“On arrival the scanner did not work to access the car park, there were big queues building up. Had to push for a ticket to access and when we went to depart, the machine wanted £160, had to request assistance and explained we had prepaid the parking, barrier went up without explanation!!”
Thank you for your review. It sounds like our ANPR system didn't detect you when you entered the car park. This doesn't happen often but I can understand the frustration that is caused when you are charged the roll-up rates in error, however, I am glad you managed to speak to someone at the time to get this resolved.
Kind regards,
Customer Support Team
“We arrived very early and were met with friendly helpful staff..so easy to get to trrminal....easy to pick up key and head home after holiday ...already recommended to friends ...”
“Number plate recognition system didn’t work, so on exit I was charged £150. I pressed the help button and it was fixed very quickly. Bus system was good.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Unable to change entry/exit times due to flight change without cancelling and having to rebook parking at over 3 times the price! Ended up cancelling!”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind Regards,
Customer Support Team
“Great bus service your drivers can't do enough for you. Short time to and from airport. Prices good some parking outside the airport are more expensive so great valve .”
“Excellent service from the team in Edinburgh. Had to change my return date twice and all corrected by the team. Car was ready for collection as planned. Fantastic service.
Robert Clark”
“Perfect service both drop off and pick up. Drivers were both very helpful and friendly a credit to the company. Thanks so much will definitely use again👍👍”
“This was our first time using Plane Parking but wouldn't hesitate to book there again. Good price, easy to find, thanks to good sign posing. Only waited a couple of minutes for the bus, both ways. Excellent.”
