“Difficulty in changing my initial slot after the departure times had been changed by the airline.
Compounded further when the plane was delayed by 27 hours and an additional charge was applied.
Whilst I can claim the additional charges back from the airline, I’d have expected a reciprocal agreement to be in place between yourselves and major airlines to account for such exceptional circumstances and not further burden customers.”
“Good online booking. Decent parking although a bit crowded this time. The pavement on the walkway to the airport is rough and destroys wheels. The parking spaces could be a bit wider.”
“First time using plane parking & I certainly would recommend. Very easy to park ,buses very frequent, from car park & returning to park when you return. Drivers were very friendly, will definitely use again thanks Tricia”
“It was easy to find and we didn't wait long till our bus arrived to take us to the airport.very reasonable and thank you to the driver on our return journey who helped us with our luggage ,thank you”
“I was very happy with the service,as we had to exchange one of our cars,an they attended to it quickly, but on our return when we were leaving my son-in-law was stopped and told he owed over £200,as you can imagine it would be stressful but they sorted it fairly quickly.”
“First time user and won’t be the last. The driver on our outward journey was amazing. He helped us on and off with our large cases. 😊 when you are 73 and 67 and it’s 3.30am this was greatly appreciated and very helpful. Price wise, for LTP really, really, good. Highly recommend .”
“The easiest, best value parking by far at Edinburgh airport. Pull in through the portal, park up, drop your keys and go. Literally 5 mins from parking to being at the departure gate. And returning is just as simple. Super well organized. A class act!”
“Used for first time last week and was a bit apprehensive about our early morning drop off. Needn't have stressed, it was very straightforward and at a good price. Shuttle bus was prompt and the driver very cheery and helpful ... even at 4.30 am! This will be our "go to" parking at Edinburgh Airport from now on.”
“First time weve used plane parking but it certainly wont be the last, brilliant service, waited no time for the bus, drivers were very helpfull 100% recommend”
“Easy directions and shuttle bus was fast in arriving. Driver very helpful. A bit of a walk to the terminal though.
One negative. I tried to edit the times of my booking for the same day and could not find how to do it. I tried several listed phone numbers to no avail. I ended up using my cancellation option with refund then re booked the parking which then cost me nearly double. Not happy. Please rectify this issue on your site.”
Thank you for your review.
As the customer, you are able to amend your booking via Manage My Bookings however, due to the way the booking engine is configured, amending is much the same as cancelling and re-booking.
As per our terms and conditions, you can amend a booking free of charge, up to 24 hours before it is due to commence. This means we won’t charge you an admin fee for the change however, there may be a difference in price.
Kind regards,
Customer Support Team
