I had a fantastic experience in May so booked again for August. In May the drivers were exceptionally helpful and courteous. I had a walking stick and they helped with my case and in fact every passenger’s case - taking it on and off the bus. I’m August flying out of Edinburgh the driver was again very helpful but a week later when we landed in Edinburgh on Monday 21st August at 02.00am the driver was more than rude and watched me struggle with my walking stick in one hand and trying to lift my case onto the bus - I asked “can you help?” The driver’s reply was “I’m not here to help you” I told him I’m struggling to lift my case on and was told “that’s your problem”. I said “this is unbelievable” and he said “I’m only here to drive the bus so get away”. I said “ “you must be very proud of yourself” and he said “I am now get away” - he stayed in his seat and said he was only there to drive the bus. I said “surely it would be common courtesy to help a disabled person” and I was told again to “get away”. All very upsetting and embarrassing