“When we arrived at the airport we followed the signs to Plane Parking. These led us to an empty peripheral car park. When contacting control through the intercom I was told that Plane Parking used Long Stay in winter. I had not been informed. Airport security had to assist in rerouting. When I arrived at Long Stay my registration was not recognised so I had to use the intercom again. The adviser found my booking and let me in. On returning the same issue arose and it took the adviser some time to find my booking after I gave my registration and then my name. It was not a good experience. Two things need to be sorted. Information about changes in the parking location need to be clearly sent in advance. Also, the vehicle registration recognition did not function as it should have due to some administrative error. Very poor organisation although the support of controllers worked. Incidentally, signage within the car park on a dark night is really poorly displayed.”
Thank you for your review.
As advised in your booking confirmation, Plane Parking is currently non-operational during the winter season and that you have been upgraded to the long stay car park. As advised on the sign it states 'pre booked? you have been upgraded' and I can confirm the upgrade details are on your booking confirmation.
Kind regards,
Customer Support Team
“Took us along time to find a park which then caused us to be late in checking in online as the airlines website wasn't working to then be charged £165 before we even got off the ground... Car was fine for 2 nights while we were away would use it again”
Thank you for your review.
If you believe you have been charged in error or incorrectly, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“First time this concept of parking has been used by myself. Overall it works extremely well and is fully informative as to how driver's should approach the service at the airport. Location of a parking space was difficult as there is no assistive service but its workable. Departure was straightforward with no issues.”
“Plane Parking is very easy to access and to book what you require. I had a little problem which was dealt with efficiently and professionally. I will definitely be using Plane Parking again.”
“Good location. Everyone arriving at the same time did need to get help from the member of staff working that day as instructions re the key sticker were not all that clear.”
“Good all round experience , very reasonably priced for the week we had 2 vehicles booked in.
Easy and simple entry and exit with no problems.
Very close to airport.”
“Needs better sat nav post code. I went via the drop off area!!
Ticket didn't work at exit but barrier was lifted promptly when I called the office with my car number plate.”
“I booked and paid for the week stay at the car park online. While exiting the car park I got the information I had to pay £190 😱 I had to contact someone to let me out. Generally not impressed.”
Thank you for your review..
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Brilliant, we were a day late coming back from Las Vegas due to British Airways flight being late back meaning we missed our connection home, On picking the car up we had to get assistance from someone to let us out, his help was tremendous could not fault him”
