“We found the service to be very good value, easy to use and exceptional customer service when we became stranded due to the storm. Highly recommend and will definitly be regular customers in future”
“First time using this parking facility and it was great đź‘Ť I will be using this the next time I fly from Edinburgh in July and will be booking very soon to make sure I get a spot.
Thanks
G”
“We use pkane parking regulary and as always a first class service from booking, leaving our vehicle to collection. All the staff who dealt with us throughout using you were excellent. Keep up the good work.”
“Used fast track parking for the first time. Found everuthing easy to do someone there to help with booking in as it was busy. Arrived back late at night car was ready parked up for us. Excellent service will definitely use again.”
“Garbage! Wouldn’t use yous again! Car booked in at 2am nobody was about to tell us where to go. No phone numbers to contact anyone!! Ever up driving about till we found someone that could help us! Next time al just stick to ncp”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. For future reference, you can also find the directions to the car park on your booking confirmation. All our barriers are also manned 24 hours per day therefore the option to speak to someone is possible if you require assistance.
Kind regards,
Customer Support Team
“Absolutely shocking
We arrived at edinburgh airport at 6:30am at the parking inly to
Find it was closed and conned off ( our flight was leaving in 90 mins) NO signs advising what to do, we tried calling the phone number provided and it just rang out, tried calling over n over with no answer
By now it was extremely stressful, it was by pure chance that we managed to
get parked at one of the other car parks and had to sprint to
Make our flight
Horrific experience”
Thank you for your review,
I can confirm that the Mid Stay car park was open and operational on the dates of your booking therefore it sounds like you may have attempted to enter the wrong car park.
Kind regards,
Customer Support Team
“When we arrived back from a long trip, with the kids and the luggage, late in the evening, we had to wait long time, almost an hour, to have the car ready to go. The staff could only tell us sorry and that they were short of staff.
There were more customers waiting there with the same issue.”
Thank you for your review,
I can see you have been in contact with our team who will respond to your query directly.
Kind regards,
Customer Support Team
“Easy to book online with free cancellation available. Car park was easy to find and the parking instructions were clear. Great price and we will use again.”
