“Easy to find, well sign posted
Bus pick up quick on departure, returned early hours of morning and waited less than 10 minutes for return pick up. Would use service again. However on return bus stop was strewn with litter as bin had not been emptied”
Hello,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Parking process was straightforward and pick up by bus to terminal went well.On return we waited 15 minutes until bus arrived.Unfortunately after picking up car we hit a hidden pot hole ( raining!) on Eastfield Avenue close to car park ,which cost £60 to replace tyre on way home.Over all the system worked fine .”
“all straight forward and staff helpful, slight issue, key not in box for collection, resolved by reception staff, luckily wasn't a que as there were a few others with same issue”
“My comment is not do with plane parking which was fine they need to fix they roads outside it they are a disgrace people who found it fine will be put off in the future because the state of roads are a disgrace may damage your car”
“Excellent! The fact the car park is right next to the terminal is a bonus, one of your team "messi" helped us when we first arrived, and is a credit to your company. Then collecting the keys when we came back is simple and quick. Will def use you again.”
“Fast track parking was excellent. Fast and great service that is very easy to use. Simply park and scan your code, drop your keys off and get receipt to scan after you return. Car parked in numbered bay.”
Hello Wendy,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Service is absolutely brilliant. Parking at Edinburgh so easy, new surfaces etc. Bus transfer excellent. I must have left car with open window. Came back to find it had been fully secured. (Heavens open the night I came back). So grateful. Will always use them in future.”
“Fantastic value and super efficient service. We did not wait long on shuttle as they are so regular. We could not ding our ticket to exit and had to call for help. The man who helped us was very polite and good at his job. We were sorted in a couple of minutes and were so thankful.”
“I had the pleasure of booking my car in parking for a trip to Ireland, it was easy to follow instructions as I recieved my online ticket, on arrival was met my a kind man who instructed me where to park bay 12 and reminded me to remember this for my return.. key drop was easy. On my return key pick up was fast and told me where my car was parked, all easy stuff and will be parking there on my next trips, as far as priced I found it reasonable.”
