Name: Plane Parking
Rating: 4.45

“When we went to go out car park put the ticket in the barrier and it said I owed £320 I had such a scare had to press buzzer and tell that I had booked my car in the week before the man checked and lifted the barrier but it really was a scare”

Helpful Report

Posted 1 year ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“There are works ongoing which makes entering and leaving the car park difficult. In particular the signage is wrong or useless.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. We currently have ongoing improvement works in some of our car parks which have been planned for quieter months to cause as little disruption as possible and I’m sorry to hear that these works have impacted you. These works will improve the car parks for our passengers and include new signage, better traffic flow and easier access to departures. Kind regards, Customer Support Team

Posted 1 year ago

“Great experience on dropping off the car but we had to pay £100 to leave even though we were with in out time. No signs to say what to do if this happened and right at the bottom of the email to press buzzer which we couldn’t see and no clear sign of where it was . Waiting to see if this will be refunded”

Helpful Report

Posted 1 year ago

Thank you for your review, I can see that our team has been in contact with you to arrange your refund for charge paid on exit. Kind regards, Customer Support Team

Posted 1 year ago

“I have no idea when the car park was laid out but the spaces are ridiculously small for today's cars. The original Mini was 1.41mtrs wide - the current one is 1.76 mtrs wide - there has also been a huge shift to SUV's which are larger in every dimension. I don't want my car marked because someone is careless when opening their car door. It's a pity that you fall down in this critical aspect because apart from that it is an excellent service if somewhat pricey.”

Helpful Report

Posted 1 year ago

Thank you for your review. I can confirm our car parking spaces within our car parks are as standard and are the same as parking spaces within a shopping centres car park or a supermarket. Kind regards, Customer Support Team

Posted 1 year ago

“I had the fright of my life when leaving - I put my ticket in the barrier & it then asked me for £180.00 saying it was outstanding! I called assistance & they took my number plate then the barrier went up - no apology given or anything said so I assumed it was ok to leave. Not sure if I’ll get a demand through the post now - very unnerving especially after such a long day travelling!”

Helpful Report

Posted 1 year ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Parking was easy to find and park, however when I picked up my ticket, it didn't acknowledge my vehicle. When leaving, I dropped the ticket into the machine to be told I still needed to pay another £170 before I could leave. I managed to speak to someone via the link on the pillar who opened the barrier.”

Helpful Report

Posted 1 year ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Did not have my key in a box on my return? Had to wait 30 minutes for my car. Staff were helpful and courteous throughout. It was New Years Eve so I forgive them for the delay.”

Helpful Report

Posted 1 year ago

Thank you for your review. I'm sorry to hear that you had a wait for your keys when you returned. On the day that you returned FastPark was extremely busy which resulted in longer wait times than we would have expected. I hope it didn't cause you too much inconvenience. Kind regards, Customer Support Team

Posted 1 year ago

“Please update your system so it won't ask for reviews when the parking never actually took place.”

Helpful Report

Posted 1 year ago

Thank you for your review, I can see that you had a valid booking from 22/12/23 - 27/12/23 therefore the request for a review was sent after this. Regards, Customer Support Team

Posted 1 year ago

“love the way you can park so close to the terminal,My only complaint is we have parked twice in the last 12 weeks and informed that my wife is disabled and told the car will be parked in a disabled bay .when we arrive back the car the car is at the top off the car park and we have to wait for it to be driven done to us . Frustrating.also being asked to pay at exit gate so there are some blips in the system.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to see that your vehicle was not left in a blue badge space as requested however I am glad to see that the team were able to move your vehicle to allow you easier access. Kind regards, Customer Support Team

Posted 1 year ago

“I had fast track plane parking last week. And it was a shambles from start to finish! It’s absolutely terrible. From booking to onsite service to check in to recovery and pick up of the car! Happy to have a chat with someone who cares and wants to improve the shambles that is fast parking!!!”

Helpful Report

Posted 1 year ago

Thank you for your review. If you would like to chat to a member of the team please reach out to us on the link below: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“Better signage to the airport terminal would have been appreciated but cost and exit signage were fine.”

Helpful Report

Posted 1 year ago

Thank you for your review. We have recently commenced works that will improve the signage and walking route to the terminal from the Long Stay car park and we hope that these works will be completed in time for the summer season next year. Kind regards, Customer Support Team

Posted 1 year ago

“Arrived in the dark and rain. Lighting and signage is very poor, but that goes for the whole airport area.”

Helpful Report

Posted 1 year ago

Thank you for your review, Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Kind regards, Customer Support Team

Posted 1 year ago

“I think your email should have given clear instructions, or the notice board at the front of plane parking where to go as plane parking was closed. We had to call and see help from an airport Steward to go to long stay. Need more sign posts”

Helpful Report

Posted 1 year ago

Thank you for your review, Plane Parking is closed during the winter season and this would have been detailed in your booking confirmation if you booked Plane Parking. You would have also received instructions on what car park to enter. Kind regards, Customer Support Team

Posted 1 year ago

“It was easy to book a parking place but unfortunately the flight I was booked on was cancelled and I had to take another from Glasgow instead of Edinburgh so I lost the money I had paid for Edinburgh.”

Helpful Report

Posted 1 year ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“Easy to find car park next to airport, only criticism is that we had to park a distance from airport and the road is very rough and needs to be levelled. Would be better if there was a bus which could pick up and drop off. Elderly would find it a struggle pulling suitcases from far end of car park, i.e. G and beyond.”

Helpful Report

Posted 1 year ago

Thank you for your review. We will soon be starting works to upgrade the walking route from some of our car parks which will improve the walking route. We will assist passengers who do require assistance from the car park where required. Kind regards, Customer Support Team

Posted 1 year ago

“The parking was further away from airport than I thought not walking distance you need to take a shuttle bus.”

Helpful Report

Posted 1 year ago

Thank you for your review. I can see that the car park you booked is one of the closest to the terminal. We find that the majority of customers who chose this car park to find the walk manageable however we will assist those who do require further help. Kind regards, Customer Support Team

Posted 1 year ago

“Easy to find, massive car park with lots of spaces, transfers are regular about every 10 mins. Security is non existent though. Returned from holiday to find 2 flat tyres. Last thing you need at 2am in the midst of a rainstorm”

Helpful Report

Posted 1 year ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“I booked and paid in advance. The car park was easy to find and we easily found a spot. However when we left, we were told we owed £340 even though I had paid in advance. We had to press the help button for it to be checked and overridden. Not something I wanted to deal with at 1.30am.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team Edinburgh Airport

Posted 1 year ago

“It’s the first time I have used plane parking and everything went well until we tried to leave. We followed all of the instructions but on exiting the carpark we were declined exit and asked to pay a parking fee of £560. I did manage to resolve this but it put a dampener on what was a good service”

Helpful Report

Posted 1 year ago

Hi there, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team Edinburgh Airport

Posted 1 year ago

“Location of parking was excellent and value for money, fast pass for security was also great feature. However entry and exit to/from car park was not good, barrier on entry did not work without using intercom and on exit insering ticket did not raise barrier and message said £150 owed to exit even although ticket was pre booked and paid for🤷‍♂️ Again intercom required to sort it out”

Helpful Report

Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind Regards, Customer Support Team

Posted 1 year ago

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