“Difficult to find bus pick up on departure better signage needed, when prepaid ticket entered into machine to leave it stated a fee of £180 was due , this was resolved but frankly the whole issue of trying to find the bus pickup and the ticket added an extra 40 minutes to me leaving the car park
Not what I needed. Will not use again”
Hello Antony,
We apologies for the inconvenience you experienced in locating the bus pick-up point and the issue with the prepaid ticket upon exiting the car park. We understand that this added an extra 40 minutes to your departure time, which is not the level of service we strive to provide. Your feedback is valuable, and we will work on improving signage for better navigation in the future. We regret that you had a negative experience and hope you will consider giving us another chance in the future.
Kind Regards, Customer Support Team
“bit of a wait for bus when arrived back in edinburgh. then tried to charge me £180 at departing meter despite having prepaid. sorted out quickly enough when speaking to agent”
“Ticket that was supplied on entry did not work when we tried to exit the car park at around 0115 in the morning. Not ideal after a long flight. This also held up the line of cars behind us. Your exit machine could not read the card. Thankfully the operator opened the gate for us.”
Hello,
We sincerely apologize for the inconvenience you experienced when the ticket provided upon entry did not work during your exit from the car park, especially after a long flight. We understand how frustrating this must have been, especially with a line of cars waiting behind you. We appreciate your understanding and patience in this situation.
Rest assured, we will investigate the issue with our exit machines to ensure smoother experiences for our customers in the future. We are glad to hear that our operator was able to assist by opening the gate for you promptly. Your feedback is valuable to us, and we apologize for any inconvenience caused. We hope to provide you with a better experience should you choose to use our services again in the future.
Kind Regards, Customer Support Team
“Very easy to find, just follow the red signs for plane parking, parked up and went to one of the bus shelters. Waited about 10 mins for the bus and only a couple of minutes to the airport. On the way back the bus was already at the bus stop and we collected our car. At the barrier the machine couldn't read our card so we pressed the intercom button and was answered straight away, we were asked for our registration number the the barrier was opened for us.”
“Was easy to book and worked great - had a quick trip to london overnight .. came back next evening .. remebered to keep the parking slip inserted it on the exit and away we go !”
