“Dark and wet so hard to see where to go for the terminal but easy enough to find the car park. Cars abandoned everywhere didn't help!
ANPR on exit would be helpful.
Well priced and good location compared to others.”
“Can’t really give any proper review as such until I sort out why I got charged a further £18 to get out the barrier when my flight was only delayed by 20 minutes 🤷♂️”
Hi Keith,
Thank you for your review.
If you haven't already, please reach out to our Customer Support Team via the link below so that we may look into this matter for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Parking was good. This is the 2nd time I have used this carpark. The only complaint I have is that every time we leave we have to contact office as it is always trying to charge us extra.”
“Difficult to understand what to do as had paid online,no clear instructions for first time parkers. On way back ,difficulty in getting ticket into machine had to try different gates to get out,not great experience.”
Hi Judy,
Thank you for your review.
I can confirm instructions on how to navigate our campus to your designated car park will have been presented in your confirmation email, and instructions on how to operate the barrier machines will be posted on site by the barriers.
If in future you encounter any difficulties in exiting the car park, please contact a member of staff via the intercom buzzer.
Kind regards,
Customer Support Team
“CAR PARK WAS CLOSED WAS TOLD TO GO TO ANOTHER PARK (LONG STAY)
GOT THERE AND NO SHUTTLE TRANSPORT AVAILABLE
I AM A PENSIONER AND HAD TO CARRY CASES HALF A MILE
WHEN RETURNING ENTERED CARD AND WAS TOLD TO PAY £140
FOR 5 DAY STAY ALTHOUGH I HAD PREPAID
THIS WAS CORRECTED AFTER CALL FOR HELP
VERY STRESSFULL”
Hi Charilie,
Thank you for your review.
I'm sorry to hear of the difficulty you encountered when trying to enter the car park. You should have received an email prior to arrival advising of an upgrade to a car park closer to the terminal, as the one you booked is currently closed.
I'm glad to hear you got things sorted at the barrier prior to exit and should you need assistance in future, please don't hesitate to get in touch.
Kind regards,
Customer Support Team
“Terrible communication We booked the car park 2 days prior to travelling On arrival we found the car park closed and not operating. There was no signage or message on the booking form to alert us. The directions on the booking form led us to the closed car park. We tried to park on a neighbouring car park when eventually a warden appeared in a vehicle and told us that plane was closed and we had to go to 'long term parking' . He said this was an 'upgrade' . We then drove to 'long term' to find it was full of people cruising to find a space & abandoning cars in no parking areas out of desperation. After a long time driving around, we were lucky to get a space,. By this time we were late and had to run to the airport. The company has all our contact details. This closure should have been communicated.”
“Hard to find space or follow the walking route in the earlier hours of the morning. More lighting and signage would have helped.
Advice on taking note of the area parked in would help too!”
“Plane parking was always good but on the that night , the. At park was full and we had to go to the terminal parking the staff were not informed of the plane parking closing sign but we’re very helpful.”
Thank you for your review.
As advised in your booking confirmation, Plane Parking is currently non-operational during the winter season and that you have been upgraded to the long stay car park. As advised on the sign it states 'pre booked? you have been upgraded' and I can confirm the upgrade details are on your booking confirmation.
The bottom statement on the sign is for customers who have not pre-booked therefore this would not be applicable to you.
Kind regards,
Customer Support Team
“We found the car park very easy after searching on Google maps . Hardest but was finding an empty space , that took 10 mins of circling. So leave plenty time for any flights . Short walk there and back and will definitely use again .”
“When we left the gate did not open and they demanded an additional £165! Had to then speak to someone and go through the booking details to finally be able to get out. Very worrying time.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
