kind regards, The Building Plastics Online Ltd Team

Building Plastics Online Ltd is rated 4.4 based on 2,288 reviews