“Very easy to find. Shuttle bus was there when I left and was there exactly when I returned. Can't fault this service would recommend to all very cheep compared to other parking at airport”
“Absolutely brilliant, well sign posted to area required, bus times as stated on line are every 10 mins give or take would have no hesitation booking again.And the price is very competitive into the bargain.”
“Easy to find plane parking access was great and the bus service to and from airport I was travelling alone and only waited few minutes for bus the drivers where excellent customer service”
“Everything went perfectly. Will definitely use again! Price was better compared to the others I had checked so I was a bit apprehensive but pleased to say I was not disappointed.”
“Pre paid for parking and when I put the ticket in the machine to leave the car park it said I had to pay £180 !!
I contacted supervisor on site and it got sorted but very stressful”
Hello Steve,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Hi
Booked with plane parking As you know
When it was advertised, it was four minutes walk to the terminal building in Edinburgh
As it was about 3 o’clock in the morning, signage was difficult to Follow, I tried to get in the car park, but it wouldn’t let me, so I thought it was the wrong one. ended up I think at the car park, which was about a male or beer from the terminal, don’t get me wrong. The bus driver was amazing and waited on me while I park my car after a long delays I got the car park barrier and said I was due £80, I pressed the telephone button, took ages to answer, then the guy was quite rude and abrupt saying I was in the wrong car park, which I had no idea what he was talking About
In the end, It sort of worked out okay but I’m a bit reluctant to book with plane parking again, it wasn’t a great experience
I’m just being honest here
I’m really disappointed at paying £36
Thanks
David fairnie”
Hello David,
Thanks for sharing your feedback with us. Sorry to hear that your experience with our plane parking service was not up to your expectations. I'll make sure to pass on your comments to our team and we'll look into improving the signage and communication.
Kind regards,
Customer Support Team
“Easy to find, well sign posted
Bus pick up quick on departure, returned early hours of morning and waited less than 10 minutes for return pick up. Would use service again. However on return bus stop was strewn with litter as bin had not been emptied”
Hello,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Parking process was straightforward and pick up by bus to terminal went well.On return we waited 15 minutes until bus arrived.Unfortunately after picking up car we hit a hidden pot hole ( raining!) on Eastfield Avenue close to car park ,which cost £60 to replace tyre on way home.Over all the system worked fine .”
“all straight forward and staff helpful, slight issue, key not in box for collection, resolved by reception staff, luckily wasn't a que as there were a few others with same issue”
