“The process from booking the parking to collection of my car was very simple.
The service representatives that met me on arrival were very helpful and explained the process in detail
Finding my car and exiting the parking was easy enough. Well worth the money.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind Regards,
Customer Support Team
“We missed your signage at Edinburgh airport so had to pay and go round the loop again, but other than that the location, parking, key drop and pick up were perfect thanks. Great system.”
“Easy process and fair and affordable prices for the duration I was away for. Clearly signed car park. Car was exactly as I had left it. Thank you for a great experience. I will definitely use the mid stay terminal car park in the future.”
“You changed the location of my Car park space I arrived at 3am and when I drove up it resd my plate and told me I was reserved elsewhere but didn't actually tell me where. I had to drive around for 30 minutes trying to find a car park that would let me in”
Thank you for your review.
I can confirm that you booked into the Terminal car park and you booking was not changed. It sounds like you may have attempted to enter the wrong car park.
Kind regards,
Customer Support Team
“So easy ,i was worried met someone at the car park explained it in detail,the next chap showed me how it works, and true enough in quick and collected car easy and quicker away”
“Huge thanks to Colin ( parking attendant in multi story) for helping with our puncture, he really went out his way to help, and saved the day really.”
“Fastpark parking v good.Lack of ongoing signage on return through arrivals exit.One sign fairly well hidden then nothing.Needs clear signage.Shouldnt need to rely on adjacent car park attendant to be on duty who had clearly been asked directions lots”
“A terrible experience. Carpark closed down. Not notified beforehand. Had to go to long stay. No bus transfer. Miles away from the terminal. No signs to the terminal - had to walk on the road with cars beeping me. Terrifying. Mobility problems. No contact telephone number for Plane parking. I want to complain and want a full refund”
Thank you for your review.
As advised in your booking confirmation, Plane Parking is currently non-operational during the winter season and that you have been upgraded to the long stay car park. As advised on the sign it states 'pre booked? you have been upgraded' and I can confirm the upgrade details are on your booking confirmation.
We are unable to offer a refund as you were upgraded to a more premium car park and I can confirm that you were notified when you made your booking.
Kind regards,
Customer Support Team
