“It’s quite vague , never new since it was my first time where exactly to go , even though I pre booked it , I still had a bill of £150 at exit , as you can imagine I had too ask for support at the gate , but even trying to get a phone number is impossible,I did however get to speak to someone for assistance and did bring the bill back to my proper £33 , still waiting on plz and thank you but hay that’s the world we live in now , charging points are good and bus service is every 10mins , you might get a smile out of the driver if your lucky , plz can you also give a postcode in directions”
Hello Andrew,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards.
Customer Support Team
“A returning customers here. Easy to find instructions. Didn’t have long to wait on mini bus going, only a couple of minutes and bus was already waiting on our return. Very competitively priced.”
“The parking process both on arrival and departure was excellent and the staff could not be more helpful. I would have given 5 stars had it not been for the fact that my car was neither washed nor valeted as paid for.”
Hello Graham,
Thanks for your review.
We do not offer a vallet/cleaning service at Edinburgh Airport however, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Easy to book in online, good, cheap car park with good shuttle bus service. The only reason for 3 stars is that gates didn't opened when we tried to leave car park and on display was information to pay £180 for stay. It was really confusing, luckily gates opened after conversation via intercom.”
Hello Marcel,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“A bit stressful to get to ( not frequent flyers ) but most satisfactory once there …. except for the issue of getting out - slight airport delay and barrier would not lift … said we owed £100 … a couple of cars in front had similar delay . Didn’t pay obviously and went on our way”
