“When i arrived there were friendly staff who helped me as I have not used this service before. Because I used this service i was offered the Twilight service the night before. This was great and easy to use.”
“My car broke down on the way to the airport and so I never actually used the service. This is one of those things I suppose, but Plane Parking offers no refund in this event as I would have been cancelling with less than 24 hours notice. Again, you might say, one of those things. But we had reserved 21 days of parking and maybe there is a way to perhaps cancel the second or third week and get some form of refund. But no. There is seemingly no way to contact Plane Parking other than through the webpages which are preset to provide only very limited options for communication... not including my particular circumstances.
But that's OK. I get to fill in a short review.
Rubbish website! And a thoroughly miserable attempt to communicate with the CUSTOMER.”
“Car parked ok, bus took us away almost as soon as we had locked car, saw bus at stop on return but just missed it, no problem it was back within 15min
Packed bags in car proceed to gate put ticket in and gate stays shut screen says outstanding payment of £250 🤭
Spoke to guy on intercom gave reg, 2 mins later on our way, I know we were an hour late arriving but £250 and hour 😏
Only kidding sorted and away thanks 👍”
“The space seems to have moved since we were there last. Very organised and picked up late from delayed flight with very pleasant driver. Relieved to arrive after delay with Royal Highland Show traffic. Great value! Will always use this company when flying from Edinburgh.”
“Process worked well, found a space for parking on arrival but struggled to find it in on our return!
Two suggestions:
Extra dedicated capacity on the busses for luggage especially suitcases.
Numbering the car park spaces so easier to remember where your car was parked.
Regards
Mike”
“We needed to find parking for a larger vehicle (9 seater combi transit) and Plane Parking was reccomended as it states on the website anysize of vehicle. On the way to the car park in Edinburgh you seem to drive past lots of other closer car parks but it's well signed. Access was indeed for any size vehicle though the parking bays are normal size so we only just fitted in. Shuttle bus back to the terminal arrived within a few minutes and take less than 10 back to the airport. Signage within the airport gets you back to the return shuttle bus. The barrier gives you a ticket upon arrival and if you've pre-paid returning the ticket as you leave gets you out of the car park without issuse. Great 'relatively cheap' service. I'd use it again.”
“I thought this to be excellent. So easy to park up, and the transfer bus was an easy trip the airport in no time at all. On our return the bus was just arriving as we got to the pick-up point and the driver was so cheerful. He obviously enjoys his job.”
“Parking was easy to use and have used a few times now also booked again this year. Entry would not open on arrival but pressed button got a quick response and barrier lifted, bus was there within minutes to take us to airport same on way back, defo keep using”
“This was so quick and convenient. We dropped off our car and were given instructions on what to do when we arrived back. All went very smoothly even adding another day due to cancelled flight was dealt with quickly and efficiently. Well done team!”
“Used for a 3 week stay, booking was easy to manage online, the site is easy to find even with the roadworks at present, access is quick and you park your own car, there is only 2 actual bus stops at this site but the driver stopped next to where we parked so we did not have to haul the cases to a stop. On the return another driver refused to stop when requested even though there were only 6 people on bus (total 2 stops) , this is why 4/5 stars, may be 1 awkward driver (or company policy) but unable to make comment on company website so posted on here instead.”
