“Needs better sat nav post code. I went via the drop off area!!
Ticket didn't work at exit but barrier was lifted promptly when I called the office with my car number plate.”
“I booked and paid for the week stay at the car park online. While exiting the car park I got the information I had to pay £190 😱 I had to contact someone to let me out. Generally not impressed.”
Thank you for your review..
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Brilliant, we were a day late coming back from Las Vegas due to British Airways flight being late back meaning we missed our connection home, On picking the car up we had to get assistance from someone to let us out, his help was tremendous could not fault him”
“A bit of confusion regarding the difference between plane parking and long stay. We ended up going to far and had to be directed back to the long stay car park. Why have two names for one car park ?”
“Very good location to the airport of where we got to park as re-assigned to long stay parking from plane parking site. Asked for clarification via facebook as email confirmation did not allow a reply to it and still waiting for a reply. As car initially booked in had broken down we changed the vehicle on line and took a photo of the change as didn't feel confident, especially as they don't send you a confirmation. When we left to go to the exit gate, we were faced with a bill of £350! Luckily we pressed the customer service number and spoke to a very helpful man who resolved it, and explained that when we changed the car it probably hadn't updated from Head Office to the Car Park. If they would just improve their confirmation system and communications, if I was ever brave enough to use them again, they would qualify for five stars, sadly on this occasion only worthy of one. Being faced with a bill like that causes a huge amount of stress!!”
Thank you for your review.
I can see that you booked into the Long Stay car park. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The process from booking the parking to collection of my car was very simple.
The service representatives that met me on arrival were very helpful and explained the process in detail
Finding my car and exiting the parking was easy enough. Well worth the money.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind Regards,
Customer Support Team
“We missed your signage at Edinburgh airport so had to pay and go round the loop again, but other than that the location, parking, key drop and pick up were perfect thanks. Great system.”
