“My flight was delayed so didn’t get to collect my car until after 1am. Although my ticket was pre paid the barrier said I owed £155. Spoke to person through help button who was so lovely and sorted the whole thing out.”
“Parking and location was great. Made a cockup of the date and time and had to pay an extra £40. Put the last day of our holiday but arrived next morning.”
“Pretty poor website with links and phone numbers that don't work.
Not easy to find your way to car parks and only labeled as far as I could see when you are already there.
Once in, good parking (I used Mid car park). Simple to drive in and for me an easyish walk to airport.
It said bus. Saw a bus stop but probably no buses so once again confusing though easier for me to walk.
Will be happy to use again but the whole process says "nobody really cares" IMO.”
“I booked plane parking but the car park was closed. I had been upgraded to the nearer long stay, which was great thank you. However there was no clear signposting or forewarning. So, early in the morning I ended up wandering about aimlessly until someone stopped me!”
“Best airport parking that I've experienced.
Two friendly welcoming staff when I parked.
Easy book in and the pickup easy with no staff.
Just keep your charges competitive and your facility will grow.”
“The system is good, the only problem we had was getting our keys back as the machines seemed to point us to 'pink' machines but indeed it was blue ones that we needed. Better signage would help....but the system is fairly intuitive.....”
“My jeep would start as a light had been left on and the park assistant went up and above to make sure my jeep started and I will be with yous again soon. Thankyou.”
Thank you for your review.
All directions and car park information can be found in your booking confirmation. Directions for each car park can also be found on our website.
Kind regards,
Customer Support Team
“Ended up paying additional charge of £4.00 on leaving as barcode would not scan. Pressed button and ticket popped out and at second barrier was required to put ticketin and pay £4.00. Sent email re this but as yet no reply”
Thank you for your review.
It sounds like you have been charged in error at our exit barrier. I can see that we have had no past correspondence from you however please reach out to us by using the below link and we will be happy to help:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
