Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.38

4.4 Rating 2,300 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

4.4

Based on 2,300 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

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“Great customer service, great price and fast delivery”

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Posted 1 year ago

“Ordered two models of ceiling cladding and only one was delivered Told that the other one will be delivered 2 weeks later and I agreed 6 weeks later and two follow up emails from my side and haven’t heard back from them Luckily i paid with PayPal and they refunded me the money I wouldn’t recommend dealing with this company”

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Posted 1 month ago

“Placed the order on the 15th under the impression that delivery is between 3-5 working days. On the 5th day, I received an email to say my delivery woukd be 12 days. This should have been known to myself, when placing the order that delivery's were delayed. There is no way on checking delivery status or tracking.”

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Posted 1 month ago

“After sales non existent. No follow up on order, no update on order website. Only access to after sales via chat which always responds with a 24hr response time. In meantime order despatched without any form of notice or advice and despite address and postcode being correct delivery company GAP succeeded in delivering to an unidentifiable address 5 miles away in the countryside. Despite daily chase up via chat line still do not know when my order will be recovered and delivered”

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Posted 1 month ago

“Terrible service when I ordered it stated shipped within 3 days 10 days later my order states awaiting dispatch Tried chasing several times and no response Will never use these again”

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Posted 1 month ago

“Its been over 2 weeks still waiting for my delivery. Its been 5 days since the delivery date! The only communication with this company is via AI chat, which keeps differing the issue to the next day...its like Groundhog day!!”

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Posted 1 month ago

“Prices were reasonable the delivery was drop to the kerb and escape style and part of order is missing despite I wrote them multiple times. Delivery notice wasn't given on the website it still says awaiting”

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Posted 1 month ago

“Generally abysmal service Delivery was late despite a clear explanation that we would not be on site beyond that date to receive it A couple of weeks later when back on site and able to inspect the order 5 items were missing from the order despite showing on the delivery note 2 items were of the incorrect colour These defects were notified via the online chat 'service' as the company telephone recorded introduction states that telephonr agent are unable to assist with faulty deliveries. The online chat was rounded off with a promise that i would be called before 4pm the following day. This did not happen After a further couple of online chats I am now advised that their investigations are ongoing, despite photographic evidence, the reason given being that the defects were not reported within a 48hr of delivery. Quite impossible as explained above! We will not be using this supplier again”

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Posted 2 months ago

“Great sales staff to help with whats needed and required for your project. Once paid it's a different story! I paid £50 or so for next day delivery, and now, 13 days later I have not received anything. No tracking, no email, no call, to explain where anything is. I can't follow up because the phone doesn't take me anywhere other than sales, the chat bot is useless and I get no replies via contact form or email. Would absolutely not order again.”

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Posted 2 months ago

“Order delivered on time exelent quality will be using company again would recommend other people to use delivery driver polite pleasant and you could have a good laugh and bit of banta with excellent service from delivery driver he made my day with the little bit of banta and he was very polite pleasant happy courier i have recommend my friends and family to use this company in future projects of ther own and i woll be using them again really soon excellent experience all round 5 star rating from me”

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Posted 2 months ago

“Disgusting service. Ordered cladding and 2 J trims, Tried to find out when delivery was scheduled for and a chat bot says you cannot ask about delivery and he doesn`t know, someone will let me know tomorrow . No text no email nothing. I went out for an hour and got back and they had left my order on the drive minus my 2 J trims. Of course there was only a robot to speak to and he knew nothing. I got a text saying the would deliver the missing trims tomorrow(today) and guess what.... Nothing. so back on to ask the robot where my missing order is and he didn`t know, someone will let me know tomorrow. Unbelievable that you cannot actually speak to anyone. The cladding was in 2 complete packs which were ok but the 1 odd cladding,which had no covering, was covered in footprints and black marks.I will never use this company again it has awful service.”

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Posted 2 months ago

“Long delivery but worth the wait. 50% cheaper than elsewhere - great quality. Just make sure you order in advance ☺️”

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Posted 2 months ago

“Bought 3 flexi angles and they arrived looking like they had been dragged out of a skip, all scratched and footprints all over, on the plus side they left a bottle of pvc cleaner for me to try and clean them needless to say they went straight in the bin”

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Posted 2 months ago

“Great price and quality with quick delivery”

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Posted 2 months ago

“Good support when placing the order. Georgina very helpful because orders can be placed with a human. The Order itself is a disaster, downpipes round rather than square, gutter is actually square but is black rather than grey. Can’t contact anyone other than AI engine once have your money and no one sorts the issue. Very frustrating”

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Posted 2 months ago

“Very Impressed with the quality of the product, and also the service and delivery.”

Building Plastics Online Ltd 5 star review on 7th August 2026

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Posted 2 months ago

“Great prices and good delivery, ordered a few times now and will order again.”

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Posted 2 months ago

“Very informative and kept up to date with all aspects of my delivery. Also updates as to when it arriving with me.”

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Posted 2 months ago

“Great prices friendly delivery guy. Just wish as I am an old RRRse not doing as much as i used to that could be a bit cheaper for small purchases or offer longer delivery times so that you can deliver larger loads to someone near to old RRses and drop the small loads off (hope that makes sense?) No I don't have dementiaritisbaldyoldrrrse.”

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Posted 2 months ago

“Wish I had read the reviews first. No customer service. Our order has not arrived. 6 pvc panels. 10 days overdue and counting. Impossible to have a conversation with anyone.”

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Posted 4 months ago

“After sales is appalling 😡 Two separate orders for identical product. I appreciate that if the items have come from different batches, there may be a slight colour variation. This was like Golden Oak & Mahogany, totally unusable together. Only contact for after sales is by online chat which seemed to ask the right questions. I provided full details and photos and was told that an Email would be received by 4pm the next working day. That was five days ago. Today I was told I would receive an Email by 4pm today, again nothing, not happy...”

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Posted 4 months ago

Building Plastics Online Ltd is rated 4.4 based on 2,300 reviews