Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,277 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

4.4

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, great price and fast delivery”

Helpful Report

“I ordered soffit on Friday and it was delivered Wednesday i emailed a lady called abigail who was brilliant and she me with my delivery and was always there if I needed any information she has helped me with my 2 orders I would definitely order from here again 1 for the price and product and 2 for the customer service off the lady who helped”

Helpful Report

“They took longer than their own quoted delivery time to even acknowledge my order, finally gave me a delivery date and when that hadn’t arrived at 3:30 I went to the online chat because you can’t call them and was told that someone would call me by 4Pm. When they didn’t I called back and was told they shut at 4😡 I would never use them again”

Helpful Report

“Customer service doesn't exist. I ordered on the 1st May & it's now the 20th of May & I'm still waiting!!. I've contacted customer service numerous times just to get a message back saying they will contact me by 4pm & they never do. I've also had to cancel the builders. I'm very disappointed beyond belief & I do not recommend this company at all!!”

Helpful Report

“I’m not one for reviews but felt it was important to give praise where it is due. Excellent customer service together with excellent price for the product provided. Goods were also delivered speedily- in fact far quicker than we expected”

Helpful Report

“Communication is through bots, 0 information about order etc. Product itself is perfect but customer service does not exist keep in mind .”

Helpful Report

Thank you for your feedback. We’ve reviewed your order and can confirm it was placed on 05/05/2026. On 07/05/2026, you were provided with an estimated delivery date of 13/05/2026. You contacted us again on 11/05/2026, and a further update was provided at that time. Your order was then successfully delivered on 12/05/2026, which was earlier than the original ETA given. We’re pleased to hear you are happy with the product and appreciate you taking the time to leave your review.

“Nobody is replying. When you call, they say they will call back, but then nothing. They are not replying to emails either. Feels like they completely don’t care about the client. They said the order would be ready on Tuesday, now it’s already Thursday and still no response or any update.”

Helpful Report

“The whole process from order through delivery has been First class. The delivery driver Steve was very friendly and helpful, taking the time to put all my order exactly where I needed it. All items are well wrapped but yet to be opened for use. Thank you.”

Helpful Report

“After a no show on the delivery date it all turned up the next morning, everything was present and correct, and no damage, delivery guy was from GAP plastics about 2-3 miles from me and very helpful, So materials are not shipped from the seller but orders are farmed out to local suppliers which accounts for problems with delivery dates, all in all pretty good service, comms could be improved, with up dates etc, only reason i bought on-line with delivery is i cant get 5mt boards in my car and no roof rack, and GAP prices are more than "building plastic's " so guessing the "mark-up" in prices are somewhat quite high, still thats the way it is these days,”

Helpful Report

“Easily the worst company I've had to deal with for some time. Chat bot fobs you off, nobody interested in customer service. Had been waiting whole day but delivery never turn up. Very disappointed. Sad. Rubbish. Never again.”

Helpful Report

“Good service, very good delivery time come early 2 days then should be. Very happy.”

Helpful Report

Hi Tom, Thank you for your review! We’re glad the service and delivery were prompt and that you’re very happy. If there’s anything else we can assist with, please let us know. Kind regards, Team Building Plastics Online Ltd

“Easily the worst company I've had to deal with for some time. Chat bot fobs you off, nobody interested in customer service.”

Helpful Report

“I would recommend this company, the materials and service is great. I ordered 6 x 5mt length of soffit board of which 5 had strap down damage and I could not use. I sent photos as my proof and only 2 days later without any quibble they were replaced. That's what I call great customer service. Many thank.”

Helpful Report

Hi Roberto, Thank you for your review! We’re glad the replacement was swift and you were happy with the service. If there’s anything else we can assist with, please let us know. Kind regards, Team Building Plastics Online Ltd

“Ordered shower panels listed as "in stock" and "usually delivered in 3-7" business days, only to then be told they are "made to order" and will take 3 weeks. It also took a couple of phone calls and emails to actually get this information 3 days after placing the order. The person in customer services said "as this is a made to order item..." That is, it is misadvertised as being available when it's actually not. Judging from reviews from others this seems to be quite a common experience. It is extremely frustrating as I ordered these items based on their availability.”

