“Parking was easy to find and park, however when I picked up my ticket, it didn't acknowledge my vehicle. When leaving, I dropped the ticket into the machine to be told I still needed to pay another £170 before I could leave. I managed to speak to someone via the link on the pillar who opened the barrier.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“This is so easy !
Book your dates, pay, get confirmation details followed by really detailed directions to the mid stay car park.
Roll up, take ticket, barrier opens .. park.
Return: Go to lane, start car, go to barrier, insert ticket, barrier opens & away you go !! 😀😀😀
Couldn’t be any simpler or easier. Highly recommend 👍👍”
“Very efficient service and couldn’t be better located or easier to follow and excellent value for money
Only negative was difficulty finding section b in the dark as you can’t see the location of the section until you are in it. Placing signs on each side of the lampposts would easily rectify this.”
“Make the colour of the ticket with the key collection bar code clearer.
The bar on the touch screen took several attempts at ‘pushing’ it before the key locker opened. A normal button would be better?
Otherwise good.”
“Had to overstay my parking time due to storm. Was a lovely treat on return to find I had been charged £65 for the inconvenience my car caused to the car park”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. Our Long Stay car park is not marketed as having a shuttle bus to/from the terminal building and this made clear on the website when booking as well as in the confirmation e-mail that you receive after booking.
Kind regards,
Customer Support Team
