“It has only 2 bus stops in the parking site which could mean quite a walk to your car especially if you have luggage and it is raining. As far as I am aware the bus is only every 12 minutes. There was plenty of spaces available when we were there in May. Would have preferred the registration recognition on leaving instead of using the ticket machine. Not sure how you would deal with the problem if you lost your ticket.”
“Yes all fine however the barrier would not rise when leaving.
Dialed the cust service who let us out.
We were just after 3 so would that be the reason or do you still have to validate the prepaid ticket at the machine”
“Easy to find, bus stops easly located bus arrived within minutes both ways drivers courteous, small problem exit swallowed my ticket & barrier did not raise for some reason, call button used, car identified, barrier raised on way home , will certenly use again”
“Everything was fine until it came to departing car park the machine at the barrier kept rejecting the ticket
it took 6 attempts before the machine would accept the ticket and raise the barrier, not ideal.”
“It’s quite vague , never new since it was my first time where exactly to go , even though I pre booked it , I still had a bill of £150 at exit , as you can imagine I had too ask for support at the gate , but even trying to get a phone number is impossible,I did however get to speak to someone for assistance and did bring the bill back to my proper £33 , still waiting on plz and thank you but hay that’s the world we live in now , charging points are good and bus service is every 10mins , you might get a smile out of the driver if your lucky , plz can you also give a postcode in directions”
Hello Andrew,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards.
Customer Support Team
“A returning customers here. Easy to find instructions. Didn’t have long to wait on mini bus going, only a couple of minutes and bus was already waiting on our return. Very competitively priced.”
“The parking process both on arrival and departure was excellent and the staff could not be more helpful. I would have given 5 stars had it not been for the fact that my car was neither washed nor valeted as paid for.”
Hello Graham,
Thanks for your review.
We do not offer a vallet/cleaning service at Edinburgh Airport however, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Easy to book in online, good, cheap car park with good shuttle bus service. The only reason for 3 stars is that gates didn't opened when we tried to leave car park and on display was information to pay £180 for stay. It was really confusing, luckily gates opened after conversation via intercom.”
Hello Marcel,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
