“How do I get a refund? I paid for 2 day's parking at Edinburgh airport, and when I went to exit, it showed I owed £125, which I had to pay, because I was not on their system. It was the only way I could get out. I have provided receipt of the additional money I needed to pa to exit the car park. There was no answer when I pressed the buzzer, and there was a queue forming behind me. So the money I paid you was basically useless. So I need a refund. I can prove the amount I paid you, and I can prove the additional fee I had to pay to get out. My booking reference Order ID, with you, is: V1LTM31T2. If I get a satisfactory response from you, I will log in and change my feedback\scroe rating.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Great service so close to airport due to back problems can only walk short distances so combined with airport assistance I was able to collect car on my return they were able to wheel me from airport to awaiting car. Car key collection was easy and secure will definitely use this car parking again”
“Very convenient,easy to access and plenty of parking the only thing that acures every time I use it is the ticke that I get on the way in never works on the way out so I have to call for assistance via intercom.”
Hi,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I am glad you were able to get help from our Assistance team on site.
Kind regards
Customer Support Team
“Have parked here the last 4 times I have flew. However this time, I had an issue with my car, just off a flight and can't move the car I had a wee melt down and I pressed the help assistance button at the pay machine and they sent assistance to me. The 2 gentlemen were so good and patient, my brakes had seized with damp and cold, this was the reason the car wouldn't move, never experienced it before but they both said happens all the time, don't worry about it and so very helpful. Highly recommend parking here, it isn't expensive for a week's travel and secure.”
“Appearance - lots of random bumps and flooded bits. Could be a bit tidier and neater. (Long stay car park.)
I would've appreciated more info about getting into the car park - it did say numberplate recognition, but that was it. Nearly missed picking up the ticket (why do I need a ticket if there's numberplate recognition?), so a bit more info would be helpful. Also - what is the procedure if your flight is delayed and you miss your exit slot? Or do you just expect people to pay an extra few hours / day if it's a late flight? More info would be useful.”
Hi Lucasz,
Thank you for your review.
I am sorry to hear you found our footpath leading up to the Terminal building to be inadequate. Please rest assured we are actively working to improve our infrastructure where required and feedback such as yours will be brought into topic.
Kind regards
Customer Support Team
“I put my trust in leaving my car at fastpark and yes even though staff were very helpful and it was so easy to do,
Our flight came back at right time and my car was in the place were chap said it would be but it was dark and I was exhausted the next day as I had a along drive to Cumbria so when I went to go out in my car today I noticed apart from a previous scratch on my car there was new scratches at the back of my car so I'm upset by this”
“Reasonable price, secure parking with free upgrade to Long Stay car park right next to the airport.
The only tricky thing was following the signs to the Plane Parking in error, which was closed, when we should have followed the signs to Long Stay.”
“Having read previous reviews I thought I'd have an issue getting out carpark but no issues at all. Put card in and barrier went up. Due to it being busy when I arrived I was parked at the furthest end so the walk to airport was a bit of a trek in the rain through big puddles with my case. Would definitely use again, but would hopefully get a space nearer the airport.”
“Plane Parking website is very easy to use, prices are very competitive. It’s always my first go to when I’m booking parking at Edinburgh airport as it’s only a short walk to the terminal.”
“Car Park was closed and we were sent to the Long Stay. There was no transport to the Terminal and as I have mobility issues and use an elbow crutch, even using a baggage trolley, was not ideal as the trolley had a mind of its own. I was totally exhausted by the time I got from the car to the terminal, so not a great start to the holiday.”
Thank you for your review.
I can see that you booked FastPark, I can confirm that this car park is open and in full operation. FastPark is a 1 minute walk to and from the terminal therefore we do not offer a shuttle bus for this service.
Kind regards,
Customer Support Team
“Worked well although at 5.00 in the morning we were a bit unclear that we were to use the Long Stay. Leaving was simplicity itself.
Excellent value. My wife is going to Newcastle in two days' time and cost for a week will be twice what we paid for our 12 days stay for the car with you”
