“Was directed to the wrong car park from an attendant and ended up paying nearly £300 for my week's parking. Won't be flying from Edinburgh ever again. Nightmare”
Thank you for your review,
If you think you have been charged incorrectly, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“All good, very very busy car park so finding a space can be tricky. Good courtesy bus service but need more racks to carry suitcases. Definitely lacking there. Prices were OK. Would use again.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Instruction received to park were inaccurate. There were multiple barriers all labelled and none matched the instruction I received. This resulted in me having to go through a barrier as another vehicle was behind me, and cost me £6 to get back out and a further £5 to get out of airport as it was the only road available. I represented to one of the barriers and pressed call button as barrier did not automatically raise. I was let into the car park. I parked. On my return at 11pm, the barrier machine wanted £145.00, so I called for help and was eventually let out of car park.
Not the stress free experience I was anticipating”
“Great car park but after three heart operations I booked to return a day early and had to pay 45.00 pound more for one night .An insight on my mistake as I put a day early so it was nearly double I paid for the week
I did this once at NCP car park and they gave me a refund for the xtra day .as I had already paid 56.00 pound for the sat to sat with you I feel an extra 45.00 is a bit steep
But may mistake and I have to soak that fee up unless you can help out
Many thanks
Colin”
“Very easy from start to finish on dropping off our car & picking it up at the end of our holiday.
Will definitely be using here on all our future holidays.”
“Arriving at Terminal very easy guy driving bus very helpful. Not a lot of room for cases . Arriving back to Edinburgh 2.30-2.45am several planes must have landed long queue for bus , bus sent wasn't suitable for cases and amount of people , cases everywhere. Bus driver not helpful sat in chair and watched chaos happening ,Public helping families with young kids and prams. Long queue still left when bus departed .”
“Excellent customer service .We had an issue retrieving our key and the staff could not have been more helpful .They reset their system and we got our key and it was all done with a smile . Brilliant !,”
“After arriving back in Edinburgh, we waited about 20 minutes for the bus to take us to the parking area. There were no seats so everyone stood and by the time the bus arrived, there were too many people waiting and some were left behind, presumably waiting for another 20 minutes. Despit the car park being a fairly large area, there appeared to be only two stops.”
