“Easy to find & got parked no problem. Bus came within a few mins of parking. It wasn't a "luggage" bus so only space for 1 or 2 suitcases in total. Signs up to say don't have luggage in gangway so where are we meant to put suitcases??
Return bus again, was waiting and again barely space for luggage! On leaving at the barrier, put card in and said we were due £275!! We only paid £50 for 11 nights in total. Spoke to guy through buzzer who sorted it out & released barrier but I do wonder how many people pay it without query. We were within the 2 hour late period they allow without charging as our flight was delayed (as were most the past few days). The service was quick but not having room for suitcases on an airport transfer is a no-no for me and therefore not likely to book again.”
Thank you for your review. We were aware that the road loading to Plane Parking was in need of resurfacing so a project has commenced works to resurface the road and we expect these works to be complete in the coming weeks.
Kind regards,
Customer Support Team
“The camera didn’t recognise my registration when we arrived so the machine tried to charge £350 for a pre paid booking. Very helpful customer service agent sorted it out with no hassle. But I would have liked to have some way of contacting plane parking to get some reassurance whilst I was away.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Although a prebooking twice I have had to contact the office to confirm my prebooking and exit. For some reason your system is not registering my car number.”
Hello Andrew,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Disappointing got a bit of a scare when I got to leaving I put my ticket in and wanted £180 thankfully they had a intercom on the ticket machine and it was swiftly sorted as I had pre booked online. I’m not sure why it didn’t pick my registration up in the first place”
Hello Ross,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“I had to wait quite a long time for a bus to and from the airport. There was limited space on the bus for luggage which made it difficult to get to the empty seats as luggage was in the passageway.
I was lucky and got a parking space near bus stop 2, but potentially there could have been a long walk from an empty space to the nearest bus stop.
Trying to get out of the carpark on my return was very frustrating and time consuming, as my ticket was rejected by the machine on multiple attempts.”
Hello,
Thanks for your review.
I am sorry to hear you never had a pleasant experience with us, I will pass your feedback onto the relevant teams to look into this.
Kind regards,
Customer Support Team
“Pre paid for parking duration prior to visit
Required assistance at 02.30am as ticket machine advised I was outstanding £160 for my stay
Your operator got it sorted and I was on my way
Was a bit shocked with outstanding fee and as it got sorted out it did not deter me from using your company again
I don’t know the reason for my pre paid stay would show an outstanding cost of £160 possibly a glitch?”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for taking the time to leave a review. I’m pleased to hear of your great experience, and we look forward to welcoming you again in future.
Kind regards,
Customer Support Team
“Second time i have used this parking. Nearly doubled since last year.
A bit bigger space but when i returned i car was covered in seagulls
dropping. It was a nightmare getting it off. I do not know if there is
anything that can be done about this.”
“Happy with the car park itself, and the bus driver was absolutely brilliant. Went out of his to help me, as I am wheelchair user.
Losing stars because, this is the second time we have used the company, and both times we had to call for help, as the ticket machine was not working properly. 3 cars in front of us had to call too, so definitely not out fault. Was exactly the same issue last year.
Holiday already booked for next year, but reluctant to use again. The last thing you need after a long day travelling is a delay trying to get out of the car park.”
Thank you for your review. We are aware of an issue with some of our ANPR cameras and we are working with the relevant teams to get this resolved. Sorry for any inconvenience caused.
Kind regards,
Customer Support Team
“I've used your service before and each time has been really good. This recent one was all good apart from one small thing when leaving car park. When I put ticket in it said I was to pay £180 for the week but I had already paid upfront. Pressed for help and the guy said it hadn't recognised my number plate on way in. He took my details and I was out within minutes. Will be using you again in September”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Had to wait ages on the bus after parking the car to take us to the airport & to collect us when we landed . The driver from the airport was quite rude he didn’t offer to help anyone with luggage. The driver to the airport was very nice & lifted everyone’s case on for them .”
Hello,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“It’s quite vague , never new since it was my first time where exactly to go , even though I pre booked it , I still had a bill of £150 at exit , as you can imagine I had too ask for support at the gate , but even trying to get a phone number is impossible,I did however get to speak to someone for assistance and did bring the bill back to my proper £33 , still waiting on plz and thank you but hay that’s the world we live in now , charging points are good and bus service is every 10mins , you might get a smile out of the driver if your lucky , plz can you also give a postcode in directions”
Hello Andrew,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards.
Customer Support Team
“The parking process both on arrival and departure was excellent and the staff could not be more helpful. I would have given 5 stars had it not been for the fact that my car was neither washed nor valeted as paid for.”
Hello Graham,
Thanks for your review.
We do not offer a vallet/cleaning service at Edinburgh Airport however, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
