Name: Plane Parking
Rating: 4.45

“Easy to book in online, good, cheap car park with good shuttle bus service. The only reason for 3 stars is that gates didn't opened when we tried to leave car park and on display was information to pay £180 for stay. It was really confusing, luckily gates opened after conversation via intercom.”

Helpful Report

Posted 1 year ago

Hello Marcel, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Great price,easy access,used a few times and always be good all round,however this time there was a big queue on return pickup and a considerable wait at pickup point at Airport looked like only one bus running as the same driver picked us up on the second run and there was still people standing, alow this time the driver said another bus was coming.”

Helpful Report

Posted 1 year ago

Hello Danny, I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“The reason for the lower score was because on exit we were asked to pay £175. We had booked and paid in advance. Not sure why this happened but the chap on the intercom let us out, no apology.”

Helpful Report

Posted 1 year ago

Hello, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“OK little bit chancers when try exit , asking £225 even you pay online before your trip!”

Helpful Report

Posted 1 year ago

Hello Fridrich, I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. Kind regards, Customer Support Team

Posted 1 year ago

“Great service, but let down by charges after the airline had changed the flights, excessive charge for adding one day to stay, and charged another fee to exit as return flight arrived late after midnight so charged another £6 for 30 mins .”

Helpful Report

Posted 1 year ago

Hello Gordon, I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. As our parking does not have a fixed rate (unless you roll-up, which is considerably more expensive than pre-booked) that means it's dynamic and can change based on the factors stated. Our pricing structure and calculation method is not dissimilar to many other businesses and airports. Kind regards, Customer Support Team

Posted 1 year ago

“It really is very rough with stones roundabout. When we put the card in we had bother getting out”

Helpful Report

Posted 1 year ago

Thank you for your review, I'm sorry to hear that you had an issue when exiting the car park however I'm glad our team were able to assist you at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Site not dign posted and was difficult to find.”

Helpful Report

Posted 1 year ago

Thank you for your review, Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Please note the directions to your chosen car park can also be found in your booking confirmation. Kind regards, Customer Support Team

Posted 1 year ago

“Everything went well until we tried to leave the car park where the machine told us we owed you £180. Not the thing to see you are tired after a long flight. However after speaking with one of you people we were allowed to leave since the parking was prepaid for a 7 day which we did not exceed.”

Helpful Report

Posted 1 year ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Never fails when I book Edinburgh car park comes up asking for money and got to go through rigmarole of explaining was prebooked and paid prior to arrival”

Helpful Report

Posted 1 year ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Entry into the car park was easy enough . When I tried to get out the car park the barrier would not open . I put my ticket in the slot to open the barrier but it would not open . Tried all different ways with the ticket in the slot . It took about 30 attempts . Very annoying at 2am in the morning .”

Helpful Report

Posted 1 year ago

Hello Graeme, Thank you for sharing your experience with us regarding your entry and exit at our car park. We are glad to hear that the entry process was easy for you. In situations like this, we encourage guests to contact our team for assistance. If you encounter any difficulties with the barrier, pressing the intercom button located near the exit can enable our team to assist you promptly and address any issues you may be facing. We are sorry for the frustration and inconvenience this may have caused you, especially during the early hours of the morning. Your feedback highlights areas for improvement, and we will take steps to ensure smoother experiences for all our customers in the future. Thank you for choosing our car park facilities, and we apologise for any inconvenience you experienced. We hope to have the opportunity to serve you better in the future. Kind Regards, Customer Support Team

Posted 1 year ago

“Ticket that was supplied on entry did not work when we tried to exit the car park at around 0115 in the morning. Not ideal after a long flight. This also held up the line of cars behind us. Your exit machine could not read the card. Thankfully the operator opened the gate for us.”

Helpful Report

Posted 1 year ago

Hello, We sincerely apologize for the inconvenience you experienced when the ticket provided upon entry did not work during your exit from the car park, especially after a long flight. We understand how frustrating this must have been, especially with a line of cars waiting behind you. We appreciate your understanding and patience in this situation. Rest assured, we will investigate the issue with our exit machines to ensure smoother experiences for our customers in the future. We are glad to hear that our operator was able to assist by opening the gate for you promptly. Your feedback is valuable to us, and we apologize for any inconvenience caused. We hope to provide you with a better experience should you choose to use our services again in the future. Kind Regards, Customer Support Team

Posted 1 year ago

“Pickup time was very long on return home. Much longer than advised online. Price was competitive though.”

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Posted 1 year ago

“I Have booked into this car park many times,twice this year already, and the vehicle recognition camera seldom works even if car is prepaid and booked in, so upon exit tried to charge you again. My friends and family have all had the same problem. Some money needs spent on upgrading the system. If this was fixed it would be ideal place to park.”

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Posted 1 year ago

“Parking was fine but only one entry barrier as the other had no tickets. The ticket had hardly any ink so the bar code was poor. On my exit I was asked for £180. Fortunately you can contact someone who checked my details and opened the barrier. It would be easier to install number plate recognition. Apart from the above issues it was fine.”

Helpful Report

Posted 1 year ago

“I parked my car and when I got back after my holiday it said I owed £180 pound had to use the intercom to allow us out of the car park and sort out that I already paid the car park fee”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“1st time using this service. Simple enough to leave the car. Not sure why the car had done 4 miles since we left it or why there was mud on the floor mat on the passenger side. Draw your own conclusions.”

Helpful Report

Posted 1 year ago

Thank you for your review. When using our FastPark service the vehicle is driven to an off-site secure parking location which is located approximately 2 miles away from the FastPark reception area. Kind regards, Customer Support Team

Posted 1 year ago

“When leaving and this has happened before i could not get out as machine rejexted my card. Pressed the intercom to talk to someone who was a grumpy sod. Eventually got out even though i had payed in advance and was in my time limit. Last time the machine said i owed £130 even though inpaid in advance.. Just really annoying.”

Helpful Report

Posted 1 year ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“When we went to go out car park put the ticket in the barrier and it said I owed £320 I had such a scare had to press buzzer and tell that I had booked my car in the week before the man checked and lifted the barrier but it really was a scare”

Helpful Report

Posted 1 year ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“There are works ongoing which makes entering and leaving the car park difficult. In particular the signage is wrong or useless.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. We currently have ongoing improvement works in some of our car parks which have been planned for quieter months to cause as little disruption as possible and I’m sorry to hear that these works have impacted you. These works will improve the car parks for our passengers and include new signage, better traffic flow and easier access to departures. Kind regards, Customer Support Team

Posted 1 year ago

“Great experience on dropping off the car but we had to pay £100 to leave even though we were with in out time. No signs to say what to do if this happened and right at the bottom of the email to press buzzer which we couldn’t see and no clear sign of where it was . Waiting to see if this will be refunded”

Helpful Report

Posted 1 year ago

Thank you for your review, I can see that our team has been in contact with you to arrange your refund for charge paid on exit. Kind regards, Customer Support Team

Posted 1 year ago

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