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Building Plastics Online Ltd Reviews

4.4 Rating 2,235 Reviews
85 %
of reviewers recommend Building Plastics Online Ltd
Company Reviews Metrics Info
4.4
Based on 2,235 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 74%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Building Plastics Online Ltd Reviews

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mark Smith
Verified Reviewer
“Plain white soffit ordered in widest width. Solid, clean yet easy to cut to size with 4 or 5 Stanley knife strokes. Looks way better than tired old particleboard stuff it’s replaced. Will order again soon”
Helpful Report
Dear Mark, Thank you for your fantastic 5-star review! We are delighted to hear that you found our plain white soffit easy to work with and that it has improved the look of your space. It’s always great to know our products are making a positive difference for our customers. We appreciate your trust in us and look forward to your next order! Best regards, Kathleen Building Plastics Online Ltd.
Balderston
Unverified Reviewer
“Very efficient service. Would definitely use again”
Helpful Report
Dear Balderston, Thank you for your 5-star review! We're so pleased to hear that you found our service efficient. It's always our goal to ensure our customers have a seamless experience, and we truly appreciate your support. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“I ordered 4 x 5metre pieces. Prompt delivery and all pieces were in good condition on receipt. The flexible rubber seal was easily removed with a sharp knife as not required. Long pieces were very flexible so 2 person job.”
Helpful Report
Dear Customer, Thank you for your fantastic 5-star review! We're thrilled to hear that your order arrived promptly and in great condition. It's also great to know that the flexible rubber seal was easily removable for your needs, and we appreciate the tip about handling the long pieces with two people. Your feedback is invaluable to us! We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Lee
Unverified Reviewer
“Brilliant service. Arrived in only 3 days. Great communication from company and the delivery driver was more then helpful.”
Helpful Report
Dear Lee, Thank you for your wonderful 5-star review! We're thrilled to hear that you experienced brilliant service and that your order arrived so quickly. It's also great to know that our communication and the helpfulness of our delivery driver made a positive impression. Your feedback truly motivates us to keep delivering exceptional service. We look forward to assisting you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Quick reliable service”
Helpful Report
Dear Customer, Thank you for your 5-star review! We’re delighted to hear that you found our service quick and reliable. Your kind words are greatly appreciated and inspire us to continue delivering top-notch service. We look forward to assisting you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Charles
Verified Reviewer
“Great price, delivered quickly, would have been 5 stars if not delivered to our neighbours! There was no name on the delivery note so neighbours didn't know who it belonged to. The house number was wrong.”
Helpful Report
Dear Charles, Thank you for your 4-star review! We’re glad to hear that you found our prices great and that the delivery was prompt. We sincerely apologize for the mix-up with the delivery to your neighbours and for the missing name on the delivery note. We appreciate your feedback as it helps us improve our service. We hope to serve you better next time! Best regards, Kathleen Building Plastics Online Ltd.
Dan Nash
Unverified Reviewer
“very good, the lady rang me to double check on the morning of my delivery, on my material type I wanted as i'd ordered two different finish types on my soffit board. very good, recommend”
Helpful Report
Dear Dan, Thank you for your 5-star review! We're delighted to hear that our team member reached out to ensure everything was perfect for your delivery. Your recommendation means a lot to us and encourages us to continue providing excellent service. We can’t wait to assist you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Peter Sharp
Verified Reviewer
“Very friendly and efficient will definitely recommend and use again”
Helpful Report
Dear Peter, Thank you for your amazing 5-star review! We're so pleased to hear that you found our team friendly and efficient. Your recommendation is the highest compliment we can receive and it truly inspires us to maintain our high standards. We look forward to welcoming you back soon! Best regards, Kathleen Building Plastics Online Ltd.
Mark
Unverified Reviewer
“Used this company a few times for bits on the house and can't fault them, good price quick delivery and the products are spot on”
Helpful Report
Dear Mark, Thank you for your wonderful 5-star review! We're thrilled to hear that you've had great experiences with our products and service. Your feedback regarding our prices and quick delivery is much appreciated and motivates us to keep striving for excellence. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Dilwyn Lewis
Unverified Reviewer
“Brilliant thank you”
Helpful Report
Dear Dilwyn, Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your kind words truly motivate our team to keep delivering the best service possible. We look forward to seeing you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Martin Bell
Verified Reviewer
“This is the second time I have ordered from this company. The products are of excellent quality and great value for money. Ordering very easy and delivery very fast. I would highly recommend this company. 5 star”
Helpful Report
Dear Martin, Thank you for your fantastic 5-star review! We’re delighted to hear that you’ve chosen to order from us again and that you’re pleased with the quality and value of our products. It’s great to know that the ordering and delivery processes met your expectations. Your recommendations mean a lot to us! We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Kevin
Unverified Reviewer
“I ordered some upvc skirting early Jan 25, and arrived before due date, although a few smaller parts were missing. I have contacted the company and hope to have them soon. Have used in past and prices are hard to beat.”
