“All went well until we tried to leave. After long flight home late at night about 2am we were queueing to get out for quite some time. Very tired and very frustrated. A problem with the card reader recognising everyone's card to enable the barrier to lift. Even the bus couldn't get out!! Otherwise fine but was a bit disgruntled as so tired.”
“Had to wait ages on the bus after parking the car to take us to the airport & to collect us when we landed . The driver from the airport was quite rude he didn’t offer to help anyone with luggage. The driver to the airport was very nice & lifted everyone’s case on for them .”
Hello,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Initially I had problems finding car park as sat nav took us out with area. We went to two different car parks only to be told we were elsewhere!!!
When we arrived about 2.30am the lady could not have been more helpful. Went through the checking in process with us , explained what we do on our return. We arrived back on Sunday 2nd June at 3pm , picked up keys , note on key letting us know exactly where our car was .
All in all a fantastic 5star service !! Will definitely be using again in August this year.
Only suggestion I can make, is that you could be doing with a larger sign on entrance to car park, as we ended up in the drop off section and have to pay £5.00 for passing through. Our mistake I know , but the small sign is very easy to miss”
