“So easy and safe parking so close to terminal. Staff very helpful. Price much better then in other places. Very happy about your service and definitely will use again.”
“Car park was a nightmare it cost me £12 to fine the correct entrance. On leaving it tried to charge me £360 and had to press for help. Totally put my off travelling from Edinburgh.”
Hi Julie,
Thank you for your review.
I am sorry to hear of your experience whilst using one of our car parking products.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I am glad you were able to get assistance from our team on site.
Kind regards
Customer Support Advisor
“This is super easy to use, right next to the departure terminal entrance accessed via a covered walkway.
Staff on hand to provide assistance and remind you that only the car key to be left.
Return is just as easy and efficient, getting the passport fast track pass I would recommend, on my return from USA sat near the back on the plane hand luggage only. Within 30 minutes of landing I was in my car and driving on the ring road back home. No one ahead of me in passport fast track but big queue for everyone else.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Second time using this car park. Stress free parking. Absolutely brilliant. Wouldn't use any other car park. 2 minute walk to airport terminal door. Can't rate highly enough”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Very easy to find, entry and exit was hassle free.
Only downside was the walk to the terminal. No signposts to the exit gate, it was just luck that we parked near it.”
“Very reasonable price. Very easy to operate. I have to say that if you do not know the area there is not much signage immediately leaving airport to parking”
“Super easy service. Booked online about 4 weeks prior to the visit. Parked no hassle and a short walk to the airport.
Lost my ticket on returning to the car but the service was excellent. I was told at the ticket machine to drive to the barrier and at the barrier they asked for my reg plate and let me out! Easy peasy lemon squeezy.
Not a bad price either.”
“Parking was ok and manageable walk from airport, but walking route very poorly marked. Only found gate between long stay and mid stay areas by accident.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