Helpful Report

“Order was placed on Sunday for lots of items which were all in stock. Web page states delivery within 1 to 5 working days. Great email received confirmibg delivery to be delivered on 19th March. So arrangements etc made forcworj to be done over the next couple of days. Then voice nessage left on phone stating delivery now to be 23rd March. So have had to cancel worrkers, try to get an 3xtension now on the scaffold hire. No di7bt at 3xtra cost. Tried to call company but recorded message stating opening hours ,My call was during this time but no answer. All in all at moment not impressed. Tremmers”

Helpful Report

Dear Mr Tremlett, Thank you for your email. Firstly, please accept our apologies for the change to your delivery date and for any inconvenience this has caused. However, I can confirm that the delivery is going to be tomorrow as the team has instructed this morning. As outlined in our Terms and Conditions, all delivery timeframes are estimates made in good faith. While we always aim to meet these timeframes, delivery dates can occasionally be affected by factors such as delivery location, routing logistics, and operational constraints, which are outside of our immediate control. We also clearly advise that goods should be received on site and fully checked prior to arranging any third party services such as scaffold hire or installation works. For this reason, we are unfortunately unable to accept liability for or reimburse any associated costs, including scaffold hire, resulting from delivery delays. We do understand how frustrating this situation can be, and we sincerely regret any disruption caused. Please be assured that we are doing everything possible to ensure your order is delivered on the revised date. If you need any further assistance please contact us. Kind regards. Building Plastics Online.

“Good products and speedy despatch, unfortunately the delivery guy let you down. He didn’t even approach our door to knock or ring the bell, just dumped the order on our drive and disappeared.”

Building Plastics Online Ltd 2 star review on 13th March 2026

Helpful Report

Hi Julian, We’re really sorry to hear about the delivery driver leaving the parcel on your drive without knocking. That’s not the service we aim for, and we apologise for the inconvenience caused. Please share your order number (and any photos if you have them) so we can look into this with the carrier and arrange any needed follow-up. If you’d prefer, we can guide you through quick troubleshooting steps or discuss a replacement/redelivery where appropriate. Thank you for bringing this to our attention. Kind regards, Team Building Plastics Online Ltd

“Bought some Guardian spc click flooring .clever click system but will not click together.Total waste of money.This company should not sell sub standard flooring.Left it down in a small hallway might carpet over it.”

Helpful Report

Hi George, We’re sorry to hear the Guardian SPC click flooring won’t click together. That’s not the experience we aim for. Please share your order number (and photos if possible) . If you’d prefer, we can also guide you through quick troubleshooting steps. Kind regards, Team Building Plastics Online Ltd

“Excellent service from start to finish. I was kept informed throughout and in particular, the driver was extremely helpful. I would definitely use this company again.”

Helpful Report

Hi Liam, Thank you for your review! We’re glad you were kept informed throughout and that the driver was helpful. If there’s anything else we can assist with, please let us know. Kind regards, Team Building Plastics Online Ltd

“Already reviewed this company with a low score due to a few complaints regards missing goods and advertising materials that are discontinued but after a phone call from a very helpful lady called Kat and my materials being delivered soon so credit where credit is due !!!!”

Helpful Report

Hi there, Thank you for your review! We’re glad Kath could help and that your materials were delivered promptly. If there’s anything else we can assist with, please let us know. Kind regards, Team Building Plastics Online Ltd

“Ordered materials a week ago (fri 13th). A note got added that some of my stuff was discontinued so had to be changed. Received the stuff that was changed plus half of my original order on Thursday 19th and had to chase up looking for the rest to be told it would be the following Wednesday 25th that I'd receive the rest.... No apologies nothing. Wasn't a massive order either so I'd hate to see what happens if you order big !!!!”

Helpful Report

“Costumer services is not helpful it takes time to resolve issues .”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 2,277 reviews