Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,267 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

4.4

Based on 2,267 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, great price and fast delivery”

Helpful Report

“Easily the worst company I've had to deal with for some time. Chat bot fobs you off, nobody interested in customer service.”

Helpful Report

“I would recommend this company, the materials and service is great. I ordered 6 x 5mt length of soffit board of which 5 had strap down damage and I could not use. I sent photos as my proof and only 2 days later without any quibble they were replaced. That's what I call great customer service. Many thank.”

Helpful Report

“Ordered shower panels listed as "in stock" and "usually delivered in 3-7" business days, only to then be told they are "made to order" and will take 3 weeks. It also took a couple of phone calls and emails to actually get this information 3 days after placing the order. The person in customer services said "as this is a made to order item..." That is, it is misadvertised as being available when it's actually not. Judging from reviews from others this seems to be quite a common experience. It is extremely frustrating as I ordered these items based on their availability.”

Helpful Report

“Order was placed on Sunday for lots of items which were all in stock. Web page states delivery within 1 to 5 working days. Great email received confirmibg delivery to be delivered on 19th March. So arrangements etc made forcworj to be done over the next couple of days. Then voice nessage left on phone stating delivery now to be 23rd March. So have had to cancel worrkers, try to get an 3xtension now on the scaffold hire. No di7bt at 3xtra cost. Tried to call company but recorded message stating opening hours ,My call was during this time but no answer. All in all at moment not impressed. Tremmers”

Helpful Report

Dear Mr Tremlett, Thank you for your email. Firstly, please accept our apologies for the change to your delivery date and for any inconvenience this has caused. However, I can confirm that the delivery is going to be tomorrow as the team has instructed this morning. As outlined in our Terms and Conditions, all delivery timeframes are estimates made in good faith. While we always aim to meet these timeframes, delivery dates can occasionally be affected by factors such as delivery location, routing logistics, and operational constraints, which are outside of our immediate control. We also clearly advise that goods should be received on site and fully checked prior to arranging any third party services such as scaffold hire or installation works. For this reason, we are unfortunately unable to accept liability for or reimburse any associated costs, including scaffold hire, resulting from delivery delays. We do understand how frustrating this situation can be, and we sincerely regret any disruption caused. Please be assured that we are doing everything possible to ensure your order is delivered on the revised date. If you need any further assistance please contact us. Kind regards. Building Plastics Online.

“Good products and speedy despatch, unfortunately the delivery guy let you down. He didn’t even approach our door to knock or ring the bell, just dumped the order on our drive and disappeared.”

Building Plastics Online Ltd 2 star review on 13th March 2026

Helpful Report

Hi Julian, We’re really sorry to hear about the delivery driver leaving the parcel on your drive without knocking. That’s not the service we aim for, and we apologise for the inconvenience caused. Please share your order number (and any photos if you have them) so we can look into this with the carrier and arrange any needed follow-up. If you’d prefer, we can guide you through quick troubleshooting steps or discuss a replacement/redelivery where appropriate. Thank you for bringing this to our attention. Kind regards, Team Building Plastics Online Ltd

“Bought some Guardian spc click flooring .clever click system but will not click together.Total waste of money.This company should not sell sub standard flooring.Left it down in a small hallway might carpet over it.”

Helpful Report

Hi George, We’re sorry to hear the Guardian SPC click flooring won’t click together. That’s not the experience we aim for. Please share your order number (and photos if possible) . If you’d prefer, we can also guide you through quick troubleshooting steps. Kind regards, Team Building Plastics Online Ltd

“Excellent service from start to finish. I was kept informed throughout and in particular, the driver was extremely helpful. I would definitely use this company again.”

Helpful Report

Hi Liam, Thank you for your review! We’re glad you were kept informed throughout and that the driver was helpful. If there’s anything else we can assist with, please let us know. Kind regards, Team Building Plastics Online Ltd

“Already reviewed this company with a low score due to a few complaints regards missing goods and advertising materials that are discontinued but after a phone call from a very helpful lady called Kat and my materials being delivered soon so credit where credit is due !!!!”

