Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,158 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,158 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will use again and recommend to other people. Easy to order and delivery ok.”

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“Great service kept informed of delivery .. would recommend”

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“Good quality materials at a good price delivered ontime”

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“Good product, fast delivery Will definitely recommend it to friends”

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“Brilliant company. Had a problem with goods and it was sorted immediately. Communication excellent. Customers and quality of goods matter to them. Would definitely recommend.”

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“The products are excellent support was first class delivery a little bit vague but I think that is because where I live so still 5 stars plus outstanding value”

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“All products turned up on time, And in good order. Can’t ask for more than that.”

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“Very helpful even the van driver”

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“Happy with the service of these guys”

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“Great service”

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“Good price but fascia & soffits have not turned up, very rarely respond to requests for delivery dates, phone number goes to an answer phone in USA, now a week late and no idea if I will ever get my goods, Shocking! Scaffold costs ongoing and other trades had to be cancelled due to scaffolding being in the way, therefor I will be charged for late completion!!!!!”

Helpful Report

Hi David, Sorry for the slight delay on your order, we did however notify you along the way to let you know of any delays on your order. I will look into this delivery now and get a firm answer and get one of the team to call you to update you on this. Sorry for all the inconvenience but I will assure you this will get sorted today. As for the answer machine this gets used out of hours, its not in the USA I assure you. Regards, Anthony

Hi David, I believe this issue has now been resolved and explained to you. Thank you for choosing Building Plastics Online Ltd. Regards, Anthony

“As a business owner myself, I hate giving one star reviews but having placed our order nearly one month ago, and despite numerous delivery dates being promised, we still have not received the goods. Consequently we’ve had to order from another supplier and cancel this order (awaiting refund). Very disappointed as the prices are good but service is rubbish. Don’t order unless you can afford to wait forever for delivery..😡”

Helpful Report

Hi John, Thank you for your review, we have tried to deliver to you 21/10/2019 and you was updated to this effect. There was no-one on site and the number we had for you no-one answered. We were awaiting the response from you to get in touch so we could re deliver when someone was there. Sorry for any inconvenience caused. Regards, BPOltd

“So late delivery. Missing stuff from delivery. They don't pick up phones. Phone bell shows, not UK number. Very bad experience.”

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“May be good price wise but very bad in delivery. Promised for Tuesday, lorry brake down Wednesday its gonna be Thursday, still waiting.”

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“Fast and easy delivery I have had hygienic sheets from various suppliers these have been the easiest to work with”

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“I had a few problems with my order but after a phone call it was quickly sorted out. My delivery arrived whilst I was out so they left the items in a secure place as I had requested. Overall I'm pleased with my purchase and the price I paid. I will certainly look at this company again for any future products.”

Helpful Report

“Order placed 02.10, ETA Wednesday 9th October TBC Tuesday 8th October ; then 10.10 Delivery depot in Guildford doesn't have stock of corner packs. Due in on Monday 14th for delivery same day or Tuesday 15th latest. Apologies for the delay then 16.10 Your order has been dispatched and is on its way to you. DEL - 17/10/2019 First Drop 8am - 9am then on 17.10 P.M. I've been advised the materials are on the van and out for delivery 18.10 - after no delivery and another 2 phonecalls I still don't know where my order is going to be delivered. We have the trades on site waiting to finish the job and I have no idea when the materials will be be delivered after 16 days from ordering. I understand a one star review is detrimental for your business but so is your poor service for ours.”

Helpful Report

Dear Lucian, I am very sorry about this and believe it has now reached site this morning as we discussed on Friday. We did try to deliver last week when we said but we couldn't find the address on the campus and also we were having problems with the depot. This being said we apologise for the extended delivery time on this order. Regards, Anthony

“Excellent service and a very competitive price. Will definitely recommend BPO ltd.”

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“Well the courier needs to learn some social skills when dealing with people. He dumped my skirting outside and didn’t even help me bring it indoors knowing it was 5 metres long. Didn’t acknowledge if everything was ok and then just went without communicating with me or leaving me with an invoice to check the order. The worst delivery guy I’ve ever witnessed. Shocking.”

Helpful Report

Hi Kirsty, I feel the one star review is really harsh. We delivered the goods on time and updated you along the way and the goods were delivered with no delivery charge so FREE. The price is half the price you can buy anywhere else and the product is great. As for the bringing it indoors the drivers are not insured to do this so they do not generally tend to go into the property although some do. As I stated to you I have informed the Depot Manager and the regional Manager of your complaint but I feel that this is rather a strong review and not a true one based on the full experience you had with us. Please feel free to contact me direct;ly if you wish to discuss this further. Many Thanks, Anthony

“still waiting order 4/10/2019 not very quick delivering”

Building Plastics Online Ltd 1 star review on 16th October 2019

Helpful Report

Hi Keith, I would like to ask that you stop leaving reviews on our review platform, this has a damaging effect on our online business and is rather unfair. Looking into this there has been problems with your order and these problems have been highlighted to you and updated through the order system. Unfortunately one of the items has had to be brought into depot specially. Leaving a review everyday will not make it come any quicker, so please stop doing what you feel to be okay as its defamatory and slanderous neither to mention untrue. We have kept you informed along the way and you could have cancelled the order for a full refund at any time, you have not at any time emailed or contacted us through calling other than just writing a review twice. I have attached a timeline to show that you were in fact updated that you state you were not. Please feel free to contact me on this matter. Anthony

Building Plastics Online Ltd is rated 4.4 based on 2,158 reviews