“When arriving at airport very well signed .
Assistant was there to help you
Easy key instructions
When coming back home at 0130
Instructions to get keys was excellent
Would recommend this company to anyone travelling taking a car to airport
Thank”
“Would definitely use again! Easy to book, great price even for our last minute holiday. Easy to find just followed the red signs. Didn’t wait long for the shuttle bus, driver even kindly helped with the cases. Exit was straight forward using the ticket at the barrier. Only improvement would be for it to be all tarred rather than chips as the cases occasionally got caught on the stones.”
“Overall Plane parking was excellent, though there is a bit of a walk both from where you park your car and also at the drop-off point and also obviously the reverse when your return but I must say that I spoke to the driver about dropping me closer to my car and he was very friendly and oblidging”
Hello,
I'm sorry to hear about your experience. We always aim to provide a smooth and hassle-free experience for all our customers, so it's disappointing to hear that this was not the case for you. Your feedback is valuable to us as we continuously work to improve our services. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new. Thank you for bringing this to our attention.
Kind Regards, Customer Support Team
“I booked an 8-day stay at Plane Parking, Edinburgh Airport. I booked about two months before flying and was offered a very reasonable price. Everything worked seamlessly - entering the parking area with number-plate recognition, bus shuttle service, exiting the park. I cannot fault Plane Parking!”
“Entry into the car park was easy enough . When I tried to get out the car park the barrier would not open . I put my ticket in the slot to open the barrier but it would not open . Tried all different ways with the ticket in the slot . It took about 30 attempts . Very annoying at 2am in the morning .”
Hello Graeme,
Thank you for sharing your experience with us regarding your entry and exit at our car park. We are glad to hear that the entry process was easy for you.
In situations like this, we encourage guests to contact our team for assistance. If you encounter any difficulties with the barrier, pressing the intercom button located near the exit can enable our team to assist you promptly and address any issues you may be facing.
We are sorry for the frustration and inconvenience this may have caused you, especially during the early hours of the morning. Your feedback highlights areas for improvement, and we will take steps to ensure smoother experiences for all our customers in the future.
Thank you for choosing our car park facilities, and we apologise for any inconvenience you experienced. We hope to have the opportunity to serve you better in the future.
Kind Regards, Customer Support Team
“Very happy with my experience. The automatic registration reader misread my registration and wanted to charge me again for the parking but it only took a short call through the gate to someone and it was sorted and I was let through.
The shuttle bus was a little late on the outbound journey but waiting there on the return.”
