“Online booking was straight forward. Prices very comparable. Car park was easy to find and the bus service was efficient. On leaving I told Inhad an outstanding fee of £275 to pay This Was sorted quickly after speaking with someone on the intercom. Although no explanation was given. Be careful and always give yourself a couple of hours grace. Coming out of the airport the pick up point was well sign posted My only issue is there are only 2 bus stops in which is a very large car park. Also the bus stop was littered with rubbish. A long walk to and from a bus stop in the pouring rain.”
“First time using plane parking, the price was very competitive, transfer service very good and our driver was very helpful on our return journey to collect our car. The onlyproblem is that there is not enough luggage storage on the bus and depending on the corners cases can roll all over the isle. Would still use plane parking. In fact Iwe have already booked for another two trips.”
“Booked online entered wrong dates 21-26th June instead of 20-25th June. Was charged £85 online but had to pay another £160 at car park to get my car back. Tried to amend booking online well in advance of 24 hour limt unable to retrieve booking due to error on system. Have emailed Edinburgh Airport still waiting for reply”
Thank you for your review,
I can see that you have been in contact with our customer support team who will reply directly to assist you.
Kind regards,
Customer Support Team
“Really impressed by Plane Parking . So easy to use.. there's only one wee problem I had, that's was trying to find the exit. Not many signs to guide you to the exit..
But I will definitely be using this in future .”
Hello,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“The directions and ease of finding a space made the first part of the process stress free.
The transport to and from the airport was quick and easy.
When leaving the parking area and at the barrier I was asked to pay £350 when I presented my ticket. This was obviously surprising and alarming. I contacted an operator gave him my car registration to confirm I had prepaid and had nothing to pay.After about 3 or 4 minutes the barrier was raised. No explanation, no apology no goodbye.”
“When i arrived there were friendly staff who helped me as I have not used this service before. Because I used this service i was offered the Twilight service the night before. This was great and easy to use.”
“My car broke down on the way to the airport and so I never actually used the service. This is one of those things I suppose, but Plane Parking offers no refund in this event as I would have been cancelling with less than 24 hours notice. Again, you might say, one of those things. But we had reserved 21 days of parking and maybe there is a way to perhaps cancel the second or third week and get some form of refund. But no. There is seemingly no way to contact Plane Parking other than through the webpages which are preset to provide only very limited options for communication... not including my particular circumstances.
But that's OK. I get to fill in a short review.
Rubbish website! And a thoroughly miserable attempt to communicate with the CUSTOMER.”
