“the parking area is easy to find and there is a good bus service to and from the airport. We had a problem with our ticket on the way out and machine indicated a £300 charge! This was very quickly sorted by the staff member we spoke to thank you:)”
“Go Uncharted Horizons use plane parking as the price is usually competitive and hassle free. It also has a regular shuttle bus running every 20 mins to the terminal. Perfect”
“From car park was reasonably good. Returning we had to wait 25 mins for the bus then problems getting out. When I put in my ticket the screen said I owed £180. The gentleman on the buzzer did sort it out but not what you're needing at 2am after a long flight.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“When I arrived at the parking my registration did not register them when I got picked up we stood waiting at the bus stop for 30 minutes at 2 am in morning exhausted from a flight would never use the parking service again.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“This is the second time I have booked with plane parking when flying out of Edinburgh Airport. Easy booking process that has been seamless from arrival to departure of the car park. The car park is easy to locate and the bus pick up and drop off service is excellent. I also find that the price point is very good value for money and I feel that my car is left in a safe location.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Stress free parking. No searching for a space.
Very helpful staff.
Close to the terminal building.
Great to have your car waiting when you've collected your keys.”
“The car park exit barrier didn't work.
The shuttle bus driver slammed the brakes on at my stop and sent me and my case down the bus
I was very lucky I was not hurt.”
“I parked my car and when I got back after my holiday it said I owed £180 pound had to use the intercom to allow us out of the car park and sort out that I already paid the car park fee”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy to find the carpark and the buses run regularly between the carpark and the airport. Second time we've used Planeparking and will use again. Only minus was on exit barrier refused ticket and advised we needed to pay £180 for over stay which was incorrect. We contacted the attendant via the intecom and the issue was sorted very quickly. Apparently it was a fault with the camera not picking up our car reg.”
Thank you for your review.
If you have booked refundable parking this can be cancelled up to 24 hours before your booking is due to start. As advised within the terms and conditions, if you cancel less than 24 hours before your booking starts you are unable to receive a refund.
Kind regards,
Customer Support Team
