Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,158 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,158 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many thanks for great customer support and a prompt delivery. UPVC skirting product looks very good and not too difficult to install. Highly recommend Building Plastics Online.”

Helpful Report

“Ordered my items one week ago on a 1-3 day delivery schedule. When I chased them up I was told they'd be here today on Friday. Nothing has arrived so when chased again I get told they'll now be here on the following Monday. Not good enough I'm afraid, if I knew I'd be waiting this long I'd have gone elsewhere.”

Helpful Report

Hi Damien, you placed your order close of business on Friday 19th July. You were updated and given the information to why the order was delayed by one day. Unfortunately we cannot always get an accurate delivery every time but we endeavour to make the buying experience easy to our customers and we always keep you informed along the way. I have contacted you through PayPal and still have had no response. As you have been informed on Friday 26th that the order was awaiting some items that were only coming in today to depot. Once again we have kept to our notes on the system and the order will be delivered today in the afternoon between 2pm - 4:30pm. Not really sure why the 1* review as we did keep you informed along the way of your order process. Thank you for your review Kindest Regards, Building Plastics Online Ltd

Hi Damien, Sorry, forgot to mention that the lead time on our foiled items states 1-5 days not 1-3. Just thought I'd clear that up for you. https://www.plasticbuildingsupplies.com/pages/deliveries BPOLTD

“Good quality Eurocell product at amazing price,delivered when needed no problems whatsoever. Will use again.”

Helpful Report

“Bought wall boards for my new shower. Easy to order, questions answered quickly on ‘chat’ help. Delivery was as advised, although I did ask if I would have some notice by phone of the delivery, which I was told I would but got home after no phone call to find delivery had been made * left in my driveway! Luckily all was ok.”

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“As described, no problems.”

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“Order and delivery very quick. Good product which is well priced. Will use again.”

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“Great service and really good prices. I would definitely recommend Building Plastics Online Ltd.”

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“Before ordering I spoke to the company to a helpful and knowledgeable representative. The ordering system is clear and straightforward. After the order had been placed I had 2 further questions about delivery and on both occasions the people I spoke to were helpful. Order arrived safely and undamaged. Will be using them again when I need plastic products”

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“Very good service /delivery and support. Quality of items purchased was excellent. Would recommend anyone looking for similar products which are very good value and very competitive.”

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“Outstanding company. Great customer service, Anthony O'Sullivan. All products delivered on time. Price cannot be beaten. Will be buying all my plastics from this company!”

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“It was a pleasure to deal with this company. They were ready if any problems came up, which didn't. They delivered quickly, and the men who delivered were very helpful in putting the stuff where I needed it. Thank you”

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“Easy to size up and order what i needed, website was self-explanatory and all arrived quickly.”

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“Ordered some anthercite drip trim, the price was competitive but the postage cost was astronomical at £18 (trims cost £8.34 each). For that price I didn't get a confirmed delivery date and delivery itself took over a week. The trims were not packaged at all, just in a plastic bag allowing the trim to be scratched. Overall not a great experience.”

Helpful Report

Hi Imran, sorry to hear that you was not satisfied with the process. Thank you for your feedback. However, the items you purchased are normally used in conjunction with the ship lap cladding which if you spend over £70 delivery is free. The delivery cost is £18 as we get the exact amount charged to us and we do not make anything on delivery. The items in your case came hand delivered on our own vehicle from Unit 3 Chaul End Lane Luton LU4 8EZ which is less than 2 miles away so we do not need them to be wrapped and packaged. The delivery was made on 05/07/2019 which was on time with our delivery terms on our site 5 working days on this particular product as you ordered on the 28th June (Friday Evening). Once again thank you for reviewing us and we will endeavour to to make our service better in the future and pass your comments to our team around the country. Many Thanks, Building Plastics Online Ltd

“Still haven’t received my £115 order that I placed in the middle of June and no responses to any of my 4 emails! Very disappointed as it’s held my building project up by weeks now!”

Helpful Report

Hi Natalie, having looked into this I can confirm your order is still in the depot undelivered. However, I can confirm you ordered on 23rd June, we tried to deliver on the 28th June and we sent an email to that effect. When the delivery driver got to your property he called the mobile number on the order and got no answer and there was no place safe to leave the goods. We then tried to re-deliver the goods Tuesday/Wednesday last week and again had the same problems. I can however organise a re-delivery at your request on a day you would like when you are available if you would like to get in touch? I am sorry to hear that you are disappointed with our service but we can only can do so much when the customer is unavailable to take delivery. I look forward to hearing from you in regards to the re-delivery.

“Fast delivery good quality, exactly what I ordered at good price Would use them again”

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“Good quality and fast delivery! And great price too.”

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“Great fast service top product looks great no complaints highly recommended”

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“Fantastic prices, got everything I needed, good delivery. Highly recommend.”

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“Excellent service and products even phoned me to query my order in case I had ordered wrongly would definately use again and recommend. Teddy Williams”

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“Great Service”

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Building Plastics Online Ltd is rated 4.4 based on 2,158 reviews