Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,099 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,099 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, great price and fast delivery”

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“Excellent service, very very quick delivery 🥳🥳”

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“Very good service, easy to order online, Good communication, can not fault. Thanks for the quick delivery and service. Regards tc”

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“Absolutely horrible experience. Pls don't order from this company. It is very tempting as the price will be slightly cheaper but you will regret. We ordered garden fense (supplied by eurocell). We got the delivery confirmation and the day before delivery, when we called to check, been told that the delivery is not expected until few weeks. Staff is simply trying to give various excuse based on policy and disclaimers, and ignoring a clear confirmation of delivery on email as well as via chat mode. Pls don't order from here to save some bucks.”

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“Truly Five-Star Service – Highly Recommended Exceptional service from start to finish. I reported a damaged panel and received a prompt, courteous response. The issue was resolved swiftly with an exchange arranged the next day. Georgina's communication was clear and professional throughout, and the level of customer care exceeded expectations. Truly outstanding service—highly recommended.”

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“Quick delivery, best quality and good price”

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“Fantastic service . Excellent customer service. Ordered external cladding yesterday delivered today . Would definitely recommend.”

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“After I placed my order,I discovered that approximately a week after I was going to be away from home. I then immediately contacted customer services to delay delivery until I returned, they agreed to this, but needless to say the shed was delivered the day before I was leaving. The package was delivered by one person and had obviously been opened as it was taped up down one side, with some of the aluminum sections poking through. A couple had been damaged, but I managed to straighten them out. Having said that the shed has now been erected and the instructions were first class.”

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“Great selection of products, prompt delivery.”

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“Excellent service,”

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“Placed my order over weekend and as mentioned the order was confirmed Monday am. Delivery was very prompt. Thought it might be a bit low quality as price was good. But. I was wrong quality spot on and I will be using them again.”

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“Delivered to door by a friendly gentleman. Very pleased with the whole experience.”

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“Customer service is very bad I am still waiting for missed item, no response”

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Dear Joseph, Thank you for your feedback and for bringing this to our attention. I'm very sorry to hear that you still haven’t received the adhesive, despite our transport department confirming that it was dispatched twice via DX. Clearly, something has gone wrong in transit, and I sincerely apologise for the inconvenience caused. I completely understand your frustration and appreciate your patience throughout this situation. As requested, I’ve now arranged for a full refund for the adhesive. If there’s anything further we can do to make this right, please don’t hesitate to get in touch. We value your business and hope to have the opportunity to serve you better in the future.

“Good professional organisation and business. Good customer relations. Good communication. Will recommend.”

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“Excellent experience buying from this company - really quick delivery.”

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“excellent service great price and quick delivery”

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“Very happy with service 😀”

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“On May 8th I ordered some soffits, fascia and barge boards all made by Eurocell over £700s worth. I received email confirmation from Building Plastics Online with my estimated delivery the next day and received my items on the May 16th direct from the Eurocell depot. Have to say I was very worried after reading all the other negative reviews but I had no problems with this company.”

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“I had 27 composite fence panels delivered and was very pleased with the care that was taken by all. The driver was very helpful and polite. I could not have wished for anything better. There was only one panel that was bent, but I put it to the bottom so not too bad.”

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“Good product at a fair price.”

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“Product delivered in full on time by a very helpful and professional driver”

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Building Plastics Online Ltd is rated 4.4 based on 2,099 reviews