Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.41

4.4 Rating 2,260 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

4.4

Based on 2,260 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience. Not all of my order was sent and I emailed numerous times and was ignored. I have now been informed that my missing boards are no longer available so I am unable to complete the project. They really don't seem to care!”

Helpful Report

Hi Jayne, We are sorry that you feel this way, looking into this the order was fulfilled in full signed for and we sent you proof of delivery for it all. We have never stated that the one board you claim is missing is no longer available however that it was delivered back in February with the rest of the order. Our CS team are still looking into this and as for the emails we do not seem to have any from you at all? Only on online chat which you seem to disconnect from. We have just spoke to you now on the phone as you called in after leaving this review. We are now working to rectify the situation as quickly as possible. Thank you for leaving your review.

“The worst service I have ever received, no emails to update me on my delivery, into my third week now and still no delivery!!! Avoid this company like the plague”

Helpful Report

Dear Customer, I appreciate you taking the time to leave a review, though I'm truly sorry to hear about the experience you had with your delivery. I understand how incredibly frustrating it can be to wait without updates, especially as your order has taken longer than expected. We strive to keep our customers informed, and I regret that we did not meet that standard in your case. Your feedback is important, and I assure you that we will be looking into our communication processes to enhance our service moving forward. If you would like to send us an email to customerservices@bpoltd.co.uk with the relevant information, we will investigate this immedietly and get back to you straight away. Thank you for your understanding. Kind regards, Kathleen Building Plastics Online Ltd.

“Great price. fast delivery. just what you need when running a business with a good reputation. many thanks”

Helpful Report

“I have been looking at building plastics reviews recently and have noticed a common theme that it seems they only reply to 5* reviews and Not the 1* I would have thought that those would have been the ones that should receive a reply to at least try to resolve the issues in the future”

Helpful Report

“Poor customer service now been wait for an order that was placed on the 21/3/25 now 7 business days later and no sign of the delivery apparently the delivery company have attempted twice but seeing as someone has been home both times and the property has cctv there has been no attempt i would avoid at all costs.”

Helpful Report

“Excellent ordering, as everything was in stock. Super fast delivery. Would say 5* but one item didn't arrive. However this was quickly rectified. Very kind delivery guy from Camberley. Thank you.”

Helpful Report

“I have purchased various items in the past from this company totalling around £1000 and been highly delighted with my purchase which came from Eurocell Hull , so when I needed two black soffits I ordered them from building plastics again but this time they came from GAP plastics Hull , I had to send one board back as there was no protective film on and you can imagine the state the face was in, fair enough these things happen . The two boards that I received were only wrapped on one edge while the other edge was roughly sawn with the white plastic on show I have never seen such poor quality plastic products, once the protective film was removed they were scratched, marked with indentations on them and for £97 this was outrageous unfortunately I would not be purchasing any other products/materials from building plastics while they deal with GAP”

Helpful Report

“Quick easy fast delivery ordered and delivered within 3 days received a phone call before delivery”

Helpful Report

Dear Jamie, Thank you for your 5-star review! We're so glad to hear that you had a quick and easy experience with your order and that we could deliver it within just 3 days. Our team aims to ensure smooth communication, so it’s wonderful to know you appreciated the call before delivery! Your kind words mean a lot to us, and we look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Very easy to order quick delivery and the cheapest I could find. Will be using again.”

Helpful Report

Dear Valued Customer, Thank you for your 5-star review! We're so pleased to hear that you found our ordering process easy and our delivery quick. It's wonderful to know that we could provide you with the best price as well! Your support means everything to us, and we can't wait to serve you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Great company, simple to use and deliveries arrived on time. Second time user and still have some additional items to order. Product quality excellent and delivery driver George a top guy.”

Helpful Report

Dear Tom, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service simple to use and that your deliveries arrived on time. It's great to know that you appreciate the quality of our products and had a positive experience with our delivery driver, George! We truly value your continued support and can’t wait to assist you with your additional orders. Best regards, Kathleen Building Plastics Online Ltd.

“Quick fast delivery at a great price”

Helpful Report

Dear Valued Customer, Thank you so much for your brilliant 5-star review! We're delighted to hear that you experienced quick delivery at a great price. Making sure our customers are satisfied with both speed and value is our priority, and it's fantastic to know we hit the mark for you! We appreciate your support and look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Great products, great price, and great service. Ordered on line and received e mail notification of delivery eta and product arrived as expected.”

