“Have used a couple of different carparks at Edinburgh Airport through Plane Parking, always very good.
My only point is that my number plate is never recognised by the camera for the ticket to be issued automatically. I think this is maybe because I have the 4d style number plates, where the letters stick out, so I always have to press the button for assistance. I know I'll always have to press the button which is absolutely fine, but just thought I'd mention it incase it's a thing that's not been given feedback on before :)”
“When leaving and this has happened before i could not get out as machine rejexted my card. Pressed the intercom to talk to someone who was a grumpy sod. Eventually got out even though i had payed in advance and was in my time limit. Last time the machine said i owed £130 even though inpaid in advance.. Just really annoying.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“My first time using Fastpark. Had help at reception organising my key tag. (useful). I had difficulty finding my way to the terminal building. Better signage required. Same on return. More signage required. I had to as A guy behind a window who pointed the way. When leaving the car park its a bit of a nightmare I felt. I kept following the exit signs hoping I would eventually get out. Seemed a bit of a maze especially at night. Again better signage would be helpful. I'm hoping my second visit will be trouble free.”
“Easy to find, close enough to Edinburgh Airport without having to go too close. Far enough away for courtesy bus and no need to walk. Bus drops you off and picks you up at the other side where the trams are. I wouldn’t park anywhere else at Edinburgh now!”
“When we went to go out car park put the ticket in the barrier and it said I owed £320 I had such a scare had to press buzzer and tell that I had booked my car in the week before the man checked and lifted the barrier but it really was a scare”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“What a pleasure to be able to park my car knowing it was safe and there waiting for my return. I lost my slip and it was no fuss at all. It was easy to find my car and to exit. If there is anything I could change it would only be using Google maps as it took me somewhere else and it's quite a common accurance
I was told. I will most certainly use them again.”
“So easy. Parked on the second floor of Edinburgh airport multi story, adjacent to the terminal. Easy access to Fast track security and the start of the holiday.”
“Easy parking at mid stay, only 5min walk to airport so no problem.
Negative was despite pre booking it on exit it asked for £100 excess charge which was annoying. Problem was however solved once contacted the helpline.”
