Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,159 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

Write Your review

Tell us how Building Plastics Online Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, great price and fast delivery”

Helpful Report

“Extremely Disappointed – Damaged Goods (seconds) and No Accountability I placed an order with BUILDING PLASTICS ONLINE LTD expecting quality materials as advertised, but unfortunately, I received damaged boards, all with visible scratches – even those packed between other items, clearly indicating the damage occurred prior to delivery. Upon discovering the issue, I contacted the company immediately. Due to an urgent installation deadline, I had no choice but to proceed with the install, after purchasing spray to try and mask the scratches. Despite providing photographic evidence of the damage, the company outright refused any kind of refund or discount, simply stating that because the items had been installed, they couldn’t help. This is completely unacceptable, as the items were clearly not sold as described. The service was also poor throughout: * No communication about delivery * No picking note or paperwork provided * No product or installation guidance enclosed I will be disputing the charge through my card provider and do not recommend this company based on their lack of accountability and poor customer service. Avoid if you expect quality products and responsive support when things go wrong.”

Helpful Report

Hi Kerry, Thank you for your feedback. We’re sorry to hear you were disappointed with your recent order. We do need to clarify that, as per our Terms and Conditions, any damages must be reported within three days of delivery. Unfortunately, your report came after this timeframe, and as the boards had already been installed, we are unable to offer a refund or replacement. We always advise customers to check items carefully before installation, as outlined on our website, to avoid such situations. We appreciate your understanding and are sorry we could not resolve this as you had hoped. Kind regards, The Building Plastics Online Ltd Team

“was provided a date for my delivery and nothing showed up wait till next to then be told it would come Monday. not email stating the date was changed. last time i ordered before this the item went to another address and i was left to chase up and go collect it. not a great company to buy from amazon provides a better service.”

Helpful Report

“I was notified that the order was being processed and an email would be sent confirming delivery date within 48 hours. No e-mail was sent. When I chased up the delivery, I was told that an unsuccessful attempt was made to call my mobile number and the delivery would be made the next day, this was subsequently corrected to "I got my dates muddled up, it's being delivered today before 3.30". The delivery had already been made, but I was unaware of it and so no workmen were onsite. The delivery driver told the person who took in the delivery that it was incomplete and he would be back. As far as I can tell, it is not incomplete. However, I have mixed items both Eurocell branded and un-branded. I hope they will match!!!! A TOTAL SHAMBLES FROM START TO FINISH. Why say you will email and then choose to do something else. There is no mobile signal here and I only see calls and SMS when I leave - I have no evidence of any call and no SMS. If you email and say there will be email confirmation, EMAIL!!!!!”

Helpful Report

Hello, Thank you for your feedback, and we sincerely apologise for the frustration caused during your recent order. We’ve looked into this and can confirm that your order was processed and delivered by our depot within 48 hours. The depot did attempt to contact you regarding the delivery. When we requested the delivery date from them, it had already been completed. We can also confirm that all items have been delivered by Eurocell and are Eurocell products, so they will match. Our processing team ensured that all items were sourced from the same supplier to avoid any mismatches. We’re sorry that the communication didn’t go as smoothly as expected, and we appreciate your patience. Your feedback helps us improve our processes for the future. Kind regards BPO LTD

“Outcome was excellent issue with placing order and inputting collection address but having advice on the chat how to get around the issue worked really well would be using in the future highly recommended”

Helpful Report

Hello, Thank you so much for your kind review! We’re delighted to hear that our chat support was able to help you resolve the issue smoothly. We truly appreciate your recommendation and look forward to serving you again in the future. Kind regards BPO LTD

“Easy and quick”

Helpful Report

Hello, We truly appreciate your kind review and the time you took to share your experience. Kind regards BPO TLD

“My order was delivered within 36 hours of my order being placed”

Helpful Report

Hello, Thank you so much for your kind review — your support means a lot to us! Kind regards BPO LTD

“Easy Fast delivery highly recommended”

Helpful Report

Good morning, Thank you so much for your kind review — your support means a lot to us! Kind regards BPO LTD

“I do not advise buying from them PVC fence panels as they become bend and discoloured in couple of months time. I ordered from them for two customers and now they not happy about my service just because i trusted this company with the product. I raised complain and its almost the month now they still investigating,contacting supplier and no replacement and no refund. Too slow when becomes to sorting issues . Also delivery arrangements are nightmare. No phone call before delivery they call you when there if you lucky.”

Helpful Report

“Great price just need to add Wrexham to list of stores had to go all the way to Chester when I could of gone to Wrexham”

Building Plastics Online Ltd 5 star review on 29th July 2025

Helpful Report

“Some items missing from delivery , and when I contacted them by email, I had no reply . I then tried to use the on line chat , and still didn’t get anywhere !! I checked out the delivery note and found out that the goods were coming from a place in Stafford . I contacted them and they were excellent, and promptly delivered the missing items . I think they’ll be having strong words with this online company , who don’t seem to have a clue how to run a business . Go direct , I wish I had !”

Helpful Report

“What went wrong was I was going to be charged 132GBP for delivery to my address in Aberdeenshire, it was dropped to 66GBP +VAT where in England delivery is free over 300GBP. Then found out the panels I purchased were manufactured in Aberdeen only 25 miles away from me! This is a scandal!”

Helpful Report

“Delivered quickly and efficiently driver polite and helpful”

Helpful Report

“Good service and easy to order. My only concern is that my local collection point isn’t on there list , so have to message them , so my order doesn’t go to a different location”

Helpful Report

“easy to deal with”

Helpful Report

“Brilliant price,, brilliant service!”

Helpful Report

“Great service at great competitive price for what I needed that they had available. Items ordered provided by second party priced under their own price ! ☀️👍”

Helpful Report

“Straight forward to order and delivery excellent service”

Helpful Report

“Spot on Good communication, prompt delivery. Everything perfect”

Helpful Report

“Bought online,website is easy to navigate and delivery was quick”

Helpful Report

“Ordering was good. Communication was good. Speedy delivery. The quality of the products is excellent. It fitted together very well, made my job easier to fit. We've had alot of complements on our new deep OG guttering and soffit and everything. I would recommend”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 2,159 reviews