“You accepted DOUBLE debit/booking on day before departure .. then misleading info on WHICH of 10 carparks to go to .. at 5am (not most people's best time!). Then tried to charge £150 to exit 5 days later. Not best experience for tired 77 yr old. But u refund BITH DDs 10 days Kate. Thank you.”
“Excellent would highly recommend.
Best price available, very easy booking and very good follow up.
The service was very straightforward...instructions, bus pickup, signage all great and we would definitely use again.”
“Excellent service. Speedy collection at both outward trip and return trip ( my party of 4 adults), arrived at the point for collection having just arrived back at Edinburgh airport and within minutes the bus arrived and returned everyone to the parking facility.
Overall, we were delighted with the service and the cost for this service. Many thanks.”
“Will never use you again...had to get rid of my car weeks before i was due to use your car park...tried numerous times to cancel and get a refund.would not let me sign in to cancel.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Wouldn't hesitate to use Fastpark again. This was the 1st time I've used it but it was all so easy. Well explained in advance, quick to park and drop off keys & right next to the terminal.”
“The driver going to the airport was absolutely lovely. He helped everybody in with their luggage, which is rare these days. Journey to terminal was quick and flawless. Coming back, bus was sitting waiting for us. Will definitely be using again.”
“Parking great. Bus to and from terminal great. Inserting ticket on exit and being asked for £275! Quite a shock. Thankfully bus driver was nearby to advise that I should press buzzer and his colleague would lift barrier. When you have paid in advance online. Surely on exit, the barrier should open without the need for additional inconvenience at 02:45 in the morning.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Really straight forward, service efficient no major dramas.Only downside is the drop off and pick up point is a bit away from the terminal especially if your mobility is poor”
“Was ok service until we were leaving my car when through no issue but my mother-in-law’s car stated she owed 325 pounds even though I had booked both cars on the same booking was rectified within 10 minutes but last thing you need at that time in the morning”
Hi Tracey,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad a member of staff was able to sort this for you at the time.
Kind regards,
Customer Support Team
Edinburgh Airport
“easy to find we parked up and the bus was there within a few mins same on the way home go to the bus stop and the bus was there within 5 mins will defo book with plane parking again”
