“WARNING DO NOT BOOK !!!!!
Booked a 36 hour stay defaulted to 24 hours tried cancelling . Couldn’t . Error message displayed . So Sent email before 24 hour period didn’t respond till 2 days after . Told because I booked as a guest couldn’t cancel . Not good enough . Avoid at all costs”
Thank you for your review,
It is the customer responsibility to ensure they select the correct dates and times before submitting the payment details.
I can confirm that you can cancel a booking in guest mode however you were out with the terms and conditions for cancelling your booking.
Kind regards,
Customer Support Team
“1st time user at Edinbugh Airport , clear directions to the Park Safe site , the 2 guys that i dealt with were polite & made the process to park very easy , was very easy to pick up my keys at the end of my stay too , would highly reccomend this facility , happy customer !”
“Although a prebooking twice I have had to contact the office to confirm my prebooking and exit. For some reason your system is not registering my car number.”
Hello Andrew,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Disappointing got a bit of a scare when I got to leaving I put my ticket in and wanted £180 thankfully they had a intercom on the ticket machine and it was swiftly sorted as I had pre booked online. I’m not sure why it didn’t pick my registration up in the first place”
Hello Ross,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Excellent service. No fuss on arrival. Only negative was that on return my car was parked right at the far end of the parking/pick-up area. Had it been raining I wouild have got p[retty wet walking to the car. Otherwise great service.”
“This is our 2nd visit to plane parking. Very easy to find. Bus to airport very comfortable, will be booking again for our two trips next year. Hopefully get a discount code? June sim”
“I had to wait quite a long time for a bus to and from the airport. There was limited space on the bus for luggage which made it difficult to get to the empty seats as luggage was in the passageway.
I was lucky and got a parking space near bus stop 2, but potentially there could have been a long walk from an empty space to the nearest bus stop.
Trying to get out of the carpark on my return was very frustrating and time consuming, as my ticket was rejected by the machine on multiple attempts.”
Hello,
Thanks for your review.
I am sorry to hear you never had a pleasant experience with us, I will pass your feedback onto the relevant teams to look into this.
Kind regards,
Customer Support Team
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
