“1 star for the parking area rather than the site. I chose the long stay near the airport. I've used it before and it's pretty bad - potholes, huge speed bumps, poor signage, no trolleys. You're a fair way from the airport and there is no bus. On the plus side, there are normally plenty of spaces if you go far enough away from the route through to the airport. Having not used it for a few months, I thought it could have got better. Hmm, no, the usual problems together with cars abandoned everywhere. I'm not surprised - I went as far away from the airport as you could go and there were still only a few odd spaces. I believe it is owned by the airport which rather says it all - profits over service.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Great service, but could have given my car a wash! Was clean and shiny when went in! Full off dust when got it back, would have been nice to come back too a clean shiny car 😁”
“I found the touch screen process in reception tedious and uneccessary, as you already had the details asked for, and I didn't know I had to notice the lane number my car was parked in.
But the basic system is great.”
“I had booked a long parking space online enroute London but was delayed at the gate for no reason and I almost missed my flight. Please make sure to get your records right so avoid delaying potential customers when they want to access the parking”
“First time using Plane Parking and had no problems at all. Followed the easy instructions to the car park and collected my ticket at the barrier. Located a parking space and only had a three minute wait for the bus.
On my return in the early hours of the morning the bus pulled up at the bus stop as I arrived and so was soon back at my car. Presented the ticket at the barrier and that was me done and dusted and on my way home.
This is as good a car park as any at the airport and if one were keen it would only take about ten minutes to walk to the terminal.”
“Used Plane Parking for 1st time and will use again when travelling from Edinburgh. As well as very competitive price and very close vicinity to airport the arrival and departure at Park went very smoothly, plenty space for parking and regular bus for very short trip to airport.”
“Very simple to use parking system, which I purchased for the first time. On arrival the helpful staff pointed me in the right direction and I was only a few minutes walk from the check in desk.
On my return I collected my key easily from the secure box and I located my vehicle within a few minutes.
I will certainly use this parking system again whenever I fly from Edinburgh airport.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
