“Plane Parking was closed when I arrived. A passing truck driver advised me to park in the LongStay carpark. This was not at all clear when I originally booked. I wasted about 30 minutes trying to figure out what to do and was late for my flight.”
Thank you for your review.
I can confirm the upgrade to the long stay car park is advised within the confirmation email along with directions.
Kind Regards,
Customer Support Team
“Easy online transaction, and best price at Edinburgh Airport. The actual Plane Parking site is closed at the moment, but got a free upgrade to long stay site. Only problem was how to exit the car park, which was not described clearly. You pick up a ticket on entry, and you insert ticket on exit. I spoke to the attendant on exit, and once ticket was inserted - barrier lifted.”
“nightmare!
instructions on booking guide you to longstay car park
but
there are signs for plane parking when you get there which take you way beyond the longstay car park
good luck finding out where you should be parking”
Thank you for your review.
The reason you were directed to the long stay car park is because you were upgraded to the long stay park due to Plane Parking being non-operational during the winter season. This information is detailed in your booking confirmation.
Kind regards,
Customer Support Team
Hi Ross,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Very close to arrivals, only thing i would say is to include postcode for carpark in email receipt, as this carpark isn't signed as plane parking and we ended up nearly parking in the wrong carpark. Once we realised it was this one we knew we were in the right place and perfect for getting to arrivals sharp.”
Hi Tony,
Thank you for your review.
I am sorry to hear of your recent experience whilst using our Car Park. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I wasn’t happy with the service, very poorly sign posted and not great directions given. Nobody to ask for help either! was hugely annoyed at been charged a further £18 on exiting! felt mislead after already paying £41.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Airport easy access from motorway's M8 and M9 well sign posted directions to parking lot due to time of year bus service was off and received free upgrade to long stay parking 10 minutes walk to terminal .”