Helpful Report

Dear Jack, Thank you for your wonderful 5-star review! We're delighted to hear that you found our products, pricing, and service to your satisfaction. It's fantastic to know that you received timely updates on your delivery and that everything arrived as expected. Your feedback is greatly appreciated, and we look forward to welcoming you back for your future projects! Best regards, Kathleen Building Plastics Online Ltd.

“Ordered plastic window sills and end caps. Very smooth transaction and some very long pieces of plastic have been delivered safely and in a timely manner.”

Helpful Report

Dear Ken, Thank you for your wonderful 5-star review! We're delighted to know that your transaction went smoothly and that your order was delivered safely and on time. It’s always our goal to ensure that our customers receive their items in perfect condition, especially with longer pieces! Your feedback truly means a lot to us, and we look forward to assisting you with any future needs you may have. Best regards, Kathleen Building Plastics Online Ltd.

“Absolutely delighted with the product and delivery 5*”

Helpful Report

Dear Jayne, Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that you're pleased with both the product and the delivery. Your satisfaction is our top priority, and it means a lot to us to receive such positive feedback. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Composite fence panels are great and a good price. Delivered in super quick time. Can’t fault this company”

Helpful Report

Dear Helen, Thank you for your 5-star review! We're delighted to hear that you love our composite fence panels and found them to be a great price. Quick delivery is something we strive for, and it's wonderful to know we hit the mark! Your positive feedback means the world to us, and we can't wait to assist you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Good service .excellent products .prompt delivery”

Helpful Report

Dear Valued Customer, Thank you for your 5-star review! We're thrilled to hear that you experienced good service and found our products to be excellent. Prompt delivery is something we take pride in, and it’s great to know we met your expectations! We truly appreciate your feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Missing item delivered the next day, well done”

Helpful Report

Dear Howard, Thank you for your 4-star review! We're thrilled to hear that the missing item was delivered to you the very next day. Timely delivery is important to us, and it’s great to know we met your expectations! We appreciate your feedback and hope to see you back with us soon for your future needs. Best regards, Kathleen Building Plastics Online Ltd.

“Brilliant company,very fast delivery”

Helpful Report

Dear Valued Customer, Thank you for your brilliant 5-star review! We are so glad to hear that you had a fast delivery experience with us. Speed is one of our priorities, and it’s fantastic to know we delivered on that promise! We truly appreciate your feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“I placed an order with this company and, unlike some previous reviews I’ve seen, I did receive my items. However, the delivery process was far from smooth. There was no advance notice, no delivery slot, and no estimated date provided—my order just showed up unexpectedly one morning. I asked few times trough the chat for delivery slot or any date and hour. The items were extremely heavy, and since I wasn’t prepared for the delivery, I had to struggle to move them inside on my own. I reached out to the company for assistance or at least an explanation, but I never received any response. The lack of communication and customer support is incredibly unprofessional. While I did receive everything I ordered, the overall experience was frustrating and inconvenient. A simple notification or tracking update would have made a huge difference. Given the poor service and lack of customer care, I won’t be ordering from them again, regardless of the price.”

Helpful Report

Dear Lilia, Thank you for sharing your experience with us. I’m glad to hear that your items were ultimately delivered, but I sincerely apologize for the inconvenience caused by the delivery process and the lack of communication from our team. We strive to maintain clear communication and provide our customers with the necessary information regarding their deliveries. I completely understand how frustrating it must have been to deal with heavy items without any prior notice or support. Your feedback is invaluable and will certainly be used to help us improve our services. If you have any further concerns or need assistance, please don’t hesitate to reach out. Thank you for your understanding. Kind regards, Kathleen Building Plastics Online Ltd.

“Very helpful staff”

Helpful Report

Dear Valued Customer, Thank you for your wonderful 5-star review! We are delighted to hear that you found our staff to be very helpful. Providing exceptional customer service is our top priority, and it’s great to know our team made a positive impression on you. We truly appreciate your feedback and look forward to assisting you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

Building Plastics Online Ltd is rated 4.4 based on 2,260 reviews