“1st time using this service.
Simple enough to leave the car.
Not sure why the car had done 4 miles since we left it or why there was mud on the floor mat on the passenger side.
Draw your own conclusions.”
Thank you for your review. When using our FastPark service the vehicle is driven to an off-site secure parking location which is located approximately 2 miles away from the FastPark reception area.
Kind regards,
Customer Support Team
“Quite a long wait for a bus in the car park- we didn’t time it but we were all getting anxious about how long it took. The bus was very small- only 3 of the waiting families could get on board. 3 other families had to wait for the next bus. All ran smoothly on the return journey.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“We had no problems with parkimg up, and no problems with the transfer to the airport terminal, with a very pleasant, helpful driver. However, the transfer back from the terminal to the car park was less than smooth. I am aware that the road surfaces leave a lot to be desired, but the bus driver was on a mission to bounce us out of our seats! We have used Plane parking in the past without any issue and will use your sevices again if/when the need arises.”
“We booked a last minute family holiday and were looking for cheap parking for a week . Got some crazy quotes ranging from £75 to £120 but managed to get it for£35.99 with Plane Parking . We will definitely be using them again and will also recommend to family and friends .”
“Very little parking space available and no indication where any space was available. I tried to contact you without success as I seem to somehow have made a double booking, one of which has to be refunded:- 8E50JM8SH and ONTA5BA19.
Alastair Salvesen registration ST12CJJ.”
Hi there,
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Very easy experience although when we put our ticket in machine when leaving it said we owed £170. Spoke to one of the staff who quickly sorted it out. The bus driver on return journey was cheeky & rude with another customer though when she asked to confirm that he was plane parking. No need for that.”