Helpful Report
Dear Kevin, Thank you for your 5-star review! We’re glad to hear that your order arrived ahead of schedule. We appreciate you bringing the missing parts to our attention, and our team will work to resolve that promptly. Your continued support and recognition of our competitive pricing mean a lot to us. We look forward to assisting you again! Best regards, Kathleen Building Plastics Online Ltd.
Kevin Page
Verified Reviewer
“Easy to order, arrived on time in good condition, friendly delivery person. Would use again.”
Helpful Report
Dear Kevin, Thank you for your wonderful 5-star review! We’re delighted to hear that you found the ordering process easy, and it’s great to know your delivery experience was pleasant. Your support means a lot to us and motivates our team to keep providing excellent service. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“I ordered some skirting and it was really easy to order and communication was great throughout with regular emails”
Helpful Report
Dear Valued Customer, Thank you for 5-star review! We’re thrilled to hear that you found the ordering process easy and appreciated our communication. Your feedback motivates our team to keep providing excellent service. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
K
Verified Reviewer
“First order arrived ok no damage, there is lack of comunication between office and depot for delivery. Second order arrived damaged one panel cut to long, looks like damaged panel was cleverly hidden. Delivery person contacted me again not half hour before but when he was at delivery address. Lack of communication again. Next day work started and noticed damage so contacted by emai, no reply so called, promised to sort it out, almost week gone still nothing, emailed, no reply, called them and again promised. So opening oficial complaint as losing customers trust and loses becaus of this company. Order 135478”
Helpful Report
Dear K Thank you for your feedback and for bringing these concerns to our attention. I sincerely apologize for the delay in responding to your emails and calls. The delay was due to awaiting confirmation from the depot regarding a delivery date for the replacement fencing panels. I am pleased to inform you that the depot has now confirmed the replacement panels will be delivered on Friday 17/01/2025. Once again, I sincerely apologize for the inconvenience caused and the lack of communication you have experienced. We value your trust and are committed to ensuring that this matter is resolved promptly and to your satisfaction. If there is anything further we can do to assist, please do not hesitate to contact us. Kathleen Booth Customer Service Manager Building Plastics Online
Anonymous
Unverified Reviewer
“I purchased white pvc skirting board, great communication, fast delivery and excellent product very pleased.”
Helpful Report
Dear Customer, Thank you so much for your 5-star review! We're thrilled to hear that you were pleased with our communication, fast delivery, and the quality of the white PVC skirting board. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. We can’t wait to help you with your next order! Best regards, Kathleen Building Plastics Online Ltd.
B Cowie
Unverified Reviewer
“Product was perfect and exactly as described. Lack of update re a delivery date which required me contacting customer support who were great. Happy with response and date provided although wouldn't of known if I hadn't asked (The original date given had passed). Item arrived in perfect condition so no issue there. Just need to raise bar in relation to communication of delivery dates/times. No further info provided re my order by way of e-mail or text, other than date given by customer services. Otherwise a good company to buy from and yes I would by from again.”
Helpful Report
Dear B, Thank you for your thoughtful 4-star review! We’re pleased to hear that the product met your expectations and arrived in perfect condition. However, we sincerely apologize for the communication issues regarding your delivery date. We appreciate your feedback on this matter, as it helps us to improve our service. We’re glad that our customer support team was able to assist you in getting the information you needed. Your satisfaction is important to us, and we hope to provide a smoother communication experience in the future. Thank you for your understanding and for considering us for your future purchases! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“Good price, quality excellent, delivery was prompt, didn't need customer service”
Helpful Report
Dear Valued Customer, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our prices competitive and the quality of your order to be excellent. It’s great to know that your delivery experience was prompt as well. Your satisfaction means the world to us, and we look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Very pleased, fast delivery highly recommend A⭐️”
Helpful Report
Dear Valued Customer, Thank you for your fantastic 5-star review! We’re delighted to hear that you were pleased with our fast delivery. Your recommendation means a lot to us and inspires our team to keep delivering great service. We hope to serve you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“Good quality and quick delivery”
Helpful Report
Dear Valued Customer, Thank you for your fantastic 5-star review! We’re thrilled to hear that you were pleased with the quality of our products and enjoyed a quick delivery. Your feedback is incredibly important to us and encourages our team to keep striving for excellence. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Building Plastics Online Ltd is rated 4.4 based on 2,235 reviews
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