“Everything went fine from arrival to keys collection.
The only item we did not see on the video, or missed on the website, is that AFTER collecting the car at the barrier gate one needs to press the button for a ticket to open the barrier. It was dark and we thought we had to use our key ticket bar code as did both the vehicles in front of us as it took a moment for the three of us to get out.
Just think it may be worth a note....🤷♂️”
Hi there,
Thank you for your review.
We currently have ongoing improvement works in some of our car parks which have been planned for quieter months to cause as little disruption as possible and I’m sorry to hear that these works have impacted you.
These works will improve the car parks for our passengers and include new signage, better traffic flow and easier access to departures.
Kind regards,
Customer Support Team
“Very good value for money, very convenient to get to departures and easy on return from Arrivals. The process is quick and easy with good instructions. And lastly, but not least, the staff were very friendly and helpful.”
“Car number plate wasn’t recognised when we arrived, unfortunately we were late due to traffic so had to take ticket. On departure pressed intercom to speak and inform them of the issue, asked for number plate No, barrier raised to allow us to exit.”
“I would just like to thank plane parking on my recent experience. I certainly would not hesitate to use this company again.i will and have recommended them since my return it was the most straightforward car parking experience ever no waiting on shuttle buses or anything quick drop off and collection of keys on return.also may I mention staff were extremely helpful thank you again and will certainly not hesitate to use your service again also exceptionally reasonable cost would not now use any other company.”
“Great experience on dropping off the car but we had to pay £100 to leave even though we were with in out time. No signs to say what to do if this happened and right at the bottom of the email to press buzzer which we couldn’t see and no clear sign of where it was . Waiting to see if this will be refunded”
Thank you for your review,
I can see that our team has been in contact with you to arrange your refund for charge paid on exit.
Kind regards,
Customer Support Team
“A great service. So easy to use. Everything worked very smoothly. On our return the signage to get back seemed to be a bit lacking, but that may be because it is fairly new. Parking spaces more spacious than most. Staff all very friendly even at sparrow o'clock!!!!”
“I used this car parking at Edinburgh Airport for the first time - it certainly wont be my last! It was so easy to book online. It was easy to find and drop off keys and collect the keys after my holiday. Excellent service”
