“The connecting bus service was good and the parking cost was very competitive. The one down side was the fact that, despite me pre-paying for my week's parking, the machine at the exit said I owed £180! The person I spoke to on the intercom sorted it out for me fairly promptly.”
“After booking our parking online, we got back to get our car at exactly 02:45 in the morning and were charged £180 for the 8days parking we had already paid. We were booked up until 0400 that morning. We are still waiting a response on our refund.”
Thank you for your review. If you are aware that you are going to overstay your booking outside of the grace period of 6 hours then we do recommend that you make a new booking for the additional time that you require otherwise, you will be subject to an overstay charge which is charged at the non-booked roll-up rate.
Kind regards,
Customer Support Team
“Perfect from start. Very reasonably priced. Bus there within 5 minutes to take us to the airport even though it was4.30 in the morning. Was sitting at the bus stop on our return and we were helped with our cases onto the rack by a very nice man. Won’t go by them for future holidays”
“First time use of this facility so little nervous but needn’t have worried. Instructions are clear and staff very supportive giving clear instructions where to park, where to walk, how to book in and leave keys and most importantly why the receipt is so critical for the return Only one issue - adjacent car on return was so close that couldn’t get in driver’s side and had to climb over from passenger seat - not ideal for seventy odd year old with torn knee ligaments! (briefing note for next staff meeting!)”
“Very easy to find. Shuttle bus was there when I left and was there exactly when I returned. Can't fault this service would recommend to all very cheep compared to other parking at airport”
“Absolutely brilliant, well sign posted to area required, bus times as stated on line are every 10 mins give or take would have no hesitation booking again.And the price is very competitive into the bargain.”
“Easy to find plane parking access was great and the bus service to and from airport I was travelling alone and only waited few minutes for bus the drivers where excellent customer service”
“Everything went perfectly. Will definitely use again! Price was better compared to the others I had checked so I was a bit apprehensive but pleased to say I was not disappointed.”
“Pre paid for parking and when I put the ticket in the machine to leave the car park it said I had to pay £180 !!
I contacted supervisor on site and it got sorted but very stressful”
Hello Steve,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Hi
Booked with plane parking As you know
When it was advertised, it was four minutes walk to the terminal building in Edinburgh
As it was about 3 o’clock in the morning, signage was difficult to Follow, I tried to get in the car park, but it wouldn’t let me, so I thought it was the wrong one. ended up I think at the car park, which was about a male or beer from the terminal, don’t get me wrong. The bus driver was amazing and waited on me while I park my car after a long delays I got the car park barrier and said I was due £80, I pressed the telephone button, took ages to answer, then the guy was quite rude and abrupt saying I was in the wrong car park, which I had no idea what he was talking About
In the end, It sort of worked out okay but I’m a bit reluctant to book with plane parking again, it wasn’t a great experience
I’m just being honest here
I’m really disappointed at paying £36
Thanks
David fairnie”
Hello David,
Thanks for sharing your feedback with us. Sorry to hear that your experience with our plane parking service was not up to your expectations. I'll make sure to pass on your comments to our team and we'll look into improving the signage and communication.
Kind regards,
Customer Support Team