Helpful Report

Hi there, Thank you for your review! We’re glad Kath could help and that your materials were delivered promptly. If there’s anything else we can assist with, please let us know. Kind regards, Team Building Plastics Online Ltd

“Ordered materials a week ago (fri 13th). A note got added that some of my stuff was discontinued so had to be changed. Received the stuff that was changed plus half of my original order on Thursday 19th and had to chase up looking for the rest to be told it would be the following Wednesday 25th that I'd receive the rest.... No apologies nothing. Wasn't a massive order either so I'd hate to see what happens if you order big !!!!”

Helpful Report

“Costumer services is not helpful it takes time to resolve issues .”

Helpful Report

“Sometimes not everything goes right first time and that’s ok, we’re all only human (for now). It’s how you deal with things going wrong that counts and these guys have it spot on.”

Helpful Report

Hi there, Thank you for your review! We’re glad you felt we handled things well when something didn’t go right. If there’s anything else we can assist with, please let us know. Kind regards, Team Building Plastics Online Ltd

“Excellent customer service, quick to reply and fast delivery”

Helpful Report

Hi Liam, Thank you for your review! We’re glad you found our customer service excellent, with quick replies and fast delivery. If there’s anything else we can assist with, please let us know. Kind regards, Team Building Plastics Online Ltd

“Great product.fast delivery. The driver was very pleasant.i would recommend the company”

Helpful Report

Hi Robert, Thank you for your review! We’re glad you’re pleased with the product and fast delivery, and that the driver was pleasant. If there’s anything else we can assist with, please let us know. Kind regards, Team Building Plastics Online Ltd

“Very good quality product great price and good delivery time also fairly priced, will definitely look to your company 1st next time I need any upscale products many thanks Dave”

Helpful Report

Hi David, Thank you for your review! We’re glad you were pleased with the quality, price, and delivery time, and that you’ll consider us first next time. If there’s anything else we can assist with, please let us know. Kind regards, Team Building Plastics Online Ltd

“Excellent quality. Quick delivery. Very helpful driver”

Helpful Report

Hi Doug, Thank you for your review! We’re glad the quality was excellent, delivery quick, and the driver was helpful. If there’s anything else we can assist with, please let us know. Kind regards, Team Building Plastics Online Ltd

“When delivery was made never even knocked the door just put it outside on the grass could of been stolen wouldn’t recommend”

Helpful Report

Thank you for taking the time to leave your feedback. We’re very sorry to hear that your delivery was left outside without the door being knocked — we understand how concerning this must have been, and we apologise for any worry or inconvenience caused. While we always aim to provide advance notice, there are occasions where we do not receive a confirmed delivery date from the transport department beforehand. This can sometimes happen when a driver is able to reach your area sooner than originally planned. That said, items should still be delivered with care and consideration, and your comments have been passed on to the transport team so this can be addressed. We genuinely appreciate your feedback, as it helps us improve our service, and we’re sorry that your experience did not meet expectations on this occasion. Kind regards From all the Team @ Building Plastics Online

“Goods as described. Fast delivery.”

Helpful Report

Hi there, Thank you for your review! We’re glad the goods were as described and the delivery was fast. If there’s anything else we can assist with, please let us know. Kind regards, Team Building Plastics Online Ltd

“High quality replacement interior window sill with end caps been looking for this width at a reasonable price for a while”

Helpful Report

Hi Patrick, Thank you for your review! We’re glad you’re happy with the high quality and that you found the width and price to be just right. If there’s anything else we can assist with, please let us know. Kind regards, Team Building Plastics Online Ltd

“Very fast delivery”

Helpful Report

Hi there, Thank you for your review! We’re glad you found our delivery very fast. If there’s anything else we can assist with, please let us know. Kind regards, Team Building Plastics Online Ltd

“Good Communications, Competitive Price, Delivered on time.”

Helpful Report

Hi Michael, Thank you for your review! We’re glad you found our communications good, the price competitive, and the delivery on time. If there’s anything else we can assist with, please let us know. Kind regards, Team Building Plastics Online Ltd

Building Plastics Online Ltd is rated 4.4 based on 2,267 reviews