“The registration number wasn't captured on the way in and on exit it showed a charge of £180, not what you want to see when you know you booked correctly and followed the instructions. Thankfully your staff member quickly sorted as he found my booking and allowed me through the exit”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Excellent service, fast and efficient check in at the Fast Park reception area is straightforwar. However if you do require assistance there is always a friendly member of staff on hand”
“Fantastic service . I had got confused when boos and put in a wrong leaving time, however on exit the guy on the intercom was so helpful and understanding and got us sorted out ✅”
“Easy website to use good value and car park was easy to find. Only one problem the first entrance was out of use because of building work. This threw us a little and there were no signs. Luckily we saw the plane parking bus and he showed us the way.”
“Was easy to find and the pick up buses were good. The drivers were very helpful and kind. My only suggestion would be to sign post areas in car park for return as sometimes when late and tired and dark at night it's difficult to go straight to find your car.”
“Easy and convenient way to park while away. Good price too. Only problem was barriers didn't recognise my car reg and when I left it came on screen that I owed £180. A quick call on the intercom sorted it.”
“I was not aware that my car would be driven off site for 2 miles and then returned after another 2 miles. I think that 4 miles driven by a stranger is not acceptable. A couple of hundred yards on site would have been acceptable. I have used this parking twice this year . The first time I did not notice the extra miles on my car. I will be looking elsewhere next time I require parking.”
Hello Jim,
Thanks for your review.
The FastPark parking you chose is a great product which is convenient for our passengers, as stated in or T&Cs we do move cars to our block parking which is situated a short distance away however, I am sorry for any frustration caused.
Kind regards,
Customer Support Team
“Pre paid for parking duration prior to visit
Required assistance at 02.30am as ticket machine advised I was outstanding £160 for my stay
Your operator got it sorted and I was on my way
Was a bit shocked with outstanding fee and as it got sorted out it did not deter me from using your company again
I don’t know the reason for my pre paid stay would show an outstanding cost of £160 possibly a glitch?”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I paid for parking £62.99 my booking reference was 2BAU099ZP. I was charge £180 to exit the parking we tried the buzzer no one answered we had a bus and two cars behind us so we couldn’t do anything but pay it! I am going to take legal action on this as I think it is absolutely disgusting! I will never use your service again and will never recommend to anyone else.”
Thank you for your review,
I can see that you have contacted our customer support team who has been back in contact with you.
Kind regards,
Customer Support Team
